Hi Alex,
I've just added your vote for this feature on the issue that is open in our internal tracking system.
Thank you for the feedback and rest assured you will be notified when an implementation for that becomes available, as we will notify this thread.
Regards,
Costin

Hi felixliu,

This is intended behavior - only images with down-scaling are opened in a pop-up.
More specific, this functionality occurs only when you click an image whose display size is lower than the natural size of the source image.

Regards,
Costin

Hi Mikael, As you mentioned you are currently using the veersion 24.0 of Oxygen, which comes with DITA OT 3.6.1 and, as you also figured out, some DITA Open Toolkit issues were fixed in the newer version 3.7 (which is the officially supported DITA OT with the minor version 24.1 of Oxygen), the first...

Hi La_Gej, Starting with version 24.1, in order to avoid unwanted display of menus, we implemented a short delay after hovering over the parent menu item, so this is intended behavior. However, the menu has two different display modes - one is by hovering over a menu item, the other way is to click ...

Hi g_m , As it is HTML-based, the published WebHelp output is highly customizable through CSS, so you could most probably use your own CSS customization to match the specific <shortdesc> elements and hide them using CSS rules. You can find more details on how to use CSS to customize your WebHelp pub...

Hi Amy, What specific product are you using (are you using Oxygen XML WebHelp plugin, or Editor/Author and run the WebHelp transformation from the GUI product) and which specific version? Also, could you let us know exactly how / where did you try to set the parameters? There is a dedicated topic in...

Hi La_Gej, First, you should please make sure that you follow the template conversion procedures, to switch older templates to the latest version. Depending on the version used to create the template, you should follow the appropriate procedures from the Converting Old Templates To Newer Versions se...

Hi Chris, Unfortunately, this is not something that is supported out-of-the-box or could be achieved using the current implementation of WebHelp. Probably, it could be achieved through a Javascript customization of your own, but we did not test that so far. I logged an internal improvement request t...

Thank you Chris for the suggestions you offered to the user!

In addition to what Chris already mentioned, another good source of information on how to work with WebHelp product, could be the webinar events and the video presentations on our website.

Regards,
Costin

Hi Sunil, The "Next" and "Previous" navigational buttons ar displayed if you set the value of the "webhelp.default.collection.type.sequence" parameter to yes. As for the PDF part, there is a dedicated procedure we have in this section from the WebHelp User-Guide , which...

Hello,

Could you please let us know which specific transformation scenario are you using?
Is it the DITA Map WebHelp Responsive, or the DITA Map HTML5?

Also, we need to know which specific version of the software are you using.

Best Regards,
Costin

Hi Kristin, Thank you for the details and for seding the publishing template! After a look at your output, it seems that, through your customization you are using a white background for the header, but the index terms link also has a white color, so it is not visible, even if it is present in the ou...

Hi, Unfortunately, there is no out-of-the-box support to transfer the keywords from the DITA Map's root to the main page in the WebHelp output, using the current implementation of the WebHelp plugin. Probably this could be done through an XSLT customization though. Also, according to the DITA specif...

Hi krobinett, Could you let us know first what specific version of WebHelp Responsive are you using? Then, in order to investigate this, we need you to send us the custom template that you are using in your transformation scenario. You could use our support email address (support@oxygenxml.com) to a...

Hi Saurabh, In order to investigate, we need you to provide us a sample DITA Map hierarchy, in an as minimal form as possible, that we could use to reproduce the errors you refer to. To attach and send us the files, you could use the online contact form for Oxygen XML technical support . Regards, Co...

Hi, Unfortunately, we are not aware of such issues. In order to investigate this, we would appreciate if you could send (using either the online support form or the official support email - support@oxygenxml.com), consisting of a complete DITA Map files hierarchy, in an as minimal form as possible -...

Hi Raymond,

It is not very clear for us what exactly are you trying to use - an Oxygen project (.xpr), or a DITA project file? We need to clarify this first, in order to provide you accurate information.

Regards,
Costin

Hi Tanja, As you mentioned that: I am using a customized version of the WebHelp Responsive scenario in Oxygen XML Editor 24.1 . I suggest, if you are using the default DITA-OT that Oxygen XML Editor comes bundled with and you do not use any custom publishing templates, you should try with the defaul...

Hi Kendra, The rules supported by the search engine in WebHelp are documented in this section from the WebHelp Responsive User-Guide. As you can see from the search rules; - You can use quotes to perform an exact search for multiple word phrases (for example, "grow flowers" will only retur...

Hi Anne, There is a dedicated transformation scenario parameter that could be used to include or exclude links to chunck topics from the WebHelp output. See the parameter's definition in the WebHelp Responsive Transformation Parameters section from the WebHelp User-Guide. More specific, if you edit ...

Hello,
This is just to update the thread and inform you that this issue has been resolved in the latest maintenance build of Oxygen XML WebHelp 24.1, 2022030500 (released on March 10).

You can download it from our web site:
http://www.oxygenxml.com/download.html

Regards,
Costin

Hello,
I just wanted to update this thread and let you know that this issue has been resolved in the latest maintenance build of Oxygen XML WebHelp 24.1,
2022030500 (released March 10th, 2021).

You can download it from our web site:
http://www.oxygenxml.com/download.html

Best Regards,
Costin

Hello, I just wanted to update this thread and let you know that this issue (Nested topics causing duplicate prev/next navigation buttons) has been resolved in the latest maintenance build of Oxygen XML WebHelp 24.1, 2022030500 (released March 10th, 2021). You can download it from our web site: http...

Hi Sri, Please note that the version 17 of Oxygen XML software is a very old version, which reached End-Of-Life and - implicitly - end of support, 4 years ago. Therefore, we no longer provide support for it. However, as a hint I could offer, you should make sure that you do not have resources that a...

Hi rjcbop, Thank you for reporting this to us! As this was not done with a purpose, I have just logged the issue in our internal tracking system, so that our development team could look into it for a possible fix that will be implemented in a future version of oXygen. Thank you again for the feedbac...

Hi Stacey, As it is not clear which specific issues you encountered while using the version 24, I suggest you should create a separate post and describe the issues, with as many details as possible. If you have a small sample (a DITA Map in an as minimal form as possible) that reproduces the issue, ...

Hello, Unfortunately, as I also mentioned earlier, we could not provide much support for this, as the version 20 reached end-of-life and, implicitly, end-of-support, so, as it is no longer maintained, we can not guarantee it will work without problems. I recommend you should test the WebHelp publish...

Hi Drumminman, From the log snippet you attached it seems that you are still using an old version (v20) of Oxygen XML Editor. The version 20 reached End-Of-Life and, implicitly, end-of-support / maintenance back in 2020. Therefore, it is recommended to upgrade your license to the latest version. The...

Hi, We are not aware of such issues in Oxygen version 24. How do you publish the WebHelp output? Are you using the WebHelp plugin for DITA-OT to publish from command-line, or are you manually publishing using the WebHelp Responsive transformation from an Oxygen GUI-based software (like Oxygen XML Ed...

Hi Dan,

So far there is no update regarding this, as the improvement request is still open in our internal tracking system.
Rest assure we will notify this thread when we will have any implementation available,

Kind Regards,
Costin