Oxygen Feedback

A modern comment management platform that provides a simple and efficient way for your community to interact and offer feedback. Its stylish appearance looks great on any website, it is very easy to configure and integrate, and it includes a user-friendly interface and numerous useful features for both Commenters and Administrators.

Oxygen Feedback is specialized for technical documentation and can easily be integrated with Oxygen XML Editor/Author to make it more efficient for content authors to manage comments and react to community feedback.

Cloud

A cloud-based (SaaS) edition that is hosted, set up, and maintained on Oxygen servers. It offers a very fast start-up process. Once you sign up, you can easily define your team and add Oxygen Feedback to your website.

Main benefits:

• Fast start-up - Simply sign up, define your team, and add Oxygen Feedback to your website
• No software/hardware set-up - There's no need to set up hardware or install software
• No need to upgrade - You always have access to the latest version of the software

Enterprise

A self-managed edition that provides the flexibility to install the software on your own servers for better data security.

Main benefits:

• Self-managed - Install the software on your own server to have more control over the data
• LDAP authentication - You can connect Oxygen Feedback to an LDAP directory for authentication

Give Your Customers a Voice

Social Media Login

Your users can sign in using their Google or Facebook credentials to quickly post their feedback while their thoughts are still fresh.

Interaction from Anywhere

You and your community can interact more timely since Oxygen Feedback can be used from anywhere and on any type of device that has access to the internet.

Easy Text Styling

Your commenters can easily style the content of their feedback using toolbar actions or entering Markdown directly in a visual editor.

Enhance Your Technical Documentation

Versioned Comments

You can assign a version during installation. This is helpful for publishing documentation with multiple versions. Each comment inherits the specified version and you can choose which versions will be displayed in the output.

Oxygen Integration

You can see all of the comments in a side-view in Oxygen XML Editor/Author and react to user feedback by making corrections and updating the source content without leaving the application.

Simple Workflow

The Dashboard page in the admin interface helps you to clearly see the items that require your attention and comments progress through a simple workflow until they reach a resolved state.

Manage Your Comment System

Usage Statistics

View filterable statistics to analyze your community's usage data, such as the number of comments added or the number of page views for each version.

Comment Moderation

Choose which comments are displayed to the public. There are several convenient ways to manage or reply to comments and email notifications are sent for various events.

Administration Interface

Manage your Feedback sites, users, comments, and various settings from a modern, web-based administration interface that was designed to be very user-friendly.