Information About Syncro Soft's Use of Cookies

Syncro Soft is committed to protecting you and any of your data (anonymous or otherwise) that we collect online.

Websites that operate across the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computer or mobile device. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for them. To review the privacy policies that apply to users of our website, please read our Privacy Policy.

What is a cookie?

A cookie is a very small text file that is stored by your browser (i.e. Google Chrome, Mozilla Firefox, or MS Edge) on your device (i.e. computer or mobile device). They enable websites to store user information such as preferences and settings. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes those cookies. Cookies are generally used for such things as remembering your preferences and improving your online experience.

Cookies we use

Below is a full list of the cookies used by Syncro Soft along with a description of what they are used for.

Google Cookies

Cookie NameDefault Expiration TimeDescription
__ga2 yearsUsed to distinguish users.
__gid24 hoursUsed to distinguish users.
__gat1 minuteUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

Oxygen Website Cookies

Cookie NameDefault Expiration TimeDescription
SHOP_SESSION_TOKENEnd of browser session2Checkout shopping session. This cookie is used to record that users have an active session on the shopping cart.
STORE_VISITOREnd of browser session2Checkout visitor cookie. This cookie is used to record that a visitor has been logged on the shopping cart site.
oxyindexvisited 1 year from set/update Used to set the latest visited page from the 'Oxygen XML Editor' tab.
oxyxml_authorvisited 1 year from set/update Used to set the latest visited page from the 'Oxygen XML Author' tab.
oxyxml_developervisited 1 year from set/update Used to set the latest visited page from the 'Oxygen XML Developer' tab.
page1 year from set/update Used in the online User Guide to remember the page displayed when a new password has been requested.
oxyAuth1 year from set/update Used in the online User Guide to store in browser the login details.
PHPSESSIDEnd of browser sessionThe PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.

The cookies listed in the Google Cookies table above are also used on the Oxygen Website.

Oxygen XML Web Author Cookies

Cookie NameDefault Expiration TimeDescription
oxy_lang30 daysStores application language.

The cookies listed in the Google Cookies table above are also used by Oxygen XML Web Author.

Local Storage Variables Used by Oxygen XML Web Author

Cookie NameDescription
sync.cacheFix.activeBuildTimeStores the time when Web Author is build, used to invalidate browser's cache.
copyIdStores the id of the copied text such that it can be shared between tabs.
layout.east.initialStateStores the open state of the side panel.
DITA.ditamap.historyStores the DITA Map history used by the algorithm that resolves keys when isn't specified a DITA Map.
-oxy-core-stylesheet-titlesStore the configuration of the 'Choose style' dialog.
-oxy-core-selected.dashboard.tabStores the last selected dashboard tab.
-oxy-core-sentinels.display.modeStores sentinels display mode set by the user in preferences dialog.
-oxy-core-spellcheck.enabledStores spellcheck enabled state set by the user in preferences dialog.
-oxy-core-selected.languageStores application language.
-oxy-core-breadcrumb.positionStores the breadcrumb position.

Local Storage Variables Used by Oxygen XML Web Author Plugins

Cookie NameDescription
recentlyUsedCharactersA list of recently used characters in characters picker view.
lastCharacterSearchStores the last character used in characters picker view.
github.shortcutStores the enabled state of the commit shortcut used by the git plugin.
github.commit.historyStores the commit history.
gcs::gh.acStores the GitHub access token in the credentials store.
gcs::bb.acStores the Bitbucket access token in the credentials store.
gcs::gl.acStores the GitLab access token in the credentials store.
gcs::gle.acStores the GitLab Enterprise access token in the credentials store.
gcs::up.acStores basic authentication credentials.
github::ltst.url.keyStores the latest url which was opened in the file-browser.
bitbucket::ltst.url.keyStores the latest url which was opened in the file-browser.
gitlab::ltst.url.keyStores the latest url which was opened in the file-browser.
gitlab-e::ltst.url.keyStores the latest url which was opened in the file-browser.
userpass::ltst.url.keyStores the latest url which was opened in the file-browser.
github::usr.nameStores the name of the authenticated user.
bitbucket::usr.nameStores the name of the authenticated user.
gitlab::usr.nameStores the name of the authenticated user.
gitlab-e::usr.nameStores the name of the authenticated user.
userpass::usr.nameStores the name of the authenticated user.
github::usr.emailStores the email of the authenticated.
bitbucket::usr.emailStores the email of the authenticated.
gitlab::usr.emailStores the email of the authenticated.
gitlab-e::usr.emailStores the email of the authenticated.
userpass::usr.emailStores the email of the authenticated.
github::ltst.url.keyStores the latest url which was opened in the file-browser.
bitbucket::ltst.url.keyStores the latest url which was opened in the file-browser.
gitlab::ltst.url.keyStores the latest url which was opened in the file-browser.
gitlab-e::ltst.url.keyStores the latest url which was opened in the file-browser.
userpass::ltst.url.keyStores the latest url which was opened in the file-browser.
webdav.userStores user logged in to WebDAV.
webdav.latestRootUrlStores the Root URL of the last WebDAV server. Used as a cache.
webdav.latestUrlStores latest WebDAV url.
sharepoint.onDocLoadStores the action which need to happened when a SharePoint document is loaded.
sharepoint.latestUrlStores latest SharePoint url.

Oxygen Feedback Cookies

Cookie NameDefault Expiration TimeDescription
JSESSIONIDEnd of browser session Stores the session id.
oxygen-feedback-remember-me2 weeksWhen a user logs in with a platform account and has this option checked, the session will be refreshed every time it expires.

The cookies listed in the Google Cookies table above are also used by Oxygen Feedback.

If you wish to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We reserve the rights to make changes to our Cookies Policy. Any such changes will appear here and become effective immediately. Your continued use of our website and Oxygen XML Web Author means that you agree to any such changes. For further information about this policy, contact

(Updated March 27, 2020)