Oxygen Feedback
A self-managed edition of the Oxygen Feedback commenting platform that allows you to install the platform software on your own servers for better control over the data. The Enterprise edition also provides the ability to connect to an LDAP directory for authentication.
Oxygen Feedback is your all-in-one solution to elevate engagement and gather insightful feedback from your community, as well as empowering your documentation with the integration of a robust search engine.
As a modern comment management platform, Oxygen Feedback provides a simple and efficient way for your community to interact and offer feedback. Its sleek appearance seamlessly complements any website, offering a user-friendly interface and a wide array of features for its users. Plus, it easily integrates with Oxygen XML Editor/Author, making content authoring and feedback management a breeze.
At the same time, Oxygen Feedback is also a powerful search engine, ready to use and straightforward to configure for Oxygen XML WebHelp. The search engine implementation goes beyond the basics, offering advanced features like faceted search and content labeling, ensuring that users have all the tools they need to find technical documentation with precision and efficiency. It incorporates cutting-edge AI-based capabilities, such as semantic search, to enhance the way you and your community interact with your content.
Give Your Customers a Voice
Social Media Login
Your users have the possibility to sign in using their Google or Facebook credentials to quickly post their feedback while their thoughts are still fresh on their minds.
Interaction from Anywhere
You and your community can interact more timely since Oxygen Feedback can be used from anywhere and on any type of device that has access to the internet.
Easy Text Styling
Your commenters can style the content of their feedback with ease using the readily available toolbar actions or entering Markdown directly in the visual editor.
Enhance Your Technical Documentation
Versioned Comments
You can assign a version during installation for multi-versioned documentation. Each comment inherits the specified version and you can choose which versions will be displayed in the output.
Oxygen Integration
You can see all of the comments in a side-view in Oxygen XML Editor/Author and react to user feedback by making corrections and updating the source content without leaving the application.
Simple Workflow
The Dashboard page in the admin interface helps you to clearly see the items that require your attention and comments progress through a simple workflow until they reach a resolved state.
Manage Your Comment System
Usage Statistics
View filterable statistics to analyze your community's usage data, such as the number of comments added or the number of page views for each version.
Comment Moderation
Choose which comments are displayed to the public. There are several convenient ways to manage or reply to comments and email notifications are sent for various events.
Administration Interface
Manage your Feedback sites, users, comments, and various settings from a modern, web-based administration interface that was designed to be very user-friendly.
Empower Your Audience with AI
AI Assistant
Enhance your output with an integrated chat system that allows your audience to directly interact with an AI Assistant. This feature helps users quickly find answers to their questions and reference information, improving their overall experience and efficiency.
AI Search Summary
Improve your search functionality with the AI-Enhanced Search Summary component. It provides AI-generated responses based on the information in your publication, alongside the usual search results, making it easier for users to find relevant information quickly.
Centralized AI Metrics
AI Assistant metrics are available on your organization's and site's usage statistics pages. These metrics help you to easily track and analyze page views, comments, AI Assistant sessions, users, and threads, providing valuable insights into user behavior, preferences, and engagement levels.
Search Your WebHelp Responsive Output
Language-Based Content Indexing
You can choose the language for Oxygen Feedback's indexing process. This allows Oxygen Feedback to apply language-specific rules when analyzing the indexed content.
Search Engine
You have the option to replace the search engine integrated into the Oxygen WebHelp Responsive output with a more robust search engine offered by Oxygen Feedback. By doing so, you will gain access to advanced search features that can handle complex queries and provide more accurate results.
Semantic Search
Utilize semantic search functionality to enhance the accuracy and relevance of your search results. Semantic search is an advanced technique that goes beyond simple keyword matching and focuses on understanding the context and meaning of the search query.
Fine-Tune Your Search Results
Faceted Search
Finding specific information in a large documentation project is made easy with the faceted search feature. Faceted search is a powerful and user-friendly technique that allows you to narrow down search results by applying multiple filters or facets at the same time.
Advanced Search Queries
To enhance your search results and obtain more specific and accurate information from your WebHelp Responsive content, you can utilize advanced search queries. These queries allow you to employ boolean operators, phrases, wildcards, regular expressions, proximity, and boost factors.
Content Labeling
In the WebHelp Responsive output, you have the ability to search for specific content based on labels. This feature enables users to quickly locate all documents that share the same defined label.