Search found 837 matches
- by Costin
- Tue Apr 23, 2024 11:00 am
- Forum: Feature Request
- Topic: Feedback Comments Manager View Supports Filtering Comments by Reviewer?
- Replies: 1
- Views: 32
Re: Feedback Comments Manager View Supports Filtering Comments by Reviewer?
Hi belinda, Unfortunately, filtering the comments by specific users / reviewers is not supported in the current implementation of Oxygen Feedback. The only filters available are the ones from the top side of the view, which you already found. I've just added a feature request in our internal trackin...
- by Costin
- Tue Apr 23, 2024 11:00 am
- Forum: Feature Request
- Topic: Support inline comments?
- Replies: 1
- Views: 14
Re: Support inline comments?
Hi Belinda, Even if adding comments for a specific selection is not supported, Oxygen Feedback supports block-level comments. This feature allows users to add and manage comments contextually at a specific location within the output page where block elements appear, such as sections, paragraphs, lis...
- by Costin
- Tue Apr 23, 2024 10:56 am
- Forum: Feature Request
- Topic: Support mentioning people while making a comment?
- Replies: 1
- Views: 17
Re: Support mentioning people while making a comment?
Hi,
This is not supported in the current version of Feedback,
However, as we have a feature request already logged, I've just added your vote for it. We will get back to this thread when user mentioning will become available in a future version of the software.
Regards,
Costin
This is not supported in the current version of Feedback,
However, as we have a feature request already logged, I've just added your vote for it. We will get back to this thread when user mentioning will become available in a future version of the software.
Regards,
Costin
- by Costin
- Mon Apr 22, 2024 11:08 am
- Forum: Feature Request
- Topic: Toggle Languages in WebHelp Responsive Output
- Replies: 2
- Views: 58
Re: Toggle Languages in WebHelp Responsive Output
Hi felixliu, There is no out-of-the-box support for this in the current implementation of WebHelp . What you could do, would be to generate separate WebHelp output for each language in part, then you could try aggregating the outputs. As for the language toggle, this may be added through a customiza...
- by Costin
- Thu Apr 04, 2024 11:18 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Issue with file paths to specific resources
- Replies: 3
- Views: 225
Re: Issue with file paths to specific resources
Hi Konrad, Thank you for the feedback you provided! We are aware of this issue and we have it already logged in our internal tracking system. Therefore, I've just added your feedback to it and tried to prioritize it. We will notify you by replying back on this thread whenever a fix will be implement...
- by Costin
- Thu Mar 28, 2024 12:09 pm
- Forum: Common Problems
- Topic: An error throwed when generating Webhelp Responsive
- Replies: 5
- Views: 176
Re: An error throwed when generating Webhelp Responsive
Hi felixliu, In case there are elements whose syntax is not correct in one of the files in your DITA Map, the " content is not allowed in prolog " error may be thrown. It is recommended to open the DITA Map in the DITA Maps Manager view and validate it by running the " Validate and Ch...
- by Costin
- Wed Mar 13, 2024 11:49 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: how to ignore system prompt symbols in codeblock on copy?
- Replies: 4
- Views: 472
Re: how to ignore system prompt symbols in codeblock on copy?
Hi galanohan, This could be achieved by my manually editing of the DITA sources. Please follow the steps I described below: 1 - surround the fragment you want to be skipped from selection with a <ph> element 2 - add the @outputclass="ignoreSelection" class to the <ph> element which you jus...
- by Costin
- Mon Mar 04, 2024 12:05 pm
- Forum: Common Problems
- Topic: Image zoom broken for some images
- Replies: 6
- Views: 930
Re: Image zoom broken for some images
Hi Naoki, As there were many versions released inbetween v21 and v26 and a lot of changes were implemented the WebHelp implementation with each newer version (if you would need a list of which specific changes were implemented between those versions, you could write us on our official technical supp...
- by Costin
- Thu Feb 22, 2024 11:55 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Webhelp issue with soft keyboard disappearing on Android
- Replies: 4
- Views: 426
Re: Webhelp issue with soft keyboard disappearing on Android
Hi horisonten, We are aware of this issue which occurs on the latest version of WebHelp (26) and we have it logged already in our internal issues/improvements tracking system. Therefore, I've also logged your feedback on it and we will notify this thread when a new version that would implement the f...
- by Costin
- Wed Feb 14, 2024 11:47 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Turning off collapsible sections in wehbelp
- Replies: 24
- Views: 4099
Re: Turning off collapsible sections in wehbelp
Hi,
I also logged your latest feedback on the issue we have in our tracking system and tried to prioritize it.
We will reply back to this thread if a different implementation would become available.
Regards,
Costin
I also logged your latest feedback on the issue we have in our tracking system and tried to prioritize it.
We will reply back to this thread if a different implementation would become available.
Regards,
Costin
- by Costin
- Tue Jan 23, 2024 11:41 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: WebHelp Responsive - Hotspots on SVG responsive images
- Replies: 2
- Views: 2119
Re: WebHelp Responsive - Hotspots on SVG responsive images
Hi horisonten, Could you please let us know which specific version of WebHelp did you use to test this functionality? Also, in order to look into this, we would need you to send us a sample DITA Map files hierarchy in an as minimal form as possible which we could use to reproduce the reported behavi...
- by Costin
- Tue Dec 19, 2023 11:46 am
- Forum: Common Problems
- Topic: How to enable the page ratings only in Comments zone
- Replies: 2
- Views: 317
Re: How to enable the page ratings only in Comments zone
Hi galanohan,
This is not possible using the current implementation of WebHelp, but we already have an improvement request logged for this in our internal tracking system, so I logged your vote for it and we will notify this thread when this will get implemented.
Regards,
Costin
This is not possible using the current implementation of WebHelp, but we already have an improvement request logged for this in our internal tracking system, so I logged your vote for it and we will notify this thread when this will get implemented.
Regards,
Costin
- by Costin
- Mon Nov 20, 2023 12:01 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: WebHelp Responsive custom plugin outputting extra note icon
- Replies: 3
- Views: 412
Re: WebHelp Responsive custom plugin outputting extra note icon
Hi matt_k, Indeed, in the newer versions released between the versions 24 and 26 the structure of the DITA OT generated output may have changed, so you may need to update the rules in your customization CSS accordingly, to match specific elements from the output. To help you identify which selectors...
- by Costin
- Fri Nov 10, 2023 11:49 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Publishing template logo problems
- Replies: 2
- Views: 362
Re: Publishing template logo problems
Hi Konrad,
The validation error occurs as the order of the <logo/> and <favicon/> elements is incorrect.
More specific, the <logo/> element should come first, followed by <favicon/>. If you switch the two elements, the error should not occur anymore.
Regards,
Costin
The validation error occurs as the order of the <logo/> and <favicon/> elements is incorrect.
More specific, the <logo/> element should come first, followed by <favicon/>. If you switch the two elements, the error should not occur anymore.
Regards,
Costin
- by Costin
- Mon Nov 06, 2023 12:07 pm
- Forum: General XML Questions
- Topic: Customize Syntax Highlighting colors
- Replies: 5
- Views: 2384
Re: Customize Syntax Highlighting colors
Hi, There is no out-of-the-box documentation for various customizations, but it is possible to customize the WebHelp output (including the colors for different elements) through a CSS customization. You can find more information on how you could use the CSS Inspector from your internet browser to in...
- by Costin
- Thu Nov 02, 2023 12:06 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Issue with [b]Note:[/b] Text Splitting in Output File
- Replies: 7
- Views: 776
Re: Issue with [b]Note:[/b] Text Splitting in Output File
Hi Amit,
It is not very clear from the 2 images you attached which note do you refer to..
Could you highlight the specific area which contains the note you refer to and describe the issue in more details please?
Regards,
Costin
It is not very clear from the 2 images you attached which note do you refer to..
Could you highlight the specific area which contains the note you refer to and describe the issue in more details please?
Regards,
Costin
- by Costin
- Thu Oct 12, 2023 11:03 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Removal of white space above the Left menu in the HTML output is generated
- Replies: 5
- Views: 692
Re: Removal of white space above the Left menu in the HTML output is generated
Hi Amit, As we are not aware of this kind of issues with the current implementation of WebHelp and judging by the look of the WebHelp output in the screenshots you posted, probably you are using a customization of your own (possibly through a custom publishing template). Please try using the default...
- by Costin
- Fri Sep 22, 2023 10:57 am
- Forum: Common Problems
- Topic: Search results don't populate
- Replies: 1
- Views: 364
Re: Search results don't populate
Hi, Which specific version of Oxygen / WebHelp are you using to run the transformation? From the feedback you provided, we understand that your temporary folder may still contain some debris from previous transformations. Therefore, please make sure that you set both the "clean.temp" and t...
- by Costin
- Wed Sep 06, 2023 11:07 am
- Forum: Common Problems
- Topic: Search with CJK keyword with chars ≥ 3 failed with oxygen feedback cloud deployed
- Replies: 19
- Views: 2729
Re: Search with CJK keyword with chars ≥ 3 failed with oxygen feedback cloud deployed
Hi Galano, Thank you for the feedback you provided and for the sample! We were able to reproduce the behavior you reported using your sample. We are currently prepairing to release a new version of the Oxygen Feedback, so almost all of our HR are focused on implementing the features to be included i...
- by Costin
- Wed Aug 16, 2023 10:56 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: WebHelp: Integrating an external search solution
- Replies: 7
- Views: 1243
Re: WebHelp: Integrating an external search solution
Hi Kim,
Unfortunately there is no official procedure to use a plugin for customizing the search engine in the WebHelp output.
Therefore, the only solutions would be the ones Beniamin already described, by using the methods linked in his reply just above in this thread.
Regards,
Costin
Unfortunately there is no official procedure to use a plugin for customizing the search engine in the WebHelp output.
Therefore, the only solutions would be the ones Beniamin already described, by using the methods linked in his reply just above in this thread.
Regards,
Costin
- by Costin
- Thu Aug 10, 2023 10:52 am
- Forum: Common Problems
- Topic: WebHelp not recognizing "webhelp.fragment.before.topic.content"
- Replies: 3
- Views: 699
Re: WebHelp not recognizing "webhelp.fragment.before.topic.content"
Hi davenz, The " webhelp.fragment.before.topic.content " was not available in the old version 21 so that is why it has no effect. If you need to use this parameter you need to use at least the version 23.1. According to the Upgrade eligibility period section from our Upgrade Policy , upgra...
- by Costin
- Fri Jul 21, 2023 10:53 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Customizing the .tasklabel text in a shared project
- Replies: 3
- Views: 550
Re: Customizing the .tasklabel text in a shared project
Hi Konrad,
Yes, it should be the recommended approach.
We created that section in our user-guide, even to come to the help of the users that need to change the translations or create their own ones.
Kind Regards,
Costin
Yes, it should be the recommended approach.
We created that section in our user-guide, even to come to the help of the users that need to change the translations or create their own ones.
Kind Regards,
Costin
- by Costin
- Wed Jul 19, 2023 10:52 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Customizing the .tasklabel text in a shared project
- Replies: 3
- Views: 550
Re: Customizing the .tasklabel text in a shared project
Hi Konrad, Please note that it is recommended to avoid at all costs editing the files from the DITA OT directly, because this could trigger issues which could be very hard to debug at a later time. Instead, Oxygen comes with support for localizing the output interface and there is a dedicated sectio...
- by Costin
- Fri May 26, 2023 10:55 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: "Transformation failed. java.lang.NoClassDefFoundError: net/sf/saxon/trans/XPathException" when publishing a WebHelp
- Replies: 1
- Views: 377
Re: "Transformation failed. java.lang.NoClassDefFoundError: net/sf/saxon/trans/XPathException" when publishing a WebHelp
Hi Aparna, It may be possible that you are using a customization that is different by the ones your colleagues use. Please note however that our support policy covers only the Oxygen functionality and issues that may occur when using the software without any customization (with the default DITA OT a...
- by Costin
- Mon Apr 24, 2023 11:29 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Turning off collapsible sections in wehbelp
- Replies: 24
- Views: 4099
Re: Turning off collapsible sections in wehbelp
Hello, I checked and the status of the issue in our system still appears as " open ". We will notify this thread when an implementation will become available. As we did not have many request for this (removing the collapsible sections from the output), most probably this won't be implement...
- by Costin
- Mon Apr 10, 2023 11:47 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Webhelp: expand automatically
- Replies: 5
- Views: 871
Re: Webhelp: expand automatically
Hi MicTie,
For the time being there is no update regarding this.
We have the improvement request logged in our system and its status is still "open".
We will notify this thread when/if a different implementation becomes available.
Regards,
Costin
For the time being there is no update regarding this.
We have the improvement request logged in our system and its status is still "open".
We will notify this thread when/if a different implementation becomes available.
Regards,
Costin
- by Costin
- Mon Mar 13, 2023 12:46 pm
- Forum: Common Problems
- Topic: DOTX052W errors and Translated webhelp classic UI labels not showing
- Replies: 12
- Views: 1637
Re: DOTX052W errors and Translated webhelp classic UI labels not showing
Hi gill_oxygen, The strings from the DITA-OT plugins developed by us (WebHelp / PDF CSS) already come with our own translations which we translated using authorized partners specialized in translations. However, if you noticed any incorrect translations in the default translations available for the ...
- by Costin
- Thu Mar 02, 2023 12:37 pm
- Forum: Common Problems
- Topic: strange printing behaviors for WebHelp topics
- Replies: 12
- Views: 2159
Re: strange printing behaviors for WebHelp topics
Hello,
As the improvement request was logged recently, there is currently no update.
The status is still "Open" in our internal tracking system. We will notify this thread when an implementation will become available.
Best Regards,
Costin
As the improvement request was logged recently, there is currently no update.
The status is still "Open" in our internal tracking system. We will notify this thread when an implementation will become available.
Best Regards,
Costin
- by Costin
- Wed Feb 22, 2023 12:31 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Issue with webhelp responsive upon update to version 25
- Replies: 3
- Views: 854
Re: Issue with webhelp responsive upon update to version 25
Hi Justyna,
So far, the issue still appears as open in our tracking system.
We will notify this thread when a new implementation will be available.
Regards,
Costin
So far, the issue still appears as open in our tracking system.
We will notify this thread when a new implementation will be available.
Regards,
Costin
- by Costin
- Tue Feb 21, 2023 12:47 pm
- Forum: Feature Request
- Topic: Does Oxygen XML Have the Feature like WebHelp Document Version Switch
- Replies: 6
- Views: 1215
Re: Does Oxygen XML Have the Feature like WebHelp Document Version Switch
Hi felixliu, Bu default, Oxygen WebHelp generates only a single version of the output. As there is no out-of-the-box support for managing different output versions, this could most probably done through a customization which you should develop on your own. We already have a feature request logged in...
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