Webhelp issue with soft keyboard disappearing on Android

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horisonten
Posts: 18
Joined: Thu Nov 30, 2023 12:45 pm

Webhelp issue with soft keyboard disappearing on Android

Post by horisonten »

Hello,
I have a pretty strange issue with the Webhelp output.
If I try to use the search field to search for some content, the soft keyboard on Android shows up a few milliseconds and then disappears/collapses again when I click the search field. So I cannot type in anything into the search field.

It works as expected on desktop and on iOS devices. So it is only Android that has this issue.

Any help would be appreciated.
Costin
Posts: 829
Joined: Mon Dec 05, 2011 6:04 pm

Re: Webhelp issue with soft keyboard disappearing on Android

Post by Costin »

Hi horisonten,

We are aware of this issue which occurs on the latest version of WebHelp (26) and we have it logged already in our internal issues/improvements tracking system.
Therefore, I've also logged your feedback on it and we will notify this thread when a new version that would implement the fix for this will be released.

Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support
horisonten
Posts: 18
Joined: Thu Nov 30, 2023 12:45 pm

Re: Webhelp issue with soft keyboard disappearing on Android

Post by horisonten »

Great, good to know that it is being looked into :D
tanja
Posts: 39
Joined: Tue Oct 30, 2018 10:49 am

Re: Webhelp issue with soft keyboard disappearing on Android

Post by tanja »

Hi,

We are experiencing the same problem. Thanks for looking into this issue.

Best regards, Tanja
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