Search found 138 matches
- by cosmin_andrei
- Tue Jan 03, 2023 4:32 pm
- Forum: DocBook
- Topic: Few issues with WebHelp DocBook publication
- Replies: 4
- Views: 2700
Re: Few issues with WebHelp DocBook publication
Hi,
Note that we do not offer support in other language than English.
Also, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com).
Note that we do not offer support in other language than English.
Also, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com).
- by cosmin_andrei
- Fri Dec 09, 2022 3:27 pm
- Forum: Common Problems
- Topic: Licensing query
- Replies: 1
- Views: 487
Re: Licensing query
Hi Ann,
In order to identify the license please send us a short email on our sales email address (sale [at] oxygenxml [dot] com) and provide more details about,like: the order reference number, the delivery email address, the license key, the SGN field of the license key(s) or the invoice.
In order to identify the license please send us a short email on our sales email address (sale [at] oxygenxml [dot] com) and provide more details about,like: the order reference number, the delivery email address, the license key, the SGN field of the license key(s) or the invoice.
- by cosmin_andrei
- Wed Dec 07, 2022 5:25 pm
- Forum: General XML Questions
- Topic: File question
- Replies: 1
- Views: 673
Re: File question
Hello,
Thank you for your post!
The mentioned website/output seems that is not generated with one of our products.
For further investigation please provide us more details about your use-case.
Thank you for your post!
The mentioned website/output seems that is not generated with one of our products.
For further investigation please provide us more details about your use-case.
- by cosmin_andrei
- Tue Dec 06, 2022 2:12 pm
- Forum: General XML Questions
- Topic: Make entire box clickable
- Replies: 6
- Views: 1429
Re: Make entire box clickable
Hi jonathanm, The default implementation is based on the following action - when you click on the text/word to open the respective chapter. In order to make the entire box clickable, you can find more details here: https://github.com/oxygenxml/oxygen-publishing-template-samples/tree/master/templates...
- by cosmin_andrei
- Mon Nov 28, 2022 5:59 pm
- Forum: DocBook
- Topic: Few issues with WebHelp DocBook publication
- Replies: 4
- Views: 2700
Re: Few issues with WebHelp DocBook publication
Hello,
Thank you for your feedback!
We would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com).
Thank you for your feedback!
We would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com).
- by cosmin_andrei
- Wed Nov 16, 2022 3:44 pm
- Forum: Feature Request
- Topic: Feature request: Keyboard shortcuts for Next Topic and Previous Topic arrows
- Replies: 3
- Views: 978
Re: Feature request: Keyboard shortcuts for Next Topic and Previous Topic arrows
Hi Chris,
The internal issue id is WH-3072.
The internal issue id is WH-3072.
- by cosmin_andrei
- Mon Nov 14, 2022 1:45 pm
- Forum: Feature Request
- Topic: Feature request: Keyboard shortcuts for Next Topic and Previous Topic arrows
- Replies: 3
- Views: 978
Re: Feature request: Keyboard shortcuts for Next Topic and Previous Topic arrows
Hello,
Thank you for your feedback.
I have registered an issue on our issue tracking system in order to be further analyzed by our development team.
Thank you for your feedback.
I have registered an issue on our issue tracking system in order to be further analyzed by our development team.
- by cosmin_andrei
- Thu Nov 03, 2022 5:00 pm
- Forum: General XML Questions
- Topic: Remove yellow highlights during searches
- Replies: 5
- Views: 1334
Re: Remove yellow highlights during searches
Hello,
Note that the highlight feature cannot be removed.
I have added an issue on our internal issue tracker to be further analyzed by our development team.
Note that the highlight feature cannot be removed.
I have added an issue on our internal issue tracker to be further analyzed by our development team.
- by cosmin_andrei
- Thu Nov 03, 2022 2:31 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Only show topic title in the output page
- Replies: 6
- Views: 852
Re: Only show topic title in the output page
Hello,
Could you please let us know the output type do you want to achieve? It would be great if you could provide us more details about your use-case and a screenshot.
Could you please let us know the output type do you want to achieve? It would be great if you could provide us more details about your use-case and a screenshot.
- by cosmin_andrei
- Tue Nov 01, 2022 11:40 am
- Forum: General XML Questions
- Topic: Remove yellow highlights during searches
- Replies: 5
- Views: 1334
Re: Remove yellow highlights during searches
Hi,
Could you please provide us more details why do you want to discard the highlights? If you want to drop out the highlights please provide us also more information about your use-case.
Could you please provide us more details why do you want to discard the highlights? If you want to drop out the highlights please provide us also more information about your use-case.
- by cosmin_andrei
- Mon Oct 24, 2022 1:43 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Content showing in Navigation on WebHelp
- Replies: 2
- Views: 486
Re: Content showing in Navigation on WebHelp
Hello, In order to investigate this, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email - support [at] oxygenxml [dot] com). Also, please provide more details to better understand your use-case.
- by cosmin_andrei
- Fri Oct 14, 2022 12:31 pm
- Forum: Other Issues
- Topic: Search
- Replies: 7
- Views: 1191
Re: Search
Hello,
Thank you for contacting us!
Oxygen XML WebHelp offers the possibility to customize the search engine. More details are available here:
https://www.oxygenxml.com/doc/versions/ ... ngine.html
Thank you for contacting us!
Oxygen XML WebHelp offers the possibility to customize the search engine. More details are available here:
https://www.oxygenxml.com/doc/versions/ ... ngine.html
- by cosmin_andrei
- Mon Oct 10, 2022 2:21 pm
- Forum: Other Issues
- Topic: Difference between 1-year license and subscription?
- Replies: 1
- Views: 569
Re: Difference between 1-year license and subscription?
Hello, The subscription license expires when the subscription ends. When the subscription ends the application cannot be used without purchasing a new subscription. The permanent license allows to the registered user to run that specific version of Oxygen XML as she/he may need (the license does not...
- by cosmin_andrei
- Mon Sep 19, 2022 4:48 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Adjusting the text in the header section of WebHelp Responsive output
- Replies: 6
- Views: 1034
Re: Adjusting the text in the header section of WebHelp Responsive output
Hello, You could do that through a custom HTML fragment, injected into the resulted WebHelp output. The Oxygen WebHelp offers the possibility to both insert custom HTML content into the output and to reference it from a publishing template or a transformation scenario (in this case we are talking ab...
- by cosmin_andrei
- Mon Sep 12, 2022 2:04 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: How to customize base toc filename in webhelp output?
- Replies: 5
- Views: 932
Re: How to customize base toc filename in webhelp output?
Hello,
Thank you for contacting us!
Unfortunately this is not possible in the current implementation. We have added an issue in our internal tracking system (you will be notified when/if this will get implemented in a future release of Oxygen)
Thank you for contacting us!
Unfortunately this is not possible in the current implementation. We have added an issue in our internal tracking system (you will be notified when/if this will get implemented in a future release of Oxygen)
- by cosmin_andrei
- Thu Sep 08, 2022 4:38 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Oxygen Author vs. Oxygen Publishing engine
- Replies: 4
- Views: 866
Re: Oxygen Author vs. Oxygen Publishing engine
Hello,
Unfortunately there is now way to customize the toc base file name to something other than index.html as this is the main page.
Unfortunately there is now way to customize the toc base file name to something other than index.html as this is the main page.
- by cosmin_andrei
- Mon Aug 29, 2022 2:21 pm
- Forum: Other Issues
- Topic: Missing webhelp.classic plugin?
- Replies: 3
- Views: 854
Re: Missing webhelp.classic plugin?
Hello,
Thank you for your email!
Please make sure that your plugin.xml file from step 2 does not contain any reference to the Classic Webhelp plugin. If there are any reference, please remove it, if not please try again the procedure on an Oxygen clean installation.
Thank you for your email!
Please make sure that your plugin.xml file from step 2 does not contain any reference to the Classic Webhelp plugin. If there are any reference, please remove it, if not please try again the procedure on an Oxygen clean installation.
- by cosmin_andrei
- Mon Aug 29, 2022 1:50 pm
- Forum: Feature Request
- Topic: Table expanse/collapse: changes in v24?
- Replies: 2
- Views: 949
Re: Table expanse/collapse: changes in v24?
Hello, We are unable to reproduce this issue on our online documentation published with 24.1. You can try again using the default transformation and see if the issue reoccurs. Also, it is possible to have a custom publishing template that should be migrated to the latest version. More details here: ...
- by cosmin_andrei
- Thu Jul 14, 2022 1:20 pm
- Forum: Feature Request
- Topic: Context sensitive webhelp for Docbook
- Replies: 2
- Views: 858
Re: Context sensitive webhelp for Docbook
Hello,
Thank you for these details.
I have just logged an issue in our internal tracking system and gave the issue a bump to prioritize it. This will be analyzed by our development team. In case this will be implemented in the future, we will notify this thread.
Thank you for these details.
I have just logged an issue in our internal tracking system and gave the issue a bump to prioritize it. This will be analyzed by our development team. In case this will be implemented in the future, we will notify this thread.
- by cosmin_andrei
- Wed Jun 29, 2022 2:17 pm
- Forum: Common Problems
- Topic: index-see doesn't appear in webhelp output index
- Replies: 5
- Views: 1994
Re: index-see doesn't appear in webhelp output index
Hello,
We already have an issue on our internal issue tracker for it and I have added your vote for it. We will let you know when it will be implemented.
We already have an issue on our internal issue tracker for it and I have added your vote for it. We will let you know when it will be implemented.
- by cosmin_andrei
- Fri Jun 10, 2022 12:36 pm
- Forum: Feature Request
- Topic: Help needed for WebHelp Responsive Output
- Replies: 8
- Views: 1961
Re: Help needed for WebHelp Responsive Output
Hi felixliu, You can find my answers below: 1. How to achieve the same output as in this web page where multiple levels of headings exist in a single topic, and those headings are shown in the right-side TOC? For sections with ids the component is called topic Table of contents - A table of contents...
- by cosmin_andrei
- Wed Jun 08, 2022 8:54 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: webhelp output customization
- Replies: 1
- Views: 459
Re: webhelp output customization
Hi,
Please note that v16.1 of Oxygen has reached its end of life and is no longer maintained or supported:
The customization methods specified to in query 1 are valid for the latest version. The current version is 24.1 and we strongly recommend to upgrade to this latest version.
Please note that v16.1 of Oxygen has reached its end of life and is no longer maintained or supported:
The customization methods specified to in query 1 are valid for the latest version. The current version is 24.1 and we strongly recommend to upgrade to this latest version.
- by cosmin_andrei
- Thu Jun 02, 2022 1:57 pm
- Forum: Feature Request
- Topic: search result in the webhelp output
- Replies: 1
- Views: 970
Re: search result in the webhelp output
Hi bill,
Thank you for you email and all the details you have provided.
Indeed, there seems to be an issue. To reproduce on our side, please send us a minimal sample project (DITAMap+topics) on our support email address: support [at] oxygenxml [dot] com .
Thank you for you email and all the details you have provided.
Indeed, there seems to be an issue. To reproduce on our side, please send us a minimal sample project (DITAMap+topics) on our support email address: support [at] oxygenxml [dot] com .
- by cosmin_andrei
- Tue May 17, 2022 1:47 pm
- Forum: Common Problems
- Topic: change How to change the color of the search button in the webhelp output
- Replies: 1
- Views: 588
Re: change How to change the color of the search button in the webhelp output
Hello, As the WebHelp output is highly customizable, either through CSS customizations or through HTML fragments that could include Javascript code inside them, you could most probably achieve this through a customization of your own as following: .wh_search_button { background-color: #513f8b; } Mor...
- by cosmin_andrei
- Mon May 09, 2022 5:17 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Need to put Last Updated in the body of a topic
- Replies: 29
- Views: 10350
Re: Need to put Last Updated in the body of a topic
Hello
We do not have in plan to implement it in the near future. We've registered a feature request & we'll update this forum post when the feature is available.
We do not have in plan to implement it in the near future. We've registered a feature request & we'll update this forum post when the feature is available.
- by cosmin_andrei
- Fri Apr 29, 2022 12:52 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Webhelp and DITA Maps
- Replies: 3
- Views: 809
Re: Webhelp and DITA Maps
Hi Jeff, Could you please provide us more details about your use-case and what would you like to achieve? Also, in order to investigate this, we would appreciate if you could send us a sample file for which the issue is reproducible (using either the online support form or the official support email...
- by cosmin_andrei
- Tue Apr 26, 2022 12:57 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Navigation tree not displayed when jumping from glossary term
- Replies: 5
- Views: 1022
Re: Navigation tree not displayed when jumping from glossary term
Hi Alice,
We already have an issue on our internal issue tracker for this and I have added your vote for it.
We will let you know when it will be implemented.
We already have an issue on our internal issue tracker for this and I have added your vote for it.
We will let you know when it will be implemented.
- by cosmin_andrei
- Mon Apr 04, 2022 12:58 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: DITA transformation putting files in the wrong folder and breaking the links
- Replies: 7
- Views: 941
Re: DITA transformation putting files in the wrong folder and breaking the links
Hi, We are not aware of such issues in Oxygen version 24. From the details you provided, most probably, you have some resources (like submaps, topics, or any other resources), external to the main DITA Map folder. To better notice if that's your case, if you have resources outside of the main DITA M...
- by cosmin_andrei
- Mon Apr 04, 2022 12:38 pm
- Forum: Common Problems
- Topic: Missing Templates Tab in Webhelp and PDF Transforms
- Replies: 4
- Views: 863
Re: Missing Templates Tab in Webhelp and PDF Transforms
Hi,
We do not exactly know the cause but seems that was different and not the reference to that image.
We do not exactly know the cause but seems that was different and not the reference to that image.
- by cosmin_andrei
- Thu Mar 31, 2022 1:02 pm
- Forum: Common Problems
- Topic: Missing Templates Tab in Webhelp and PDF Transforms
- Replies: 4
- Views: 863
Re: Missing Templates Tab in Webhelp and PDF Transforms
Hello, From the details you provided, most probably, you have some resources (like submaps, topics, or any other resources), external to the main DITA Map folder. To better notice if that's your case, if you have resources outside of the main DITA Map folder , you could open the main DITA Map in the...
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