Sales FAQ

Licensing and Pricing

What licensing models are available?

We offer Enterprise, Professional, Academic and Floating licenses. Read our End User License Agreement for details.
We also have a special offer for colleges and universities: the Classroom license for oXygen XML Editor. This license can be used for courses, seminars or other non-commercial classrooms teaching educational services and can be used by all students of a course/seminar at the same time (up to 25 seats). For more information read the End User License Agreement for Classroom.

Do you offer volume discounts?

Sure! We offer up to 15% volume discounts. Please check the buy page for the complete list of prices.

Can I run oXygen on different operating systems with the same license?

Yes. The oXygen license is "Named User"-based (see paragraph 1.c from EULA) not computer-based so one purchased license entitles the named user to install and use any distribution of oXygen (standalone, Eclipse plugin, Java Webstart) on any platform (Mac OS X, Windows, UNIX/Linux) with Java 5.0 Runtime Environment or above installed as long as the named user will use that license (see paragraph 2.3 from EULA).

What are the differences between the Academic and Professional editions of oXygen XML Editor?

There's no functional difference between the Academic and Professional editions. The only difference is in the license terms.

What are the differences between the Professional and Enterprise editions of oXygen XML Editor / oXygen XML Author?

The functional differences between the Professional and Enterprise editions of oXygen XML Editor are in the support for commercial databases, both relational databases and native XML ones. The same is true for the functional differences between the Professional and Enterprise editions of oXygen XML Author.

Our company bought a total of 3 licenses and two of the licenses need to be transferred. Please let me know how to go about the process.

If you want to transfer two of the licenses to another company, that is not allowed under EULA (the license is non-transferable see points 2.2 and 3.1 If you want to transfer a license between two employees belonging to your company that is allowed. The oXygen license is based on a Named User concept and you should keep an internal evidence of what current Named Users are. And of course, the previous Named User must uninstall and cease to use theoXygen XML Editor.

What are the terms and conditions for using a Software upgrade?

If the copy of the Software you are purchasing is an upgrade from an earlier version of the Software, it is provided to you on a license exchange basis. You agree that the upgrade or update and the associated license keys does not constitute the granting of a second license to the Software (i.e., you may not use the upgrade or update in addition to the Software it is replacing and whose license has terminated).

Can I install and use a prior version of the Software?

Prior versions of the Software may be installed on the same computer with a properly licensed current version of Software. A Prior version may be used by a properly licensed user in place of the current version of the software. The prior version is not an additional license of the Software, it may be used only as a substitute for the current version.

How floating (concurrent) licenses work?

If all the floating licenses are used in the same local network the installation procedure of floating licenses is the same as for the Named User licenses. Within the same network the license management is done automatically by communication between the instances of oXygen that are connected to the same local network and that run at the same time. Any new instance of oXygen that is started after the number of running instances is equal with the number of purchased licenses will display a warning message and will disable the open file action thus becoming unusable. If the floating licenses are used on machines connected to different local networks a separate license server must be started and the licenses deployed on it. The license server is downloaded as a separate application from theoXygen website. For more details and a procedure for the installation of the license server please see the section about floating licenses in the User Manual.

Is it possible to install your Software product on a Virtual Machine?

The Software may be installed within a virtual (or otherwise emulated) hardware system so long as the use of the Software meets the terms of the license and these virtual machines are run on hardware owned or leased by you. Virtualization technology may not be used to circumvent other licensing terms and restrictions.
How to Order

Will my order be secure?

Yes! We can choose between Avangate and Share-IT for your online orders. Both ordering systems are protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc., is sent to the recipient securely via the Internet.
All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol.

Are there any additional fees?

Orders for the European Union customers are subject to VAT. VAT is due if a private customer in the EU purchases an electronically-delivered product from a publisher located within the EU. The VAT rate is dependent on the location of the customer. Corporate customers who specify a valid VAT ID number in the ordering process do not pay any VAT.

Are previous versions of oXygen still available for purchase?

Previous versions of oXygen are not available for purchase once the newest major release becomes publicly available.

Do you offer evaluation licenses?

Yes. You may register for a 30-day trial license from:

When does the evaluation period start?

The evaluation period starts from the time you register your license on-line.

Is the evaluation software limited in functionality?

No, the evaluation license allows you to use all the functionality of the software.

My evaluation license has expired. May I get an extension of the trial period?

Sure. Send us an email at and we'll extend your evaluation period.

How to upgrade my license to the latest version of oXygen?

You have to purchase an upgrade license, Professional or Academic depending on your license type. One upgrade license covers one license of oXygen

Are free upgrades included in the purchase price?

Yes. All maintenance upgrades are free. For example, if you purchase oXygen v7.0 or v7.1, you will be registered as an v7.x customer. This means that any maintenance updates that are released (e.g. v7.1.1, v7.2,...) are included free of charge. If a major upgrade is released (e.g. oXygen v8.x), you will be required to pay an upgrade fee to upgrade from oXygen v7.x to v8.x. Major upgrades include significant new feature additions. Maintenance upgrades are minor versions that are released between major versions mainly to fix bugs and include minor new features. Please note: If you buy version 7.x now and within a month from your purchase date a new major version (e.g. v8.0) is released you will get v8.x free of charge.

Can I upgrade the existing installed user licenses to your concurrent user model?

Yes. You may upgrade your existing installed user licenses to our concurrent user licensing model. Please contact for pricing information.
1-Year Support & Maintenance Pack

What is a Support & Maintenance Pack(SMP) license?

A 1 year Support & Maintenance Pack provides unlimited technical support and allows you to benefit freely from all new releases, minor and major, for an entire year.

If I order, for example, a 5-user license, can I order just a single user SMP for one license and not the rest?

No. The number of users and the number of SMP's must be the same.

My Support & Maintenance Pack license has expired. How can I renew my SMP?

You may purchase a new SMP no more than 14 days after your previous SMP has expired. Please note that one Support & Maintenance Pack license covers one license of oXygen.
Software Delivery

How will I receive my product?

The software delivery is electronic only. There will be no actual shipment of a physical product. You can download the software at any time from our download page and the license key will be sent to you by email.

Is there a printed manual available?

No. oXygen includes full documentation as an integrated Online Help file. Please visit our Documentation Download page to download free PDF versions of our documentation.

My computer crashed. How can I get the software and my license?

The latest software kits may be downloaded from our download page and older versions may be downloaded from the software archive page. You may request your permanent license sending us an email at with the following information: registration name, purchase id, delivery email address or any other information that would help us to identify your order.

I have some further questions. Who can I talk to?

If you have additional questions not answered above, you can phone our sales office or send us an email to . Thank You!
Statement of 508 Compliance

Does oXygen comply with Section 508?

To find out how oXygen complies with the Section 508 click here.
End of Life Policy

Where can I find oXygen XML's official "end-of-life" policy?

oXygen XML's official End Of Life (EOL) Policy is posted online at
Refund Policy

Where can I find oXygen XML's Refund Policy?

oXygen XML's Refund Policy is listed at
oXygen XML WebHelp

Are there restrictions on the rights of the WebHelp pages generated by the XML WebHelp package with regard to publishing the WebHelp pages on my website or including them in a third-party product?

The WebHelp EULA places no restrictions on the generated WebHelp pages. Therefore you may publish them wherever you want and you may include them in a third-party product without restrictions.

May I redistribute the WebHelp plugin that comes in the XML WebHelp package, by including it in a third-party product?

No. The WebHelp EULA forbids the inclusion of the WebHelp plugin in a third-party product. A different license with different license terms is needed in this case, please contact us at for more details.

Is the WebHelp plugin able to build multiple set of WebHelp pages from multiple input documents, in a single documentation process (a single Process ID as defined by the WebHelp EULA)?

Yes. A single documentation process, based on a single installation of the WebHelp plugin and running in a single instance of a deployed server application, is able to build one set of output WebHelp pages per each input document.

Do the WebHelp license terms allow replicating a singular Process ID over multiple servers?

No. One WebHelp license allows the installation of the WebHelp plugin in a single instance of a deployed server application process (the Process ID). If you wish to replicate the server application process over multiple servers you will need one WebHelp license for each replicated instance of the server application process (the Process ID).

Do the WebHelp license terms allow running the WebHelp plugin by multiple users within the single instance of the Process ID?

Yes. The WebHelp plugin is licensed per deployed server application process (the Process ID), not per user name. Any number of users may start and run the WebHelp plugin within one Process ID.