Frequently Asked Questions About Purchasing <oXygen/> XML Editor 9 and
<oXygen/> XML Author 9
Licensing and Pricing
Do you offer volume discounts?
Sure! We offer up to 20% volume discounts. Please check the buy page for the complete list of prices.
Can I run <oXygen/> on different operating systems with the same license?
Yes. The <oXygen/> license is "Named User"-based (see paragraph 1.c from EULA)
not computer-based so one purchased license entitles the named user to install and use
any distribution of <oXygen/> (standalone, Eclipse plugin, Java Webstart) on any
platform (Mac OS X, Windows, UNIX/Linux) with Java 1.5 or above installed as long as
the named user will use that license (see paragraph 2.3 from EULA).
What are the differences between the Academic and Professional editions of
<oXygen/> XML Editor?
There is no functional difference
between the Academic and Professional editions. The only difference is in the license
terms.
What are the differences between the Professional and Enterprise editions of
<oXygen/> XML Editor / <oXygen/> XML Author?
The functional differences between the
Professional and Enterprise editions of <oXygen/> XML Editor are in the support for
commercial databases, both relational databases and native XML ones. The same is true
for the functional differences between the
Professional and Enterprise editions of <oXygen/> XML Author.
Our company bought a total of 3 licenses and two of the licenses need to be
transferred. Please let me know how to go about the process.
If you want to transfer two of the licenses to another company, that is not
allowed under EULA (the license is non-transferable see points 2.2 and 3.1http://www.oxygenxml.com/eula.html) If you want to transfer
a license between two employees belonging to your company that is allowed. The
<oXygen/> license is based on a Named User concept and you should keep an internal
evidence of what current Named Users are. And of course, the previous Named User must
uninstall and cease to use the<oXygen/> XML Editor.
How floating (concurrent) licenses work?
If all the floating licenses are used in the same local network the installation
procedure of floating licenses is the same as for the Named User licenses. Within the
same network the license management is done automatically by communication between the
instances of <oXygen/> that are connected to the same local network and that run at
the same time. Any new instance of <oXygen/> that is started after the number of
running instances is equal with the number of purchased licenses will display a
warning message and will disable the open file action thus becoming unusable. If the
floating licenses are used on machines connected to different local networks a
separate license server must be started and the licenses deployed on it. The license
server is downloaded as a separate application from the<oXygen/> website. For more
details and a procedure for the installation of the license server please see the section about floating
licenses in the User Manual.
How to Order
Will my order be secure?
Yes! We can choose between Avangate and Share-IT for your online orders. Both
ordering systems are protected via a secure connection so that the data sent to the
recipient can only be read by the recipient. Important information such as credit card
numbers, addresses, etc. is sent to the recipient securely via the Internet.
All of the data entered on the protected pages is encrypted using the SSL (Secure
Socket Layer) protocol.
Where can I find more information about ordering?
You may find more information about payment methods and currencies here.
Are there any additional fees?
Orders for the European Union customers are subject to VAT. VAT is due if a
private customer in the EU purchases an electronically-delivered product from a
publisher located outside the EU. The VAT rate is dependent on the location of the
customer. Corporate customers who specify a valid VAT ID number in the ordering
process do not pay any VAT.
Are previous versions of <oXygen/> still available for purchase?
Previous versions of <oXygen/> are not available for purchase once the newest
major release becomes publicly available.
Evaluation
When does the evaluation period start?
The evaluation period starts from the time you register your license
on-line.
Is the evaluation software limited in functionality?
No, the evaluation license allows you to use all the functionality of the
software.
My evaluation license has expired. May I get an extension of the trial period?
Sure. Send us an email at and we'll extend your evaluation period.
Upgrades
How to upgrade my license to the latest version of <oXygen/>?
You have to purchase an upgrade license, Professional or Academic depending of
your license type. One upgrade license covers one license of <oXygen/>
Are free upgrades included in the purchase price?
Yes. All maintenance upgrades are free. For example, if you purchase <oXygen/>
v7.0 or v7.1, you will be registered as an v7.x customer. This means that any
maintenance updates that are released (e.g. v7.1.1, v7.2,...) are included free of
charge. If a major upgrade is released (e.g. <oXygen/> v8.x), you will be required to
pay an upgrade fee to upgrade from <oXygen/> v7.x to v8.x. Major upgrades include
significant new feature additions. Maintenance upgrades are minor versions that are
released between major versions mainly to fix bugs and include minor new features.
Please note: If you buy version 7.x now and within a month from your purchase date a
new major version (e.g. v8.0) is released you will get v8.x free of charge.
Can I upgrade the existing installed user licenses to your concurrent user
model?
Yes. You may upgrade your existing installed user licenses to our concurrent
user licensing model. Please contact for pricing information.
Do you offer competitive upgrades?
Yes. Switch from any commercial XML
editor to <oXygen/> XML Editor and save up to 50%.
1 year Maintenance Pack
What is a Maintenance Pack[MP] license?
A 1 year Maintenance Pack allows you to freely benefit of all new releases,
minor and major, for an entire year.
If I order, for example, a 5-user license, can I order just a single user MP
for one license and not the rest?
No. The number of users and the number of MP must be the same.
My Maintenance Pack license has expired. How can I renew my MP?
You may purchase a new MP in no more than 14 days after your previous MP has
expired. Please note that one Maintenance Pack license covers one license of
<oXygen/>.
Software Delivery
How will I receive my product?
The software delivery is electronic only. There will be no actual shipment of a
physical product. You can download the software at any time from our download page and the license key will be sent to you by
email.
Is there a printed manual available?
No. <oXygen/> includes full documentation as an integrated Online Help file.
Please visit our Documentation Download page to
download free PDF versions of our documentation.
My computer crashed. How can I get the software and my license?
The latest software kits may be downloaded from our download page and older versions may be downloaded from the software archive page. You may request your
permanent license sending us an email at with the following information: registration name,
purchase id, delivery email address or any other information that would help us to
identify your order.
I have some further questions. Who can I talk to?
If you have additional questions not answered above, you can phone our sales
office or send us an email to . Thank You!
Statement of 508 Compliance
Does <oXygen/> comply with Section 508?
To find out how <oXygen/> complies with the Section 508 click here.
|