The Support &
Maintenance Pack (SMP) provides unlimited technical support and allows you to
upgrade to all <oXygen/> versions, either minor or major that are released within one
year from the purchase date, at no additional cost. The Support & Maintenance Pack
Renewal can be bought only within a period of 14 days after a previous Support &
Maintenance Pack has expired, or bundled with a new license. One Support &
Maintenance Pack license covers one license of <oXygen/>.
Dear customer, in the following buy pages you will be asked for the
purchase id of the order you want to upgrade/renew. If you do not
have this code, please request the history of your orders.
There are two methods to send us an order history request:
Send us a request by email.
For security reasons the order history will be send only to
the email address shown in the 'From' field (and not to the email address from
the 'Reply-to' field).
The order history process is automated. You just have to
click on the above link and then choose 'Send' from your email client. Please
do not edit the message. The email is processed based on the address from the
'From' field.
Submit the email address you used in the previous ordering
process(es).