WebHelp feedback email body is missing

rdelong
Posts: 71
Joined: Tue Oct 21, 2014 10:01 pm

WebHelp feedback email body is missing

Post by rdelong » Fri Oct 12, 2018 12:38 am

I recently upgraded the content of our WebHelp content and now the emails that get sent to the site moderators is missing the email body. The email header (from email and subject) are present, but the body of the email is blank (contains no content).

Has anyone seen this and how do I resolve this??

ionela
Posts: 296
Joined: Mon Dec 05, 2011 6:08 pm

Re: WebHelp feedback email body is missing

Post by ionela » Fri Oct 12, 2018 2:49 pm

Hello,

Thank you for your feedback.

We are aware of this issue and it is already resolved in our current development stream. We'll update the thread when the bugfix becomes available.

Regards,
Ionela
Ionela Istodor
oXygen XML Editor and Author Support

ionela
Posts: 296
Joined: Mon Dec 05, 2011 6:08 pm

Re: WebHelp feedback email body is missing

Post by ionela » Tue Apr 09, 2019 11:47 am

Hi,

Just to update the thread, this problem been resolved in v21 of oXygen XML.

You can download the latest maintenance build of oXygen XML version 21 from our web site:
http://www.oxygenxml.com/download.html

The complete what's new list is available here:
What's New in Oxygen XML Editor 21.0

Let us know if you encounter further problems with the new version.

Regards,
Ionela
Ionela Istodor
oXygen XML Editor and Author Support

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