Search found 405 matches
- by ionela
- Fri Apr 12, 2024 12:11 pm
- Forum: Common Problems
- Topic: How to block popup/zoom for some images
- Replies: 2
- Views: 151
Re: How to block popup/zoom for some images
Hello, Thank you for your feedback. The feature is currently active for the responsive images that are displayed in the WebHelp output with a smaller dimension than their original size. When such images are clicked, an enlarged version is displayed. Unfortunately, in the current WebHelp implementati...
- by ionela
- Tue Apr 09, 2024 12:49 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Deleted Content / Search Results
- Replies: 8
- Views: 471
Re: Deleted Content / Search Results
Hello, If the problem persists, you can send us the sample DITA project for analysis on our technical support form: https://www.oxygenxml.com/techSupport.html It would be very helpful if you could minimize the project and create a minimal valid sample DITA project (10-15 topics) where the problem is...
- by ionela
- Thu Feb 08, 2024 3:38 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: --format=webhelp-responsive isn't supported in CLI?
- Replies: 4
- Views: 610
Re: --format=webhelp-responsive isn't supported in CLI?
Hi, By design, that footer can be customized only with a commercial license of Oxygen XML WebHelp/Publishing Engine . The webhelp.fragment.footer parameter used to customize the footer is not available while using a trial license: How to Create a Custom Footer Let us know if you need further assista...
- by ionela
- Fri Feb 02, 2024 5:05 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: How to hide parts of the file path in Web Help URL
- Replies: 3
- Views: 598
Re: How to hide parts of the file path in Web Help URL
Hello, When using the fix.external.refs.com.oxygenxml parameter an extra folder is generated in the output and indeed, this is indicated in the URL of the files from that directory. Unfortunately, the URL cannot be changed or modified to hide the file structure. If you have references outside the ma...
- by ionela
- Fri Feb 02, 2024 4:23 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Illustrator (.ai) image not being converted with webhelp transform
- Replies: 2
- Views: 509
Re: Illustrator (.ai) image not being converted with webhelp transform
Hi, I'm sorry, but in the current WebHelp implementation this is not possible. The WebHelp transformation does not automatically convert .ai image files to another format that the browser can display when the output is produced. The images should be inserted in the final format to the DITA source fi...
- by ionela
- Fri Jan 26, 2024 6:48 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: --format=webhelp-responsive isn't supported in CLI?
- Replies: 4
- Views: 610
Re: --format=webhelp-responsive isn't supported in CLI?
Hi, The DITA Map WebHelp Responsive transformation can be run from Oxyen XML Editor but only using the GUI . Also, the WebHelp plugin that comes bundled with Oxygen XML should be used only from Oxygen XML , it is not recommended to use that plugin outside Oxygen XML Editor (from command line). If yo...
- by ionela
- Thu Jan 25, 2024 5:36 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Do not show shortdescriptions
- Replies: 13
- Views: 5466
Re: Do not show shortdescriptions
Hi,
I'm sorry, but in the current version of Oxygen XML WebHelp this issue is not implemented. I have added your vote and comments to it.
Regards,
Ionela
I'm sorry, but in the current version of Oxygen XML WebHelp this issue is not implemented. I have added your vote and comments to it.
Regards,
Ionela
- by ionela
- Thu Jan 25, 2024 3:51 pm
- Forum: Common Problems
- Topic: Searchability of topics in "chunk: to content"
- Replies: 17
- Views: 6049
Re: Searchability of topics in "chunk: to content"
Hi,
I'm sorry, but in the current WebHelp implementation this issue is still in the backlog. I have added your vote to it.
Let us know if you need further assistance.
Regards,
Ionela
I'm sorry, but in the current WebHelp implementation this issue is still in the backlog. I have added your vote to it.
Let us know if you need further assistance.
Regards,
Ionela
- by ionela
- Fri Jan 19, 2024 4:22 pm
- Forum: Common Problems
- Topic: Styling OxygenXML Feedback comments
- Replies: 1
- Views: 294
Re: Styling OxygenXML Feedback comments
Hi, Unfortunately, the styles from Oxygen Feedback cannot be customized as it is an embedded component. But, if you modify the logo of the current site in the site configuration, the updated logo will be shown to the website where Oxygen Feedback is integrated. You can find more details on how to ed...
- by ionela
- Thu Oct 12, 2023 12:43 pm
- Forum: Feature Request
- Topic: Optimize WebHelp search with a synonym list
- Replies: 6
- Views: 1720
Re: Optimize WebHelp search with a synonym list
Hi, Unfortunately, this issue is not scheduled for implementation in the shot/medium term roadmap. But, you can now set the in the Oxygen WebHelp as a search engine Oxygen Feedback: https://www.oxygenxml.com/oxygen_feedback.html Starting with version 4.0 of Oxygen Feedback (that will be released soo...
- by ionela
- Fri Aug 04, 2023 11:52 am
- Forum: Common Problems
- Topic: Can the opt file be conditionalized?
- Replies: 3
- Views: 651
Re: Can the opt file be conditionalized?
Hi, Unfortunately, in the current WebHelp implementation there isn't this possibility (to load only specific resources in the opt file based on a condition). A possible workaround would be to have different opt files for each language you might need. The newly created opt files can be stored in the ...
- by ionela
- Mon Jun 26, 2023 2:42 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Custom javascript modules not loaded in Oxygen 25.1 responsive webhelp
- Replies: 6
- Views: 898
Re: Custom javascript modules not loaded in Oxygen 25.1 responsive webhelp
Hi,
Thank you for your feedback.
As this change is related with the way WebHelp internal resources are compiled unfortunately, it was not announced in the what's new section.
Please accept our apologize for all inconveniences this might have caused.
Regards,
Ionela
Thank you for your feedback.
As this change is related with the way WebHelp internal resources are compiled unfortunately, it was not announced in the what's new section.
Please accept our apologize for all inconveniences this might have caused.
Regards,
Ionela
- by ionela
- Mon Jun 26, 2023 2:22 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: WebHelp: How to achieve one-page glossary with term tooltips?
- Replies: 4
- Views: 618
Re: WebHelp: How to achieve one-page glossary with term tooltips?
Hi, Thank you for your feedback and all the details you have provided. If possible, could you please send us a minimal sample file that we can use to reproduce this behavior on our side? You can attach the sample either to this email thread or by email to support AT oxygenxml DOT com . Regards, Ionela
- by ionela
- Tue May 09, 2023 5:30 pm
- Forum: Common Problems
- Topic: strange printing behaviors for WebHelp topics
- Replies: 12
- Views: 2159
Re: strange printing behaviors for WebHelp topics
Hi,
I'm really sorry, but currently this issue is not scheduled for implementation.
We'll try to prioritize it for the next version of Oxygen XML.
Regards,
Ionela
I'm really sorry, but currently this issue is not scheduled for implementation.
We'll try to prioritize it for the next version of Oxygen XML.
Regards,
Ionela
- by ionela
- Tue May 02, 2023 4:02 pm
- Forum: Feature Request
- Topic: Feature/tutorial requests: WebHelp Responsive Output
- Replies: 3
- Views: 852
Re: Feature/tutorial requests: WebHelp Responsive Output
Hello,
Thank you both for you feedback!
I have added an issue to our tracking tool regarding the tutorial request to be further analyzed by our team.
Regards,
Ionela
Thank you both for you feedback!
I have added an issue to our tracking tool regarding the tutorial request to be further analyzed by our team.
Regards,
Ionela
- by ionela
- Mon Apr 03, 2023 1:05 pm
- Forum: Common Problems
- Topic: WebHelp responsive dropdown transition delay
- Replies: 1
- Views: 527
Re: WebHelp responsive dropdown transition delay
Hi, To avoid any mistakes and check this internally, could you please provide us mode details about your use-case and what would you like to achieve? It would be very useful if you could please send us a screen-shot describing the problem and we'll check internally if there is any solution/workaroun...
- by ionela
- Wed Mar 08, 2023 1:35 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Tables in Oxygen
- Replies: 4
- Views: 683
Re: Tables in Oxygen
Hi,
Thank you for your feedback.
Unfortunately, currently this is not possible. To add your feedback as a feature request to our issue tracking too, could you please let us know if you need this setting during the editing or in the WebHelp output?
Regards,
Ionela
Thank you for your feedback.
Unfortunately, currently this is not possible. To add your feedback as a feature request to our issue tracking too, could you please let us know if you need this setting during the editing or in the WebHelp output?
Regards,
Ionela
- by ionela
- Wed Jan 25, 2023 1:39 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Downloadable button on the main page
- Replies: 2
- Views: 634
Re: Downloadable button on the main page
Hi,
In our user-guide we have implemented this feature and a link to PDF output was inserted:
This can be achieved by configuring some transformation parameters as described here:
How to Add a Link to PDF Documentation
Regards,
Ionela
In our user-guide we have implemented this feature and a link to PDF output was inserted:
- PDFLink.png (47.61 KiB) Viewed 614 times
How to Add a Link to PDF Documentation
Regards,
Ionela
- by ionela
- Tue Jan 03, 2023 5:38 pm
- Forum: Common Problems
- Topic: Tile groups and titles
- Replies: 2
- Views: 733
Re: Tile groups and titles
Hi, Thank you for your feedback. The use-case you have provided can be achieved using a customization. For instance, you can use as a starting point the following sample customization: Oxygen Publishing Templates Sample - Tiles Groups We try to update the libraries included in Oxygen XML WebHelp as ...
- by ionela
- Tue Nov 01, 2022 6:42 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Copying additional resources from a relative folder path
- Replies: 4
- Views: 784
Re: Copying additional resources from a relative folder path
Hi, You can use relative path only if you copy the resources using a publishing template (the first step from the above procedure) If you use the transformation parameter, you cannot use relative path, only absolut path. I have added your feedback as an improvement request to our issue tracking tool...
- by ionela
- Mon Oct 17, 2022 1:47 pm
- Forum: Common Problems
- Topic: index-see doesn't appear in webhelp output index
- Replies: 5
- Views: 1985
Re: index-see doesn't appear in webhelp output index
Hi, Sure, I have added your vote to this issue. However, we have tested the behavior you have indicated on both versions v20 and v24.1 and we could not reproduce it. As a customization might generate this result, could you please try with the default transformation scenario and check if the problem ...
- by ionela
- Mon Oct 10, 2022 1:01 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Copying additional resources from a relative folder path
- Replies: 4
- Views: 784
Re: Copying additional resources from a relative folder path
Hi, You can copy additional resources to the output directory using the ' webhelp.custom.resources ' parameter no matter where the resources directory is located (using the parameter there is no restriction to have the resources location to the publishing template). This procedure is described in ou...
- by ionela
- Wed Sep 28, 2022 1:52 pm
- Forum: Feature Request
- Topic: Optimize WebHelp search with a synonym list
- Replies: 6
- Views: 1720
Re: Optimize WebHelp search with a synonym list
Hi,
Sure, the issue ID is WH-2794.
Regards,
Ionela
Sure, the issue ID is WH-2794.
Regards,
Ionela
- by ionela
- Mon Sep 26, 2022 5:00 pm
- Forum: Feature Request
- Topic: Optimize WebHelp search with a synonym list
- Replies: 6
- Views: 1720
Re: Optimize WebHelp search with a synonym list
Hi,
Unfortunately, in the current WebHelp implementation this is not possible. But, I have added your feedback as a feature request to our issue tracking tool to be analyzed by our development team.
Regards,
Ionela
Unfortunately, in the current WebHelp implementation this is not possible. But, I have added your feedback as a feature request to our issue tracking tool to be analyzed by our development team.
Regards,
Ionela
- by ionela
- Fri Sep 23, 2022 1:57 pm
- Forum: Other Issues
- Topic: Device Licensing in AD lab environment
- Replies: 1
- Views: 571
Re: Device Licensing in AD lab environment
Hi,
To accurately check this situation, please write un an email to support [AT] oxygenxml [DOT] com including the license key you would like to use for this deployment.
Thank you!
Regards,
Ionela
To accurately check this situation, please write un an email to support [AT] oxygenxml [DOT] com including the license key you would like to use for this deployment.
Thank you!
Regards,
Ionela
- by ionela
- Thu Sep 22, 2022 3:21 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Webhelp responsive - numbered chapters/sections
- Replies: 5
- Views: 2182
Re: Webhelp responsive - numbered chapters/sections
Hi,
Thank you for your feedback.
I have added your vote too for this feature request.
Regards,
Ionela
Thank you for your feedback.
I have added your vote too for this feature request.
Regards,
Ionela
- by ionela
- Thu Jun 09, 2022 12:15 pm
- Forum: Feature Request
- Topic: webhelp output
- Replies: 1
- Views: 877
Re: webhelp output
Hi, The first point you have indicated is the default implementation starting with v24. So, if you use version v24.x to generate the Webhelp output, you should have both the scroll bar and the fold icon. You can check behavior also in our user-manual (please see the link from the end of this post). ...
- by ionela
- Tue Jun 07, 2022 12:10 pm
- Forum: Feature Request
- Topic: search text in the webhelp output
- Replies: 1
- Views: 919
Re: search text in the webhelp output
Hi,
You can find details of how to localize the interface of the WebHelp Responsive output in our user manual:
Modifying the Existing Strings
Let us know you need further assistance.
Regards,
Ionela
You can find details of how to localize the interface of the WebHelp Responsive output in our user manual:
Modifying the Existing Strings
Let us know you need further assistance.
Regards,
Ionela
- by ionela
- Thu May 19, 2022 12:51 pm
- Forum: Common Problems
- Topic: the right TOC in the webhelp output
- Replies: 3
- Views: 822
Re: the right TOC in the webhelp output
Hi,
One more thing I wanted to mention in addition to Chris's answer: the section also needs to have the ID attribute set:
Topic Table of Contents (On this page links)
Regards,
Ionela
One more thing I wanted to mention in addition to Chris's answer: the section also needs to have the ID attribute set:
Topic Table of Contents (On this page links)
Regards,
Ionela
- by ionela
- Thu May 19, 2022 12:39 pm
- Forum: Feature Request
- Topic: PDF in the webhelp output
- Replies: 1
- Views: 905
Re: PDF in the webhelp output
Hi,
Please check this topic from our user-manual, that shows How to Add a Link to PDF Documentation
Regards,
Ionela
Please check this topic from our user-manual, that shows How to Add a Link to PDF Documentation
Regards,
Ionela
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