Search found 207 matches

by ionela
Wed Aug 08, 2018 4:01 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp responsive - not having an index results in errors
Replies: 3
Views: 110

Re: Webhelp responsive - not having an index results in errors

Hi,

Just to update the thread, this error occurred when the ditamap does not contain any reference to a topic which is not valid use-case for a production environment.

Regards,
Ionela
by ionela
Tue Aug 07, 2018 2:50 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Speeding up transformation
Replies: 1
Views: 46

Re: Speeding up transformation

Hello,

Unfortunately, this is currently not possible. The updated topics may have references to other topics or to other elements from the ditamap, so it is not possible to update just the modify content and its references.

Regards,
Ionela
by ionela
Tue Aug 07, 2018 12:27 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Using WebHelp macros in HTML fragments
Replies: 4
Views: 207

Re: Using WebHelp macros in HTML fragments

Hi Antti,

You are right, we'll mention this too in our documentation. Thank you for your suggestions.

Regards,
Ionela
by ionela
Tue Aug 07, 2018 12:02 pm
Forum: Common Problems
Topic: In Oxygen 20.1, why is webhelp classic deprecated?
Replies: 7
Views: 168

Re: In Oxygen 20.1, why is webhelp classic deprecated?

Hello, Regarding the navigation issue you've indicated a possible workaround would be to use the ' webhelp.publication.toc.links ' parameter set to ' all ' for the DITAMap WebHelp Reponsive transformation scenario. The default value of this parameter is ' chapter ', but if you change its value to ' ...
by ionela
Wed Aug 01, 2018 11:54 am
Forum: Common Problems
Topic: In Oxygen 20.1, why is webhelp classic deprecated?
Replies: 7
Views: 168

Re: In Oxygen 20.1, why is webhelp classic deprecated?

Hi, Thank you once again for your feedback. We do not plan to completely remove the DITAMap WebHelp Classic transformation scenario (at least not on the short term). We've just marked the scenario as deprecated as it won't be further improved and we would like to encourage our users to switch to the...
by ionela
Tue Jul 31, 2018 12:08 pm
Forum: Common Problems
Topic: In Oxygen 20.1, why is webhelp classic deprecated?
Replies: 7
Views: 168

Re: In Oxygen 20.1, why is webhelp classic deprecated?

Hello, Thank you for your feedback. We have decided to focus our resources on the development and enhancement of the WebHelp Responsive output generation rather than the Classic one. The DITA Map WebHelp Classic transformation scenario is included in the oXygen XML Editor/Author, but we won't add fu...
by ionela
Tue Jul 31, 2018 11:43 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp responsive - not having an index results in errors
Replies: 3
Views: 110

Re: Webhelp responsive - not having an index results in errors

Hello, The index.xml file is used to collect the indexterms from the ditamap, so this file cannot be skipped during the WebHelp Responsive output generation. However, we are not aware of these kind of errors. Do you run the default DITA Map WebHelp Responsive transformation scenario or a customized ...
by ionela
Mon Jul 30, 2018 12:38 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: PDF output: <indexterm> in sections causes empty row
Replies: 7
Views: 216

Re: PDF output: <indexterm> in sections causes empty row

Hi Benjamin, You are using the DITA Map PDF transformation scenario, right? I have tested in a default installation of oXygen XML v19.1 with the built-in DITA-OT 2.x on our sample project flowers.ditamap and I could not reproduce this issue. I have added in a topic two sections one with indexterm an...
by ionela
Fri Jul 13, 2018 12:50 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: webhelp transformation- output size
Replies: 1
Views: 130

Re: webhelp transformation- output size

Hello, You refer to the top menu (main menu from the top of the page)? If yes, we have a topic in our user manual that described how you can hide some topica from the menu entries: https://www.oxygenxml.com/doc/versions/20.1/ug-editor/topics/whr-customize-menu.html Regards, Ionela
by ionela
Thu Jul 12, 2018 2:08 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Add ID/Outputclass to map title element in webhelp
Replies: 1
Views: 130

Re: Add ID/Outputclass to map title element in webhelp

Hi, Thank you for your feedback. We could reproduce this problem on our side and I have logged it to our problem tracking tool to be further investigated. However, the issue might be triggered from DITA-OT engine as we get the same behavior when we run the DITA Map XHTML scenario (this is the built-...
by ionela
Wed Jul 11, 2018 4:25 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: customize topic page
Replies: 2
Views: 165

Re: customize topic page

Hello, Thank you for your feedback. Unfortunately, in the current version of oXygen XML WebHelp there is no predefined way to achieve this functionality. We have a similar request logged to our issue tracking tool and I've added your feedback to it in order to be further analyzed. However, most like...
by ionela
Wed Jul 11, 2018 11:19 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Highlighting phrases (and not individual words)
Replies: 1
Views: 97

Re: Highlighting phrases (and not individual words)

Hello, Thank you for your feedback. Unfortunately, there isn't a way to highlight only the search phrase in the returned results and ignore the individual words (when performing exact search). I have logged this as an improvement request to our issue tracking tool in order to be further analyzed by ...
by ionela
Wed Jul 11, 2018 11:00 am
Forum: Other Issues
Topic: Exclude content from search field
Replies: 2
Views: 123

Re: Exclude content from search field

Hi Jeremy,

We have a topic in our user manual that describes how you can exclude certain DITA Topics from search results:
https://www.oxygenxml.com/doc/versions/20.1/ug-webhelp-responsive/topics/exclude-topics-webhelp.html

Regards,
Ionela
by ionela
Mon Jul 09, 2018 3:03 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive Webhelp : Add footer with links to topics
Replies: 3
Views: 227

Re: Responsive Webhelp : Add footer with links to topics

Hello, To achieve this in our documentation we've used the solution you've indicated, we've hide the content from the wh-tiles and then we've added links in the footer (but the links are not dynamic). Unfortunately, we do not have a solution to obtain this result dynamically based on the ditamap. Re...
by ionela
Fri Jun 29, 2018 2:56 pm
Forum: Common Problems
Topic: Sudden transformation problem
Replies: 1
Views: 187

Re: Sudden transformation problem

Hello, A possible cause of this problem can be if you have references to resources located outside of the main DITA Map folder. To fix this, please check the following topic from our user-guide: https://www.oxygenxml.com/doc/versions/20.1/ug-editor/topics/dita-ot-external-refs.html Regards, Ionela
by ionela
Thu Jun 28, 2018 12:05 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Add an image on each topic title
Replies: 1
Views: 151

Re: Add an image on each topic title

Hi Catherine,

There are two methods to add an image to tile in the WebHelp Reponsive output. You can find more details about this in our user manual:
How to Add an Image to the Tiles - WebHelp Reponsive

Regards,
Ionela
by ionela
Tue Jun 26, 2018 11:56 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive Webhelp: MiniToc on a (title-only) topic
Replies: 3
Views: 226

Re: Responsive Webhelp: MiniToc on a (title-only) topic

Hello, If the parameter is set to ' yes ', the child links should be generated in the output for all topics that have subtopics. To reproduce and investigate the problem on our side, could you please create a minimal valid sample ditamap and sent it to our support email address: support [AT] oxygenx...
by ionela
Thu Jun 21, 2018 12:32 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive Webhelp: MiniToc on a (title-only) topic
Replies: 3
Views: 226

Re: Responsive Webhelp: MiniToc on a (title-only) topic

Hi, A possible fix for this would be to set the " webhelp.show.child.links " parameter in the DITA Map WebHelp Responsive transformation scenario dialog to " yes ". If the parameter value is " yes " the child links will be generated in the output for all topics that hav...
by ionela
Thu Jun 21, 2018 12:13 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Previous and Next Topic in HTML5
Replies: 4
Views: 292

Re: Previous and Next Topic in HTML5

Hi Ann, In this case you can remove the collection-type="sequence" attribute from your DITA source and the links won't appear in the HTML5 output. For the DITA Map WebHelp Responsive transformation, there is a " webhelp.default.collection.type.sequence " parameter in the transfor...
by ionela
Wed Jun 20, 2018 3:51 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Previous and Next Topic in HTML5
Replies: 4
Views: 292

Re: Previous and Next Topic in HTML5

HI Ann, The Previous and Next links are generated if the collection-type attribute is set to " sequence " on the topicref element. You can find more details about the collection-type attribute here: https://www.oxygenxml.com/dita/styleguide/webhelp-feedback/Artefact/Maps/c_Collection_Types...
by ionela
Wed Jun 20, 2018 3:21 pm
Forum: Common Problems
Topic: PDF output: image runs off page
Replies: 1
Views: 132

Re: PDF output: image runs off page

Hello, One possible fix for this problem would be to save your images without any DPI resolution information. You can find more details about this in our user manual: https://www.oxygenxml.com/doc/versions/20.1/ug-editor/topics/stretched-images-pdf-output.html I hope this helps. Regards, Ionela
by ionela
Wed Jun 20, 2018 12:06 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Transforming in 19 with map/files that were edited in 20
Replies: 2
Views: 181

Re: Transforming in 19 with map/files that were edited in 20

Hi Kim, I’m really sorry to hear that. The first thing you should try to debug this issue is to run the Validate and Check for Completeness action on the DITA Map (on the machine where this publishing problem happens). Make sure that ' Report references to resources outside of the DITA map folder ' ...
by ionela
Tue Jun 19, 2018 3:04 pm
Forum: Common Problems
Topic: Webhelp responsibe - Search title page not localizable
Replies: 1
Views: 153

Re: Webhelp responsibe - Search title page not localizable

Hello,

Thank you for your feedback.
I have added this as an improvement request to our issue tracking tool. This will be further analyzed by our development team.

Regards,
Ionela
by ionela
Mon Jun 18, 2018 2:30 pm
Forum: XSLT and FOP
Topic: PDF output does not show -> separator for menu cascade element
Replies: 3
Views: 357

Re: PDF output does not show -> separator for menu cascade element

Hi Amit, This seems to be a font related issue on the machine where the PDF output is generated. When using DITA Map PDF transformation you need to have installed on your machine a font that is capable to render these characters as the font is configured and embedded in the PDF result. I have checke...
by ionela
Mon Jun 18, 2018 12:06 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Using ditaval for different transformations
Replies: 3
Views: 236

Re: Using ditaval for different transformations

Hello, You need to use one DITAVAL file for each of the transformation scenarios. More details about filtering profiling values with a DITAVAL file can be found in our user manual: https://www.oxygenxml.com/doc/versions/20.1/ug-editor/topics/dita-ditaval-file.html Regards, Ionela
by ionela
Wed Jun 06, 2018 11:52 am
Forum: Common Problems
Topic: Webhelp indexterm search is slow - how to optimize?
Replies: 5
Views: 436

Re: Webhelp indexterm search is slow - how to optimize?

Hi, We have re-analyzed this issue with our development team and we have a performance improvement that will become available in the next version of oXygen XML (the indexterm list filtering will be optimized). To apply the fix in version 19.1 , you should edit the following file from oXygen XML inst...
by ionela
Tue Jun 05, 2018 2:32 pm
Forum: Common Problems
Topic: Webhelp Responsive Issue for IE 11 browser
Replies: 6
Views: 879

Re: Webhelp Responsive Issue for IE 11 browser

Hi Scott,

Thank you for your feedback. I've added your comments and your vote for this issue.

Regards,
Ionela
by ionela
Thu May 31, 2018 4:06 pm
Forum: Common Problems
Topic: Webhelp indexterm search is slow - how to optimize?
Replies: 5
Views: 436

Re: Webhelp indexterm search is slow - how to optimize?

Hello, We are not aware of any issues with the filter index feature in the WebHelp Classic output for moderate size documentation projects. Could you please try to reproduce this issue on our user-guide and check if the search is slow: https://www.oxygenxml.com/doc/versions/17.1/ug-editor Regards, I...
by ionela
Thu May 31, 2018 3:11 pm
Forum: Common Problems
Topic: How to easily change toc tab label to "Contents" ?
Replies: 1
Views: 197

Re: How to easily change toc tab label to "Contents" ?

Hello, You can modify the label from Content to Contents by customizing it in the strings-en-us.xml file. You can find the entire procedure in our user manual (the procedure applies the localize the WebHelp output interface, but it applies also if you want to customize the existing English labels): ...
by ionela
Wed May 30, 2018 2:18 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Automated copyright year changes with DITA?
Replies: 1
Views: 148

Re: Automated copyright year changes with DITA?

Hello, You can achieve this developing a customization using XSLT extension points from publishing templates. You can find mode details about this in our user manual: https://www.oxygenxml.com/doc/versions/20.0/ug-webhelp-responsive/topics/wht-task-pt-xslt-import.html The publishing templates exampl...

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