00:00:06The purpose of this video is to
show you how to publish content from
00:00:10Oxygen to the Zendesk Help center.
00:00:13So I have a sample page here in Zendesk ... and
each of the tiles is what they call a category.
00:00:21I'll click on the Troubleshooting category. Notice
that it's empty other than containing a section
00:00:27called "General". That's because I just created
it ... an empty category with an empty section.
00:00:33I mention this because it is necessary to have
the category and section already created here
00:00:38in Zendesk before trying to publish your
content to that category and section.
00:00:44In Oxygen, I have a sample DITA Map
with some topics I want to add to
00:00:49that "Troubleshooting" category in Zendesk.
To achieve this I will click the "configure
00:00:54transformation scenario" button from
the DITA Maps Manager's toolbar.
00:01:00And I need to create a new transformation,
and it's a DITA-OT Transformation type,
00:01:08and there's a transformation
called "Zendesk Help Center".
00:01:14Here I need to enter some information and
credentials for connecting to Zendesk and
00:01:19notice that I specified "Troubleshooting" for the
category and "General" for the section so that the
00:01:25content will be added to the appropriate place.
00:01:29I'll run the transformation.
00:01:32and after it processes, I'll go back
to the Zendesk Help Center page.
00:01:37and if I click on the Troubleshooting category,
00:01:40you see that the topics have
been published there.
00:01:45It's also a very simple process to update
content that's published on Zendesk.
00:01:50Back in Oxygen, I'll make a change to one of the
topics. I'll add a step number 6 to the procedure.
00:01:58and, I'll re-apply the transformation ...
and back in Zendesk, I'll refresh that topic
00:02:07and you can see that the topic has been
updated with the newly added step 6.
00:02:12As you can see, publishing content to
Zendesk from Oxygen is a very simple process.
00:02:18This concludes the video,
thank you for watching.