webhelp responsive top menu is too sensitive and disappears too easily

qualler
Posts: 13
Joined: Fri Jan 26, 2018 8:05 pm

webhelp responsive top menu is too sensitive and disappears too easily

Post by qualler » Tue Oct 20, 2020 9:10 pm

Hi,

We've gotten feedback from users that the top menu disappears too easily. We have some large doc sets and when someone has gone a few levels deep and moves their mouse a nanometer 😀 they don't like when the whole menu disappears on them. I've look in the help and other forum posts and don't see this issue anywhere. Is there some "hover" value that can be easily changed to let the menu stay on screen even if the user moves their mouse off of it?

Justin

Costin
Posts: 734
Joined: Mon Dec 05, 2011 6:04 pm

Re: webhelp responsive top menu is too sensitive and disappears too easily

Post by Costin » Wed Oct 21, 2020 12:01 pm

Hi Justin,

Thank you for the feedback!

Indeed, our current implementation of the WebHelp menu is based on the hover state of the elements.
And yes, once the boundaries of an element from the menu are exceeded, the menu closes (disappears).

I logged an improvement request in our internal improvements tracking system, so our development team will analyze alternatives to display the menu in a different fashion.

We will notify this thread if/when we will have a different implementation.

Best Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support

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