session_expired_error for the REST endpoints

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akshatTR
Posts: 7
Joined: Mon Dec 12, 2022 11:19 pm

session_expired_error for the REST endpoints

Post by akshatTR »

hello, I am getting a Session timeout error for the rest endpoints. I have verified the cookie values and they all seem to be working for loading the XML but after the load we get session_expired_error. I have attached a screenshot for the reference. Could you please help me out?
Screenshot 2023-07-10 at 12.25.31 PM (1) (1).png
Screenshot 2023-07-10 at 12.25.31 PM (1) (1).png (237.37 KiB) Viewed 493 times
cristi_talau
Posts: 496
Joined: Thu Sep 04, 2014 4:22 pm

Re: session_expired_error for the REST endpoints

Post by cristi_talau »

Hello,

From my experience, a similar behavior happens when you configure Web Author to work behind a load balancing reverse proxy that is not configured with session stickyness. You need to make sure that all the requests from a particular user hit the same Web Author server instance.

Best,
Cristian
akshatTR
Posts: 7
Joined: Mon Dec 12, 2022 11:19 pm

Re: session_expired_error for the REST endpoints

Post by akshatTR »

Hey Cristian,

Thank you so much! AWS ELB session was the issue changed it and it started working.
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