session_expired_error for the REST endpoints

[akshatTR]

hello, I am getting a Session timeout error for the rest endpoints. I have verified the cookie values and they all seem to be working for loading the XML but after the load we get session_expired_error. I have attached a screenshot for the reference. Could you please help me out?

Screenshot 2023-07-10 at 12.25.31 PM (1) (1).png

[cristi_talau]

Hello,

From my experience, a similar behavior happens when you configure Web Author to work behind a load balancing reverse proxy that is not configured with session stickyness. You need to make sure that all the requests from a particular user hit the same Web Author server instance.

Best,
Cristian

[akshatTR]

Hey Cristian,

Thank you so much! AWS ELB session was the issue changed it and it started working.