Searching Chinese contents doesn't work

catherine
Posts: 149
Joined: Fri Nov 10, 2017 8:16 am

Searching Chinese contents doesn't work

Post by catherine » Mon Feb 24, 2020 7:38 am

Hi,
I find that the searching engine for Chinese is not good.
Sometimes, I cannot search I want in the webhelp.

Even I search a topic title,no searching result is displayed.
Any configuration that I should do to make the searching engine work better for Chinese contents?

Costin
Posts: 727
Joined: Mon Dec 05, 2011 6:04 pm

Re: Searching Chinese contents doesn't work

Post by Costin » Mon Feb 24, 2020 5:00 pm

Hi Catherine,

We need you to provide an example of what you tried to search and did not return any results.
Also, it would be great if you could provide us access to a WebHelp output of yours, that reproduces the issue (you could provide the output or a link to a hosted output on our official support email: support@oxygenxml.com).

Best Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support

catherine
Posts: 149
Joined: Fri Nov 10, 2017 8:16 am

Re: Searching Chinese contents doesn't work

Post by catherine » Tue Jul 07, 2020 6:29 am

Hi, do you have plan to improve the searching function.
The searching rule for Chinese contents has a bad user experience.
No user will know the searching rule that they need to add space between a chinese word.

Or, what else we can do ourselves to solve this problem?

cosmin_andrei
Posts: 71
Joined: Mon Jun 12, 2017 10:50 am

Re: Searching Chinese contents doesn't work

Post by cosmin_andrei » Tue Jul 07, 2020 2:36 pm

Hi Catherine,

We do not have short term plans about this but I added your feedback to an opened issue and we'll update this forum thread when we implement such a feature.
Regards,
Cosmin
--
Cosmin Andrei
oXygen XML Editor and Author Support

catherine
Posts: 149
Joined: Fri Nov 10, 2017 8:16 am

Re: Searching Chinese contents doesn't work

Post by catherine » Fri Jul 10, 2020 11:41 am

Hi, Cosmin
Thanks for your reply.

Best Regards,
Catherine

cparrott
Posts: 9
Joined: Mon Oct 21, 2019 7:06 pm

Re: Searching Chinese contents doesn't work

Post by cparrott » Mon Mar 22, 2021 9:59 pm

Hi Cosmin,

It was brought to my attention that the Chinese search for the documentation I work on does not work, which is how I came to this thread. The responsive output I'm writing for is part of a software package so I can't link to it here but I can't get the Chinese search to work without adding spaces between the characters, which none of my users in China would know to do.

I'm guessing from this thread that this is just a bug and there's not a way to fix it, but I just wanted to echo my support of improving the Chinese search function. Thank you very much!

Claire

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