Searching Chinese contents doesn't work

catherine
Posts: 135
Joined: Fri Nov 10, 2017 8:16 am

Searching Chinese contents doesn't work

Post by catherine » Mon Feb 24, 2020 7:38 am

Hi,
I find that the searching engine for Chinese is not good.
Sometimes, I cannot search I want in the webhelp.

Even I search a topic title,no searching result is displayed.
Any configuration that I should do to make the searching engine work better for Chinese contents?

Costin
Posts: 695
Joined: Mon Dec 05, 2011 6:04 pm

Re: Searching Chinese contents doesn't work

Post by Costin » Mon Feb 24, 2020 5:00 pm

Hi Catherine,

We need you to provide an example of what you tried to search and did not return any results.
Also, it would be great if you could provide us access to a WebHelp output of yours, that reproduces the issue (you could provide the output or a link to a hosted output on our official support email: support@oxygenxml.com).

Best Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support

catherine
Posts: 135
Joined: Fri Nov 10, 2017 8:16 am

Re: Searching Chinese contents doesn't work

Post by catherine » Tue Jul 07, 2020 6:29 am

Hi, do you have plan to improve the searching function.
The searching rule for Chinese contents has a bad user experience.
No user will know the searching rule that they need to add space between a chinese word.

Or, what else we can do ourselves to solve this problem?

cosmin_andrei
Posts: 56
Joined: Mon Jun 12, 2017 10:50 am

Re: Searching Chinese contents doesn't work

Post by cosmin_andrei » Tue Jul 07, 2020 2:36 pm

Hi Catherine,

We do not have short term plans about this but I added your feedback to an opened issue and we'll update this forum thread when we implement such a feature.
Regards,
Cosmin
--
Cosmin Andrei
oXygen XML Editor and Author Support

catherine
Posts: 135
Joined: Fri Nov 10, 2017 8:16 am

Re: Searching Chinese contents doesn't work

Post by catherine » Fri Jul 10, 2020 11:41 am

Hi, Cosmin
Thanks for your reply.

Best Regards,
Catherine

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