searching results are not updated

catherine
Posts: 149
Joined: Fri Nov 10, 2017 8:16 am

searching results are not updated

Post by catherine » Thu Nov 12, 2020 10:45 am

Hi,
When I modify dita files and map files, and re-publish a webhelp, then upload the new webhelp folder and files to our server...
I check the new web pages, and the modified pages are took effect.
But when I search an old key words, the web pages still appear.
For example, I changed the topic title from "Edit a microsoft word file" to "Edit a word file ", and I when I search microsoft in the webhelp, the old topic still remain.

I think the searching results are not updated after I upload the whole new webhelp files to our server?

How to fix the problem?
Should I remove all the files from the server , then upload the new files? If this is the solution, it wastes time and will affect the user experience of our documentation.

Thanks and Regards,
Catherine

Costin
Posts: 728
Joined: Mon Dec 05, 2011 6:04 pm

Re: searching results are not updated

Post by Costin » Thu Nov 12, 2020 1:10 pm

Hi Catherine,

We are aware of an issue with the WebHelp search indexer that could cause this.
Unfortunately, there is no workaround that we could provide you at this time, which could be used with the current implementation of WebHelp.
However, I am happy to let you know that this issue was already fixed in our internal development stream, so, as the fix will be implemented in the next release of Oxygen XML WebHelp, this should no longer reproduce then.

Best Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support

catherine
Posts: 149
Joined: Fri Nov 10, 2017 8:16 am

Re: searching results are not updated

Post by catherine » Thu Nov 12, 2020 2:40 pm

Hi, Costin
Thanks for your help and glad to hear the news.
So, for now, we should clear all the old files, then upload new files, right?

Costin
Posts: 728
Joined: Mon Dec 05, 2011 6:04 pm

Re: searching results are not updated

Post by Costin » Fri Nov 13, 2020 12:44 pm

Hi Catherine,

It is not that the old files still exist, because they are deleted anyway between publication sessions.
It is the internet browser that caches the indexed resources, so you should clear the browser's cache but, even so, this issue will still persist to any other users that opened the WebHelp output previously as their browser caches the resources as well.

Kind Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support

catherine
Posts: 149
Joined: Fri Nov 10, 2017 8:16 am

Re: searching results are not updated

Post by catherine » Fri Nov 20, 2020 9:41 am

Thanks for your explanation. :D

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