"Submit failed" message

zuza
Posts: 21
Joined: Fri May 13, 2016 5:34 pm

"Submit failed" message

Post by zuza » Wed Jul 01, 2020 4:14 pm

Hi,

Several of our SMEs tried to submit edits to topics in WebAuthor and got a "Submit failed" message.

As far as I know, there was nothing special. SME would open a topic in WebAuthor following an Edit Online link from PDF, check it out (we are using Perforce), add comment/make changes and then try to submit and fail with the "Submit failed" message.

Any idea what could be the cause of this?

Running oXygen XML Web Author: 21.1, build 2019062003/2019061918

Thank you.

Best regards,
Ozana

cristi_talau
Posts: 247
Joined: Thu Sep 04, 2014 4:22 pm

Re: "Submit failed" message

Post by cristi_talau » Wed Jul 01, 2020 4:20 pm

Hello,

To find more information about the cause of the error you could try looking in the server logs [1].

Best,
Cristian

[1] https://www.oxygenxml.com/doc/versions/ ... -logs.html

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