Webhelp Responsive Issue for IE 11 browser

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manju
Posts: 9
Joined: Tue Dec 20, 2016 11:42 am

Webhelp Responsive Issue for IE 11 browser

Post by manju »

Hi,

In IE11 browser Webhelp Responsive gets automatically detected in "Compatibility View" and IE version changes to 7 due to this we are getting many issues for Responsive view.

The "meta" tag with "x-ua-compatible" is not set for Responsive view. Although it is present for classic view and Classic view works properly in IE11 browser.

We are using Oxygen XML Author 18.1 for generating webhelp files.
Can you please provide changes for Webhelp Responsive view so that the "meta" tag with "x-ua-compatible" gets added in all files linked in the ditamap.

Thanks & Regards,
Manju
bogdan_cercelaru
Posts: 222
Joined: Tue Jul 01, 2014 11:48 am

Re: Webhelp Responsive Issue for IE 11 browser

Post by bogdan_cercelaru »

Hello,

It should work if you edit the following template files by adding

Code: Select all

<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/>
as the first element of the <head>:
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_index.html
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_search.html
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_terms.html
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_topic.html

Regards,
Bogdan
Bogdan Cercelaru
<oXygen/> XML Editor, Schema Editor and XSLT Editor/Debugger
http://www.oxygenxml.com
manju
Posts: 9
Joined: Tue Dec 20, 2016 11:42 am

Re: Webhelp Responsive Issue for IE 11 browser

Post by manju »

Thanks for your help.
manju
Posts: 9
Joined: Tue Dec 20, 2016 11:42 am

Re: Webhelp Responsive Issue for IE 11 browser

Post by manju »

Hi,

We have added "<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/>" as first element after head tag in above mentioned template files.
But this "x-ua-compatible" meta tag is not set as first tag in WebHelp Responsive output pages.
Due to which we are still facing issues for some pages in IE11 browser.

Can you please verify it and provide us the solution.

Thanks & Regards,
Manju
bogdan_cercelaru
Posts: 222
Joined: Tue Jul 01, 2014 11:48 am

Re: Webhelp Responsive Issue for IE 11 browser

Post by bogdan_cercelaru »

Hello,

Thank you for reporting this. I've added an issue in our issue tracking system to be analyzed.

Regards,
Bogdan
Bogdan Cercelaru
<oXygen/> XML Editor, Schema Editor and XSLT Editor/Debugger
http://www.oxygenxml.com
shudson310
Posts: 156
Joined: Sat Feb 26, 2005 12:09 am
Location: USA
Contact:

Re: Webhelp Responsive Issue for IE 11 browser

Post by shudson310 »

Same issue here. IE 11 compatibility is very important for our user base.
Scott Hudson
Staff Content Engineer
Site: docs.servicenow.com
ionela
Posts: 400
Joined: Mon Dec 05, 2011 6:08 pm

Re: Webhelp Responsive Issue for IE 11 browser

Post by ionela »

Hi Scott,

Thank you for your feedback. I've added your comments and your vote for this issue.

Regards,
Ionela
Ionela Istodor
oXygen XML Editor and Author Support
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