Webhelp Responsive Issue for IE 11 browser

manju · Post by **manju** » Wed Feb 08, 2017 3:36 pm

Hi,

In IE11 browser Webhelp Responsive gets automatically detected in "Compatibility View" and IE version changes to 7 due to this we are getting many issues for Responsive view.

The "meta" tag with "x-ua-compatible" is not set for Responsive view. Although it is present for classic view and Classic view works properly in IE11 browser.

We are using Oxygen XML Author 18.1 for generating webhelp files.
Can you please provide changes for Webhelp Responsive view so that the "meta" tag with "x-ua-compatible" gets added in all files linked in the ditamap.

Thanks & Regards,
Manju

Post by **bogdan_cercelaru** » Wed Feb 08, 2017 6:04 pm

Hello,

It should work if you edit the following template files by adding

Code: Select all

<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/>

as the first element of the <head>:
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_index.html
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_search.html
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_terms.html
- ${DITA_OT_DIR}\plugins\com.oxygenxml.webhelp\templates\dita\bootstrap\wt_topic.html

Regards,
Bogdan

manju · Post by **manju** » Thu Feb 09, 2017 9:47 am

Thanks for your help.

manju · Post by **manju** » Fri Feb 24, 2017 4:44 pm

Hi,

We have added "<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/>" as first element after head tag in above mentioned template files.
But this "x-ua-compatible" meta tag is not set as first tag in WebHelp Responsive output pages.
Due to which we are still facing issues for some pages in IE11 browser.

Can you please verify it and provide us the solution.

Thanks & Regards,
Manju

Post by **bogdan_cercelaru** » Mon Feb 27, 2017 3:14 pm

Hello,

Thank you for reporting this. I've added an issue in our issue tracking system to be analyzed.

Regards,
Bogdan

Post by **shudson310** » Mon Jun 04, 2018 11:05 pm

Same issue here. IE 11 compatibility is very important for our user base.

Post by **ionela** » Tue Jun 05, 2018 2:32 pm

Hi Scott,

Thank you for your feedback. I've added your comments and your vote for this issue.

Regards,
Ionela

Webhelp Responsive Issue for IE 11 browser

Webhelp Responsive Issue for IE 11 browser

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