Search found 405 matches
- by ionela
- Mon Jan 27, 2020 1:28 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Adding a Home link or icon to the search results page
- Replies: 8
- Views: 3241
Re: Adding a Home link or icon to the search results page
Hi Christina, In the current oXygen XML WebHelp implementation, in the search page if you click on the Publication title you are redirected to the publication home page. You can check as an example our user manual: Search Results The Search page layout is described here: Search Page layout Is this t...
- by ionela
- Mon Jan 27, 2020 1:11 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Navtitle within Topicgroup Adds Anchor in Webhelp Output
- Replies: 2
- Views: 946
Re: Navtitle within Topicgroup Adds Anchor in Webhelp Output
Hi, Thank you for your feedback. In the current implementation of the oXygen XML WebHelp this is the intended behavior and unfortunately, it cannot be changed (when the topichead is selected the first child is opened). I have added your feedback as an improvement request to our issue tracking tool t...
- by ionela
- Wed Jan 15, 2020 12:51 pm
- Forum: Common Problems
- Topic: Webhelp refresh
- Replies: 4
- Views: 2027
Re: Webhelp refresh
Hi, Could you please provide us more details about the context of this problem? Does this problem occurred after an upgrade of the oXygen XML WebHelp plugin to a new version? Or the problem occurred between two deployments with your customization and the same version of the WebHelp plugin? Also, cou...
- by ionela
- Wed Jan 15, 2020 10:46 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: generating Task text 'short description'
- Replies: 1
- Views: 784
Re: generating Task text 'short description'
Hi,
To generate headings for sections within task topics you need to set the 'args.gen.task.lbl' parameter to 'YES' in the WebHelp Responsive transformation scenario (edit the scenario and set the parameter to YES as you cannot modify a built-in scenario).
I hope this helps.
Regards,
Ionela
To generate headings for sections within task topics you need to set the 'args.gen.task.lbl' parameter to 'YES' in the WebHelp Responsive transformation scenario (edit the scenario and set the parameter to YES as you cannot modify a built-in scenario).
I hope this helps.
Regards,
Ionela
- by ionela
- Tue Dec 24, 2019 12:21 pm
- Forum: Common Problems
- Topic: Searching result page doesn't display
- Replies: 10
- Views: 3850
Re: Searching result page doesn't display
Hi,
Unfortunately, we could not reproduce this issue neither with v21.0 or with v21.1. The user manual for both versions of oXygen XML (generated with v21.0 and v21.1 are stored on the same server), so the internet connection delay should be the same for both versions.
Regards,
Ionela
Unfortunately, we could not reproduce this issue neither with v21.0 or with v21.1. The user manual for both versions of oXygen XML (generated with v21.0 and v21.1 are stored on the same server), so the internet connection delay should be the same for both versions.
Regards,
Ionela
- by ionela
- Tue Dec 24, 2019 11:53 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Customize Publishing Templates for WebHelp Responsive
- Replies: 9
- Views: 3266
Re: Customize Publishing Templates for WebHelp Responsive
Hi, Thank you for your feedback. We are not aware of such a problem and I have just tested now this scenario with version 21.1 and the ' webhelp.fragment.after.body ' parameter was correctly set. Could you please provide us an example of a parameter you try to set? There are some parameters which ca...
- by ionela
- Thu Dec 19, 2019 4:27 pm
- Forum: Other Issues
- Topic: Help me understand webhelp responsive search
- Replies: 3
- Views: 1809
Re: Help me understand webhelp responsive search
Hi,
Thank you for your feedback.
I just wanted to mention that we do not recommend to modify the built-in files as this might to several problem when you update your oXygen XML/WebHelp installation.
Regards,
Ionela
Thank you for your feedback.
I just wanted to mention that we do not recommend to modify the built-in files as this might to several problem when you update your oXygen XML/WebHelp installation.
Regards,
Ionela
- by ionela
- Thu Dec 19, 2019 3:41 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Javascript in Webhelp responsive output
- Replies: 6
- Views: 1893
Re: Javascript in Webhelp responsive output
Hi Syed,
Could you please provide us a snippet of the HTML fragment you've used and we'll try to figure out a possible cause of this problem.
If the snippet contains sensitive information, you can send it by email to support AT oxygenxml DOT com.
Regards,
Ionela
Could you please provide us a snippet of the HTML fragment you've used and we'll try to figure out a possible cause of this problem.
If the snippet contains sensitive information, you can send it by email to support AT oxygenxml DOT com.
Regards,
Ionela
- by ionela
- Thu Dec 19, 2019 3:29 pm
- Forum: Common Problems
- Topic: Problems with Oxygen WebHelp 21.1 (DITA-OT) plug-in
- Replies: 1
- Views: 929
Re: Problems with Oxygen WebHelp 21.1 (DITA-OT) plug-in
Hi Jim, We have already replied by email regarding this issue. Just to update the thread, please find the response below. The Publishing Template mechanism from Oxygen WebHelp offers you the possibility to include a JavaScript AMD module in the output HTML files. The procedure is described in our Us...
- by ionela
- Wed Dec 18, 2019 12:42 pm
- Forum: Common Problems
- Topic: Searching result page doesn't display
- Replies: 10
- Views: 3850
Re: Searching result page doesn't display
Hi, Thank you for your feedback. We are not aware of such an issue using version 21.1 of oXygen XML and we could not reproduce it using on user manual. Could you please let us know the search content you've used (the strings you have tried to search) in our user manual)? This way we'll reproduce the...
- by ionela
- Tue Dec 17, 2019 11:39 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Advice on translations
- Replies: 3
- Views: 1106
Re: Advice on translations
Hi,
Thank you for your feedback. I have added it to our tracking tool to be further analyzed by our development team.
Regards,
Ionela
Thank you for your feedback. I have added it to our tracking tool to be further analyzed by our development team.
Regards,
Ionela
- by ionela
- Mon Dec 16, 2019 12:05 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Webhelp Responsive Search looking for files outside of Webhelp output
- Replies: 3
- Views: 1377
Re: Webhelp Responsive Search looking for files outside of Webhelp output
Hi,
Yes, it is better to have each WebHelp output stored in its own directory (different directories for each output).
Regards,
Ionela
Yes, it is better to have each WebHelp output stored in its own directory (different directories for each output).
Regards,
Ionela
- by ionela
- Thu Nov 28, 2019 12:29 pm
- Forum: Common Problems
- Topic: WebHelp Search broken in latest v21.1 update
- Replies: 10
- Views: 3631
Re: WebHelp Search broken in latest v21.1 update
Hi, Thank you for sending us the samples. As specified by email, we've investigated and it seems that your output is generated using an old version of WebHelp plugin (build number 2019052017) that leads to this issues. Please make sure that you are using the latest version of WebHelp plugin and that...
- by ionela
- Wed Nov 27, 2019 11:59 am
- Forum: Common Problems
- Topic: WebHelp Search broken in latest v21.1 update
- Replies: 10
- Views: 3631
Re: WebHelp Search broken in latest v21.1 update
Hi, Unfortunately, we could not reproduce this issue on our side as we haven't get any follow up by email to this thread with the output. To investigate this issue on our side, could you please send us your output folder by email ( support AT oxygenxml DOT com ) or using our technical support form: ...
- by ionela
- Tue Nov 26, 2019 3:49 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Customize related-links section
- Replies: 2
- Views: 1252
Re: Customize related-links section
Hi, In case the related links are specified within the DITA topics, to customize the display of <related links> section in the WebHelp Responsive section, you can use a structure like this in your source files: <related-links>/ <linklist>/ <title> : <related-links> <linklist> <title>Custom Title</ti...
- by ionela
- Tue Nov 05, 2019 11:19 am
- Forum: Other Issues
- Topic: Oxygen Author license
- Replies: 1
- Views: 887
Re: Oxygen Author license
Hi Syed,
To check this could you please write an email to our support email address support AT oxygenxml DOT com indicating the license key(s) you currently use.
Regards,
Ionela
To check this could you please write an email to our support email address support AT oxygenxml DOT com indicating the license key(s) you currently use.
Regards,
Ionela
- by ionela
- Thu Oct 17, 2019 12:57 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Feedback functionality does not work with mobile devices
- Replies: 3
- Views: 1183
Re: Feedback functionality does not work with mobile devices
Hi, Unfortunately, we do not have an estimation of the official release date for the new FeedBack system. Most likely, in one month will release a demo version of it. Please note that the new Oxygen Feedback system is a new SAS platform, not an improved version of the WebHelp Responsive with feedbac...
- by ionela
- Thu Oct 17, 2019 11:07 am
- Forum: XSLT and FOP
- Topic: Transformation Output File Paths are platform-specific
- Replies: 4
- Views: 2581
Re: Transformation Output File Paths are platform-specific
Hi Carolyn,
Thank you for your feedback.
I confirm this path issue is a bug in the current WebHelp implementation. The problem is already logged to our issue tracking tool in order to be analyzed by our development team. I have added your comments to it.
Regards,
Ionela
Thank you for your feedback.
I confirm this path issue is a bug in the current WebHelp implementation. The problem is already logged to our issue tracking tool in order to be analyzed by our development team. I have added your comments to it.
Regards,
Ionela
- by ionela
- Mon Oct 14, 2019 5:15 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Feedback functionality does not work with mobile devices
- Replies: 3
- Views: 1183
Re: Feedback functionality does not work with mobile devices
Hi, Thank you for your feedback. We were able to reproduce this problem on our side and I have logged it to our tracking tool in order to be further investigated by our development team. We are currently working on a new Oxygen FeedBack system that have been deployed on our user guide: Oxygen XML We...
- by ionela
- Wed Oct 02, 2019 12:09 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: How to delete the colon after Optional tag
- Replies: 1
- Views: 1051
Re: How to delete the colon after Optional tag
Hi, Unfortunately, there is no easy out of the box way to remove the colon after the "Optional" tag. You can achieve this by developing a customization using XSLT extension points (this requires XSLT knowledge): How to Use XSLT Extension Points from a Publishing Template You can try to add...
- by ionela
- Tue Sep 24, 2019 12:51 pm
- Forum: Feature Request
- Topic: Need topicmeta elements to work in WebHelp Responsive output
- Replies: 1
- Views: 1195
Re: Need topicmeta elements to work in WebHelp Responsive output
Hi,
When you use the <navtitle> element within the DITA Map make sure you set also the locktitle attribute to "yes".
For more details you can check the navtitle and locktitle specification DITA map attributes
Regards,
Ionela
When you use the <navtitle> element within the DITA Map make sure you set also the locktitle attribute to "yes".
For more details you can check the navtitle and locktitle specification DITA map attributes
Regards,
Ionela
- by ionela
- Mon Sep 23, 2019 11:17 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Webhelp Responsive 21.1 - Apply custom sort for Index Terms
- Replies: 1
- Views: 947
Re: Webhelp Responsive 21.1 - Apply custom sort for Index Terms
Hi Arron, Unfortunately, there isn't an out of the box implementation for the use-case you have indicated. You could try to achieve this by developing a XSLT customization using XSLT extension points (note that this requires XSLT knowledge). For instance, you can try to use com.oxygenxml.webhelp.xsl...
- by ionela
- Wed Sep 18, 2019 9:04 pm
- Forum: Common Problems
- Topic: WebHelp Search broken in latest v21.1 update
- Replies: 10
- Views: 3631
Re: WebHelp Search broken in latest v21.1 update
Hi, Yes, please send us the output folder to further investigate this issue, You can sent it by email to support AT oxygenxml DOT com or using our technical support form: https://www.oxygenxml.com/techSupport.html To avoid sending us any confidential content, you can run the transformation on our sa...
- by ionela
- Mon Sep 16, 2019 3:58 pm
- Forum: Common Problems
- Topic: WebHelp Search broken in latest v21.1 update
- Replies: 10
- Views: 3631
Re: WebHelp Search broken in latest v21.1 update
Hi, Thank you for your feedback. We are not aware of such an issue using the latest maintenance build of oXygen XML ( 2019090904 ) and unfortunately, we could not reproduce it on our side. This problem might be caused if you mix resources from different transformation scenarios. If you are willing t...
- by ionela
- Mon Sep 16, 2019 3:27 pm
- Forum: Common Problems
- Topic: Dynamically discard registered trademark symbol
- Replies: 5
- Views: 2220
Re: Dynamically discard registered trademark symbol
Hi,
Could you please specify what kind of framework do you use as source file (DITA)? Also, what type of output do you try to obtain(WebHelp Responsive, PDF, etc) and which transformation do you run in oXygen XML?
Regards,
Ionela
Could you please specify what kind of framework do you use as source file (DITA)? Also, what type of output do you try to obtain(WebHelp Responsive, PDF, etc) and which transformation do you run in oXygen XML?
Regards,
Ionela
- by ionela
- Thu Sep 12, 2019 12:50 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Responsive WebHelp with external HTML files
- Replies: 2
- Views: 1092
Re: Responsive WebHelp with external HTML files
Hi Carolyn, Thank you for your feedback. In the WebHelp Responsive output the external HTMLs are not considered part of the documentation, so no further processing is done for this files (there is no header, footer, etc.). I have added an improvement request to our issue tracking tool to analyze the...
- by ionela
- Thu Sep 12, 2019 11:22 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Topicref with external target doesn't open in new browser tab
- Replies: 5
- Views: 2050
Re: Topicref with external target doesn't open in new browser tab
Hi,
Thank you for all these details.
We've managed to reproduce the problem on our side and I have logged it to our issue tracking tool. This will be further analyzed by our development team.
We'll update the thread when the bugfix becomes available.
Regards,
Ionela
Thank you for all these details.
We've managed to reproduce the problem on our side and I have logged it to our issue tracking tool. This will be further analyzed by our development team.
We'll update the thread when the bugfix becomes available.
Regards,
Ionela
- by ionela
- Tue Sep 10, 2019 12:06 pm
- Forum: Other Issues
- Topic: Topic not well linked - WebHelp Responsive
- Replies: 1
- Views: 1028
Re: Topic not well linked - WebHelp Responsive
Hi,
One possible cause for this problem would be if you have resources located outside of the main DITA map folder. You can find more details about this in our user manual: References Outside the Main DITA Map Folder
Regards,
Ionela
One possible cause for this problem would be if you have resources located outside of the main DITA map folder. You can find more details about this in our user manual: References Outside the Main DITA Map Folder
Regards,
Ionela
- by ionela
- Tue Sep 10, 2019 11:06 am
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Change Search Scop
- Replies: 10
- Views: 5063
Re: Change Search Scop
Hi,
I'm sorry, but the issue is still not resolved.
The oXygen XML website is using a different search engine.
Unfortunately, for the WebHelp Responsive output we do not have a procedure that we can offer as a workaround to replace the search engine functionality.
Regards,
Ionela
I'm sorry, but the issue is still not resolved.
The oXygen XML website is using a different search engine.
Unfortunately, for the WebHelp Responsive output we do not have a procedure that we can offer as a workaround to replace the search engine functionality.
Regards,
Ionela
- by ionela
- Wed Sep 04, 2019 12:16 pm
- Forum: DITA (Editing and Publishing DITA Content)
- Topic: Move the search bar to the menu ?
- Replies: 5
- Views: 3002
Re: Move the search bar to the menu ?
Hi,
Unfortunately, in this case as you need to modify the structure of the generated HTML files there is no other way to do accomplish this (it is the easiest way for the time being). We are working on improving this procedure in a future version of oXygen XML.
Regards,
Ionela
Unfortunately, in this case as you need to modify the structure of the generated HTML files there is no other way to do accomplish this (it is the easiest way for the time being). We are working on improving this procedure in a future version of oXygen XML.
Regards,
Ionela
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