I sent a short form of the document that has the issue to support and referenced this post.

Regards,
Margaret

When converting an MS Word document to DITA using the Batch Documents Converter -> Word to DITA tool (version 3.1.0), not all hyperlinks are created. All of the links (href) should point to a specific DITA file, not within he same file of href. Some href calls are correct and point to the dita file ...