Oxygen Author Version 28.0 freezes while saving files

[vidhyag]

Had recently upgraded the Oxygen Author application to version 28.0, build 2025122408. Encountering a strange issue while working on existing project files. While saving .dita files or opening a bookmap ditamap, the application seems to freeze for more than three minutes. This happens when saving a single file as well as all files. Had not seen this issue with earlier versions of Oxygen Author. Can you suggest me a fix for this issue?

[Radu]

Hi,

You are working with DITA XML topics and maps from the local disk, correct?

Can you contact us directly via email (support@oxygenxml.com)? Maybe you can enable full debug logging in the application following the steps below and share with us the created log files:

One can create a "logback.xml" file in the Oxygen installation folder with the content specified here:
https://www.oxygenxml.com/doc/versions/ ... -form.html
Then open Oxygen, reproduce the delays, close Oxygen and on your desktop there should be an "oxygenLog" folder which you can zip and email to us.

Regards,
Radu

[vidhyag]

Hi Radu,
Thanks for reply. Yes sure i can share the log, but you can easily reproduce the error at your end when you have XPR file with multiple ditamaps and dita files. When you open a ditamap or save a ditamap or even when you switch to open a deliverable XML you can encounter this issue. I am not sure how i can share the log for this scenario. Note that we cannot share the contents as its confidential.

[Radu]

Hi,
I see one of your colleagues contacted us via email, we will continue this conversation via email.
Regards,
Radu