Invalid encoding for signature

[28raushan]

I installed oxygen xml editor in my windows 11 64 bit.
I have copied and pasted the trial license key as it is as I got it through mail.
I get the following output:
Invalid license format: Signature problem:Invalid encoding for signature.
Please paste all the 9 lines of text received in the registration email.

The license key consists of the following nine lines of information:
Registration_Name
Company
Category
Component
Version
Number_of_Licenses
Date
Maintenance or Trial
SGN

. I tried many things but the signature problem is something I cannot understand how to encode the signature or whatever is the problem. I am unable to get the problem as well as the fix.

I am attaching the screenshot of the same.

Screenshot (301).png

[cosmin_andrei]

Hello,

I`ve already replied and we`ll continue this thread over email.

[Konrad10]

"I set up the XML Oxygen editor on my Windows 11 64-bit computer. I took the trial license key from the email and put it in just as it came. The message I got was this: Invalid license format: Signature issue: Invalid signature encoding. I put in all 9 lines of text from the sign-up email."

I tried a lot of stuff, but the main issue is that I don't know how to work with the signature or what the problem is. I can't fix or sort out the trouble.

[cosmin_andrei]

Hello,
Please contact us regarding this issue by sending an email to sales[at]oxygenxml[dot]com.