Contents of File Deleted After Commenting/Making Edits

Having trouble accessing the Oxygen Content Fusion platform or installing the server solution? Got a bug to report? Post it all here.
dreifsnider
Posts: 123
Joined: Thu Aug 30, 2018 10:06 pm

Contents of File Deleted After Commenting/Making Edits

Post by dreifsnider »

Hi Oxygen team,

We've notice an issue where sometimes, for whatever reason, Content Fusion deletes the contents of a file, causing the file to become corrupted and no longer viewable in Content Fusion. This seems to happen after a comment/edit was made to the file.

We first noticed this issue when using the APPROVAL plugin available here: https://github.com/oxygenxml/web-author ... -approvals

However, we're not sure if this issue is being caused by the APPROVAL plugin.

In the concatenated APPROVAL view, some topics would display as "Premature end of file", which makes sense because the file is completely empty, for example:
image.png
image.png (591.39 KiB) Viewed 1471 times
We have yet to be able to consistently reproduce this issue, so unfortunately, we're not exactly sure what's causing it.

We are running Content Fusion 6.1 Build ID 2024031214

Has this issue been reported before?

Thank you!

Daniel
cosminef
Site Admin
Posts: 126
Joined: Wed Aug 30, 2023 2:33 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by cosminef »

Hello,
Has this issue been reported before?
We checked, and we haven't found this issue reported by other users.

We also tried to reproduce the reported error, but we were not successful. In this case, could you please provide us with detailed, step-by-step instructions on how to reproduce the error?

Thank you in advance.

Best,
Cosmin
Cosmin Eftenie
www.oxygenxml.com
dreifsnider
Posts: 123
Joined: Thu Aug 30, 2018 10:06 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by dreifsnider »

Hi Cosmin,

Thank you for your reply!

Unfortunately, we aren't able to reproduce this issue either; it seems to happen very intermittently.

Here are the following commonalities I've found:
  • This only seems to happens when the editReferencesInPlace option is enabled through the APPROVAL plugin
  • We are using Chrome
We've also seen evidence of this happening on an older version of Content Fusion 5.0, build ID 2023022015, so we're fairly certain this isn't specific to a version of Content Fusion.

Is it possible for us to retrieve a history of the corrupted files, kind of like a commit log? I'm wondering the changes that the users made to the files somehow caused the contents of the file to be deleted.

Thanks again!

Daniel
Last edited by dreifsnider on Tue May 14, 2024 6:58 pm, edited 1 time in total.
cosminef
Site Admin
Posts: 126
Joined: Wed Aug 30, 2023 2:33 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by cosminef »

Hello,

We managed to discover the cases when the error reported by you occurs.
We are planning to fix the registered issue (WA-7383) in the near future, and as a recommendation, we suggest that until this fix is implemented (if possible), you avoid editing maps with expanded topics (this being a BETA feature).
When we have a solution in this regard, we can notify you here, on the forum, or via email.

Best,
Cosmin
Cosmin Eftenie
www.oxygenxml.com
dreifsnider
Posts: 123
Joined: Thu Aug 30, 2018 10:06 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by dreifsnider »

Hi Cosmin,

Thank you very much for the reply! I'm relived you were able to reproduce this issue, and I look forward to this issue being fixed.

Thanks again!

Daniel
dreifsnider
Posts: 123
Joined: Thu Aug 30, 2018 10:06 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by dreifsnider »

Hi Cosmin,

I'd like to check if there's been any updates or progress made on resolving this issue?

Our Content Fusion and Web Author users heavily rely on this feature and would like to continue using it as soon as possible.

Thank you!

Daniel
cosminef
Site Admin
Posts: 126
Joined: Wed Aug 30, 2023 2:33 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by cosminef »

Hello,

This issue has been fixed and will be available in the next release. As an estimated timeframe, it should be next month, but unexpected issues may arise, so we prefer to notify you when you can benefit from this fix.
Thank you for your understanding.

Best,
Cosmin
Cosmin Eftenie
www.oxygenxml.com
dreifsnider
Posts: 123
Joined: Thu Aug 30, 2018 10:06 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by dreifsnider »

Thank you for the update Cosmin!

We understand that you cannot provide a definite time when the next release will be available.

Will there also be a new version of Web Author as well?

Thanks again,

Daniel
cosminef
Site Admin
Posts: 126
Joined: Wed Aug 30, 2023 2:33 pm

Re: Contents of File Deleted After Commenting/Making Edits

Post by cosminef »

Hello,

Are you inquiring about the APPROVAL feature of Web Author?
Please note that this plugin is specifically developed for use with Content Fusion.

Best,
Cosmin
Cosmin Eftenie
www.oxygenxml.com
Post Reply