Oxygen Author 23.1 Will not open - Stuck in a loop, uninstall\reinstall does not fix

[pnoreault]

We have unique situation where we are restructuring our local GIT repositories. We are also using XPR files. We had an author close Oxygen Author with a project open and a repo that she then deleted from her hard drive. When she opens Oxygen, she gets the looks like your program crashed, do you want to open files that were open previously. She selects No. New error message appears that says "The selected repository was not found" She clicks OK. Then you get the message, "Do you want to clear your history" and the "Are you sure" and clicks Yes. From there, we go back to the cannot file the selected repository error and are in a vicious loop. We have uninstalled Oxygen and reinstalled. It remembers all the settings. We have unhidden the AppData folder and there's no Oxygen settings in that folder, even when Oxygen is installed. Again, all hidden files and folders are set to show. The author can't remember where the XPJ was located, as we tried to redo the previous structure.

We can't seem to work around this issue and the author cannot complete any work without the Authoring tool. What is the workaround here?

[alex_jitianu]

Hi,

I'm sorry for the inconvenience. Until we release a fix for this situation, you can escape the loop by following this procedure:
- close Oxygen
- open in Notepad++ or similar the preferences file: C:\Users\{user.name}\AppData\Roaming\com.oxygenxml.author\oxyAuthorOptionsSa23.1.xml
- make a backup copy of the file
- search for 2 entries like the ones below. Please make sure to delete the entire entry so that you don't make the XML invalid.

Code: Select all

     <entry>
            <String>PLUGIN_CUSTOM_OPTIONS.com.oxygenxml.git.repository.locations</String>
            .....
        </entry>

        <entry>
            <String>PLUGIN_CUSTOM_OPTIONS.com.oxygenxml.git.selected.repository</String>
            .....
        </entry>

- start Oxygen again.

I have added an issue to treat this situation.

Best regards,
Alex