oxygen starts up extremely slow (was perfectly OK earlier)

Post by **nzsuzsa** » Sun Sep 24, 2006 8:54 pm

Hi,

I'm experiencing a very strange problem: I installed oxygen beginning Aug 2006 and it had been working fine until last Thursday or so. Since then it takes 2-3 minutes to start even if it does not have to open xml or other files as part of the launch. Windows Task Manager also shows a 100% CPU usage but it is not really informative why...

I haven't been fiddling with any java or oxygen installation/configuration.

I use Windows XP. I bought oxygen 7.2 bundled in Docbench by RenderX and the way I have been starting up oxygen is with a shortcut to the oxygen.bat file on my Desktop from the folder where the REnderX/oxygen installation put it (C:\oXygen\). As I say above, I haven't experienced any problems with this setup until recently.

Could you help me - what files should I check?

Thanks for your help in advance!

Zsuzsa

Post by **sorin_ristache** » Mon Sep 25, 2006 10:51 am

Hello,

Save your user options with Options -> Export Options and your scenarios with Options -> Export Transformation Scenarios, reset them with Options -> Reset Options and restart <oXygen/>. Does that solve the problem ? If yes then the problem is an option which you changed.

Regards,
Sorin

Post by **nzsuzsa** » Mon Sep 25, 2006 1:26 pm

Hi, Sorin,

thanks for the prompt response and the tip.

Unfortunately the tip didn't work, <oXygen/> still starts up slow. However, I noticed in another java xml editor, XML Mind, that the dialog to open a new file is very-very slow. I'm sorry that I'm sometimes unfaithful to <oXygen/> and use other editors

but perhaps it could help locating the problem. I now suspect there is some java problem here but I don't have any clue where to look.

As I said, I didn't change java settings. I'm still using 1.4.2_08.

Any more suggestions what I could check?

Thanks!

Zsuzsa

Post by **sorin_ristache** » Mon Sep 25, 2006 2:24 pm

Hello,

Try the Windows instal kit which includes a Java virtual machine. If the startup is still slow please contact us in order to tell you how to enable logging to get more details about the problem.

Regards,
Sorin

Post by **nzsuzsa** » Mon Sep 25, 2006 4:24 pm

Hi, Sorin,

sorry, I'm really a newbie... And I'm a technical writer trained to ask questions about the minutiae

- Should I first manually uninstall the <oXygen/> version I got with the RenderX bundle? Especially since it is directly under C:\ now, not under Program Files, I fear that the new installation won't find the old one automatically.

- Do I need to back up my current environment variables (JAVAHOME) and stuff before running the exe file? There are some applications for which I must have this particular java version (1.4.2_08) because they don't work with later versions (yet) so I might to do some environment variable hacking to be able to use both java versions.

Thanks!

Zsuzsa

Post by **sorin_ristache** » Mon Sep 25, 2006 4:42 pm

In that case do not uninstall and install other <oXygen/> kit. Keep the <oXygen/> + RenderX bundle and do the following: download a Java Runtime Environment (JRE) 5.0 and install it on your computer, edit the file C:\Program Files\Oxygen XML Editor 7.2\oxygen7.2.ini (where C:\Program Files\Oxygen XML Editor 7.2\ is the folder where you have the <oXygen/> + RenderX bundle installed), add the following line in the section [Java Runtime Environment] of this file:

Code: Select all

JRE Path = C:\Program Files\Java\jre1.5.0_08

where C:\Program Files\Java\jre1.5.0_08 is the install folder of the JRE 5.0. After that start <oXygen/> again and look in Help -> About -> System properties -> java.vm.version. Is the Java version 1.5.0_08 ? Is the startup slow again ?

Regards,
Sorin

Post by **nzsuzsa** » Mon Sep 25, 2006 10:22 pm

Hi,

I installed JRE 5.0. I couldn't modify the .ini file because my installation doesn't have any...
<oXygen> was installed to the C:\oxygen folder and there is an oxygen.bat file in that folder, I can start <oXygen> with that bat file.

Howerver, when I restarted <oXygen> and checked the System Properties, the JRE 5.0 was picked up everywhere so apparently I don't have to modify anything manually.

But the launch is still extremely slow.

I really don't know what is going on. The splash screen comes up, the progress bar gets stuck at 2% (Loading application...). When it moves to the next step, it speeds up and the application window comes up very fast. But something seems to be happening at 2%.

I'm considering reinstalling the whole RenderX/<oXygen> bundle.

Thanks for your help anyway!

Zsuzsa

Post by **sorin_ristache** » Tue Sep 26, 2006 10:49 am

Hello,

I sent an email with a file to enable logging. Please send us the log file created by <oXygen/>.

Regards,
Sorin

Post by **nzsuzsa** » Tue Sep 26, 2006 10:59 pm

Hi,

I found out what the problem was: Nokia PC Suite that I use to synchronize my phone with Outlook. Unbelievable. I uninstalled Nokia PC Suite and <oXygen> works fine again. I still don't know why Nokia PC Suite went amok on my computer (it has been working ok on the computer for months), but that's another story.

Thanks a lot for the ideas and the help, it might have not provided the fix for this problem but they put me on the right track.

Zsuzsa