Configuring Enterprise Server Address

krobinett
Posts: 3
Joined: Fri Jul 16, 2021 7:08 pm

Configuring Enterprise Server Address

Post by krobinett » Fri Jul 16, 2021 9:27 pm

I am trying to manually configure Oxygen XML Editor to connect the enterprise server using these steps: https://www.oxygenxml.com/doc/versions/ ... erver.html

After I click Connect and log in, I see this screen:
2021-07-16_14-20-02.png
2021-07-16_14-20-02.png (31.92 KiB) Viewed 350 times
There is nowhere to click Authorize, so I can't complete the configuration.

My coworker had no trouble with this task, so I don't think it is a problem with the server.

mihaela
Posts: 267
Joined: Wed May 20, 2009 2:40 pm

Re: Configuring Enterprise Server Address

Post by mihaela » Mon Jul 19, 2021 12:00 pm

Hi,

Can you please tell us what browser do you use? After you click "Connect" the browser is automatically opened or you have to manually switch to the browser? Do you have multiple Content Fusion tabs opened?

Best Regards,
Mihaela
Mihaela Calotescu
http://www.oxygenxml.com

krobinett
Posts: 3
Joined: Fri Jul 16, 2021 7:08 pm

Re: Configuring Enterprise Server Address

Post by krobinett » Tue Jul 20, 2021 9:24 pm

I am able to click "Authorize" now, and I've successfully connected.

Thanks for your help.

mihaela
Posts: 267
Joined: Wed May 20, 2009 2:40 pm

Re: Configuring Enterprise Server Address

Post by mihaela » Wed Jul 21, 2021 9:56 am

Hi,

We are glad that you can connect the editor with the server now.
If you want, please share what was the issue and how you solve it, it can be helpful if someone else encounter the same problem.

Thank you!
Mihaela
Mihaela Calotescu
http://www.oxygenxml.com

krobinett
Posts: 3
Joined: Fri Jul 16, 2021 7:08 pm

Re: Configuring Enterprise Server Address

Post by krobinett » Wed Jul 21, 2021 10:45 pm

I'm not totally sure what the issue was but I'll do my best to describe it:

For the address of my enterprise server (step 2 of https://www.oxygenxml.com/doc/versions/ ... erver.html), I entered the IP address provided by my system administrator.

When I clicked Connect, the "My review tasks" page opened, and there was no Authorize button.

I was able to fix the issue by going into the address bar and replacing the IP address with my organization's Content Fusion domain (ending in .com), leaving all of the text that came after.
(I replaced http://<IP Address>/<long string of text> with http://<our Content Fusion site>.com/<long string of text>)

This caused the page with the Authorize button to appear so I could proceed.

It's likely that I should have entered the .com address as the enterprise server address from the beginning, but hopefully this will help someone who has a similar issue.

mihaela
Posts: 267
Joined: Wed May 20, 2009 2:40 pm

Re: Configuring Enterprise Server Address

Post by mihaela » Thu Jul 22, 2021 11:26 am

Hi,

Thank you for sharing the problem you encountered. Indeed, it is recommended to use the domain.
Please let us know if you encounter any other problem.

Best Regards,
Mihaela
Mihaela Calotescu
http://www.oxygenxml.com

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