Deleting an old license for Oxygen 17, to upgrade to 22

<oXygen/> general issues.
wmaclean
Posts: 41
Joined: Sat Jan 04, 2020 1:17 am

Deleting an old license for Oxygen 17, to upgrade to 22

Post by wmaclean » Fri Nov 06, 2020 10:36 pm

Hello,
We have an employee who just transferred to our team from another. The other team was using Oxygen 17, but we are using Oxygen 22. We already have her on our license.

We've uninstalled Oxygen 17 and are trying to install 22, but it keeps picking up the old license key:
image.png
image.png (54.27 KiB) Viewed 315 times
How can we remove the old license key to use the new one?

Thanks,
Will

cosmin_andrei
Posts: 71
Joined: Mon Jun 12, 2017 10:50 am

Re: Deleting an old license for Oxygen 17, to upgrade to 22

Post by cosmin_andrei » Fri Nov 06, 2020 10:54 pm

Hello,

Thank you for contacting us1

For licensing issues please send us an email on our sales email address: sales[at]oxygenxm[dot]com.
Regards,
Cosmin
--
Cosmin Andrei
oXygen XML Editor and Author Support

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