Webhelp Responsive Search String length

axhxu
Posts: 34
Joined: Thu Aug 27, 2015 9:28 pm

Webhelp Responsive Search String length

Post by axhxu » Thu Jun 11, 2020 9:50 pm

Hi,
Just wondering if there is a way to increase the search string length.

We have some strings that are over 25 characters and if the user types the full string it is not found. However wierdly if the user copies and pastes the string then it is found.

example string - HorizonSchedulerThresholdHealthCheck

Any help would be appreciated.

Costin
Posts: 695
Joined: Mon Dec 05, 2011 6:04 pm

Re: Webhelp Responsive Search String length

Post by Costin » Fri Jun 12, 2020 12:09 pm

Hello,

We are not aware of such issues and we could not reproduce it.
The only thing we could think about is that you should make sure that the input method you are using is English (or a variation of English).
That's because using a keyboard input layout in a different language could use some special characters that could break the search.

Also, if you still won't manage to find the cause, you could send us a sample that reproduces this behavior.

Best Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support

Post Reply