WebHelp Search broken in latest v21.1 update

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Carl
Posts: 53
Joined: Fri Oct 19, 2018 2:19 am

WebHelp Search broken in latest v21.1 update

Post by Carl » Fri Sep 13, 2019 9:40 pm

A few days ago, my OxygenXML Author notified me there was an update. So I installed the update and continued working. Everything seemed normal. Today, I did another WebHelp compile using the WebHelp Responsive transformation that I've been using all along. The compile completed normally and the WebHelp displayed in my browser. However, when I tried to do a search (for anything), it would hang. The web page showed a few random background graphics, and this white bar "progress indicator" moved left to right continually. It never resolved, nor did it time out or give any error.

Fortunately, I backed up my Oxygen folder before installing the update. So I rolled back, compiled the WebHelp again, and the search worked normally.

Thus, I think the latest Oxygen update is buggy. The problematic updated version is: XML Author 21.1, build 2019090904. My previous version that does not have the problem is build 2019071807. I am running Ubuntu 18.04.3 LTS.

ionela
Posts: 293
Joined: Mon Dec 05, 2011 6:08 pm

Re: WebHelp Search broken in latest v21.1 update

Post by ionela » Mon Sep 16, 2019 3:58 pm

Hi,

Thank you for your feedback.
We are not aware of such an issue using the latest maintenance build of oXygen XML (2019090904) and unfortunately, we could not reproduce it on our side.
This problem might be caused if you mix resources from different transformation scenarios.
If you are willing to help us investigate the problem, could you please try to run the WebHelp Responsive transformation scenario in a clean new output folder and check if the problem persists?
Or you can try to edit the WebHelp Responsive transformation scenario and set clean.output parameter to "yes" (make sure you create a backup of the output folder before setting this parameter just to be safe in case you might need some of the previous resources).

Regards,
Ionela
Ionela Istodor
oXygen XML Editor and Author Support

Carl
Posts: 53
Joined: Fri Oct 19, 2018 2:19 am

Re: WebHelp Search broken in latest v21.1 update

Post by Carl » Mon Sep 16, 2019 8:38 pm

Hi. I already had clean.output = yes. And I renamed the output folder, allowing Oxygen to create a new WebHelp output folder. Neither worked: when I switched back to build 2019090904, the resulting WebHelp will not search.

Will it help if I send you a copy of my faulty WebHelp?

ionela
Posts: 293
Joined: Mon Dec 05, 2011 6:08 pm

Re: WebHelp Search broken in latest v21.1 update

Post by ionela » Wed Sep 18, 2019 9:04 pm

Hi,

Yes, please send us the output folder to further investigate this issue, You can sent it by email to support AT oxygenxml DOT com or using our technical support form:
https://www.oxygenxml.com/techSupport.html
To avoid sending us any confidential content, you can run the transformation on our sample flowers.ditamap and send us that WebHelp Responsive output folder.

Regards,
Ionela
Ionela Istodor
oXygen XML Editor and Author Support

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