Gathering metrics from Oxygen WebHelp site

ann.jensen
Posts: 230
Joined: Wed Jun 17, 2015 10:19 am

Gathering metrics from Oxygen WebHelp site

Post by ann.jensen » Mon Oct 01, 2018 11:19 am

Hi,

We develop our product documentation in DITA (Oxygen XML Author), publish using Oxygen WebHelp and deploy it to a secure site (only accessible via our web-based product). We would like to gather information on what pages our users are accessing and what keywords people are searching for.

Is anyone else managing to gather this information from WebHelp published content for the purpose reporting and analytics?

Any feedback appreciated,

Regards,

Ann

ionela
Posts: 297
Joined: Mon Dec 05, 2011 6:08 pm

Re: Gathering metrics from Oxygen WebHelp site

Post by ionela » Mon Oct 01, 2018 4:47 pm

Hi Ann,

Unfortunately, we do not have a tool that can provide these details for the WebHelp output (tracking the visited pages, searched keywords, etc).
I have logged your feedback as an improvement request to our issue tracking tool to be further analyzed.

You might obtain this information by using a third party plugin (such as Google Analytics), but this may not work if the WebHelp output is deployed to a private server.

Regards,
Ionela
Ionela Istodor
oXygen XML Editor and Author Support

Radu
Posts: 6541
Joined: Fri Jul 09, 2004 5:18 pm

Re: Gathering metrics from Oxygen WebHelp site

Post by Radu » Mon Oct 01, 2018 4:56 pm

Hi Ann,

Linking to my answer here:

https://groups.yahoo.com/neo/groups/dit ... ages/44038

but I'll also asked a colleague to reply and give you more details about how searched keywords could be tracked.

Regards,
Radu
Radu Coravu
<oXygen/> XML Editor
http://www.oxygenxml.com

Radu
Posts: 6541
Joined: Fri Jul 09, 2004 5:18 pm

Re: Gathering metrics from Oxygen WebHelp site

Post by Radu » Tue Oct 02, 2018 1:51 pm

Hi,

I checked and it seems that we do not have any out of the box functionality to allow you to store and later analyze the searched terms. I added an issue for this and maybe we'll have such functionality in a future version.

Regards,
Radu
Radu Coravu
<oXygen/> XML Editor
http://www.oxygenxml.com

cfurlin
Posts: 8
Joined: Wed Nov 02, 2016 1:48 am

Re: Gathering metrics from Oxygen WebHelp site

Post by cfurlin » Tue Nov 06, 2018 7:32 pm

I use Google Analytics and it works great.

1. Create an HTML file with the following:

Code: Select all

<html>
<head>
<script>
...your Google Analytics code here...
</script>
</head>
</html>
2. In your transform, add a path to this file to your webhelp.fragment.head parameter.

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