Capturing log of search items used

ann.jensen
Posts: 199

Capturing log of search items used

Thu Nov 16, 2017 6:52 pm

Hi,
My manager want to know if we can harness the search terms that users key into our webhelp site.
Is there any customisation hook that I can research to see how much effort is involved?
Any advice appreciated,
Regards,
Ann
Costin
Posts: 265

Re: Capturing log of search items used

Fri Nov 17, 2017 12:43 pm

Hi Ann,

Unfortunately, this functionality is not available at the moment.
However we have an improvement request, to implement server side search for WebHelp, already logged in our internal improvements tracking system.
If this will get implemented, as a side benefit, the users could also used search suggestions offered by WebHelp.
I've just added your vote for the feature, so that you will be notified when/if this functionality will become available.

Regards,
Costin
Costin Sandoi
oXygen XML Editor and Author Support

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