Web Author admin client certificate error

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chchrcr
Posts: 5

Web Author admin client certificate error

Tue Jun 13, 2017 7:34 pm

I'm running a local instance of Alfresco with Componize and the Web Author integrated. When I try to get to the admin page to configure the Web Author I'm getting an error.

I can access: http://localhost:8080/oxygen/app/oxygen.html
The link on that page to the Admin page goes to: http://localhost:8080/oxygen/app/admin.html#License
I get this error:
HTTP Status 401 - No client certificate chain in this request

I've been going through the documentation (like this page: https://www.oxygenxml.com/doc/versions/ ... -page.html) but have had no luck. Any suggestions?
cristi_talau
Posts: 141

Re: Web Author admin client certificate error

Wed Jun 14, 2017 9:24 am

Hello,

In versions up to 18.1, Web Author relies on the servlet container (e.g. Tomcat) for authentication on the Admin Page. It seems that the servlet container running Web Author is configured to use client-certificates for authenticating the Admin user.

This problem does not appear in the standard Web Author configuration. However, I have several suggestions:
1. If you are using client certificates, you can try to use a browser Incognito window and then import the certificate.
2. If you do not normally use client certificates for authentication, you can configure Tomcat (or another servlet container that you use) to use basic authentication.
3. If Componize provided the while installation, they might be in a better position to help you troubleshoot this problem.

Best,
Cristian

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