NullPointerException During Install

[Jamil]

I setup new hard drives in my workstation and have to reinstall everything. I am attempting to install oxygen 18.1 enterprise and see an NPE. Attached is the log created in the directory where oxygen-64bit.exe exists:

install4jError4740116636648712473.log:

Code: Select all

Exception:



java.lang.NullPointerException

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.connect(HelperCommunication.java:136)

	at com.install4j.runtime.beans.actions.misc.AbstractPrivilegesAction.startOnWindows(AbstractPrivilegesAction.java:131)

	at com.install4j.runtime.beans.actions.misc.RequestPrivilegesAction.executeOnWindows(RequestPrivilegesAction.java:109)

	at com.install4j.runtime.beans.actions.misc.RequestPrivilegesAction.execute(RequestPrivilegesAction.java:78)

	at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(SystemInstallOrUninstallAction.java:29)

	at com.install4j.runtime.installer.ContextImpl$7.executeAction(ContextImpl.java:1668)

	at com.install4j.runtime.installer.ContextImpl$7.fetchValue(ContextImpl.java:1659)

	at com.install4j.runtime.installer.ContextImpl$7.fetchValue(ContextImpl.java:1656)

	at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:272)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:247)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionChecked(HelperCommunication.java:185)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObjectChecked(HelperCommunication.java:168)

	at com.install4j.runtime.installer.ContextImpl.performActionIntStatic(ContextImpl.java:1656)

	at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(InstallerContextImpl.java:151)

	at com.install4j.runtime.installer.ContextImpl.performAction(ContextImpl.java:1103)

	at com.install4j.runtime.installer.controller.Controller.executeAction(Controller.java:368)

	at com.install4j.runtime.installer.controller.Controller.executeActions(Controller.java:334)

	at com.install4j.runtime.installer.controller.Controller.handleCommand(Controller.java:195)

	at com.install4j.runtime.installer.controller.Controller.handleStartup(Controller.java:116)

	at com.install4j.runtime.installer.controller.Controller.start(Controller.java:73)

	at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:59)

	at com.install4j.runtime.installer.Installer.main(Installer.java:46)

	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

	at java.lang.reflect.Method.invoke(Unknown Source)

	at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:65)

	at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:101)

	at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:26)



System properties:



java.runtime.name=Java(TM) SE Runtime Environment

exe4j.moduleName=\\QNAPNAS\Installables\Installs\oXygen\oxygen-64bit.exe

exe4j.semaphoreName=Local\__qnapnas_installables_installs_oxygen_oxygen-64bit.exe

sun.boot.library.path=z:\temp\e4jde5f.tmp_dir1477490128\jre\bin

java.vm.version=25.102-b14

java.vm.vendor=Oracle Corporation

java.vendor.url=http://java.oracle.com/

exe4j.consoleCodepage=cp0

path.separator=;

java.vm.name=Java HotSpot(TM) 64-Bit Server VM

file.encoding.pkg=sun.io

user.country=US

user.script=

sun.os.patch.level=

install4j.exeDir=\\QNAPNAS\Installables\Installs\oXygen\

java.vm.specification.name=Java Virtual Machine Specification

user.dir=Z:\Temp\e4jDE5F.tmp_dir1477490128

java.runtime.version=1.8.0_102-b14

java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment

java.endorsed.dirs=z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\endorsed

os.arch=amd64

java.io.tmpdir=Z:\Temp\

line.separator=



java.vm.specification.vendor=Oracle Corporation

user.variant=

exe4j.tempDir=Z:\Temp\e4jDE5F.tmp_dir1477490128

os.name=Windows 10

sun.java2d.noddraw=true

sun.jnu.encoding=Cp1252

java.library.path=Z:\Temp\e4jDE5F.tmp_dir1477490128\user;C:\Program Files\Microsoft MPI\Bin\;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\PKWARE\pkzipc;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files (x86)\Microsoft SDKs\TypeScript\1.0\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files (x86)\Skype\Phone\;C:\Program Files (x86)\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\Tools\Binn\ManagementStudio\;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files\Microsoft\Web Platform Installer\;C:\Users\jamil\AppData\Local\Microsoft\WindowsApps;z:\temp\e4jde5f.tmp_dir1477490128\jre\bin

sun.awt.enableExtraMouseButtons=true

java.specification.name=Java Platform API Specification

java.class.version=52.0

sun.management.compiler=HotSpot 64-Bit Tiered Compilers

exe4j.isInstall4j=true

os.version=10.0

user.home=C:\Users\jamil

user.timezone=America/New_York

java.awt.printerjob=sun.awt.windows.WPrinterJob

file.encoding=Cp1252

java.specification.version=1.8

java.class.path=Z:\Temp\e4jDE5F.tmp_dir1477490128\i4jruntime.jar;Z:\Temp\e4jDE5F.tmp_dir1477490128\user.jar;Z:\Temp\e4jDE5F.tmp_dir1477490128\user\i4jCustom.jar;Z:\TEMP\e4jDE5F.tmp_dir1477490128\jre\lib\deploy.jar;Z:\TEMP\e4jDE5F.tmp_dir1477490128\jre\lib\plugin.jar

user.name=jamil

java.vm.specification.version=1.8

sun.java.command=\\QNAPNAS\Installables\Installs\oXygen\oxygen-64bit.exe

java.home=z:\temp\e4jde5f.tmp_dir1477490128\jre

sun.arch.data.model=64

exe4j.launchName=\\QNAPNAS\Installables\Installs\oXygen\oxygen-64bit.exe

user.language=en

java.specification.vendor=Oracle Corporation

awt.toolkit=sun.awt.windows.WToolkit

java.vm.info=mixed mode

exe4j.unextractedPosition=48756569

java.version=1.8.0_102

java.ext.dirs=z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\ext;C:\Windows\Sun\Java\lib\ext

sun.boot.class.path=z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\resources.jar;z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\rt.jar;z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\sunrsasign.jar;z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\jsse.jar;z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\jce.jar;z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\charsets.jar;z:\temp\e4jde5f.tmp_dir1477490128\jre\lib\jfr.jar;z:\temp\e4jde5f.tmp_dir1477490128\jre\classes

install4j.appDir=Z:\TEMP\

java.vendor=Oracle Corporation

file.separator=\

java.vendor.url.bug=http://bugreport.sun.com/bugreport/

sun.io.unicode.encoding=UnicodeLittle

sun.cpu.endian=little

install4j.systemLanguage=en

sun.desktop=windows

sun.cpu.isalist=amd64

error.log:

Code: Select all

java.lang.InternalError: java.io.FileNotFoundException: \Z:\TEMP\e4jDE5F.tmp_dir1477490128\jre\lib\ext\sunec.jar

	at sun.misc.URLClassPath$JarLoader.getResource(Unknown Source)

	at sun.misc.URLClassPath.getResource(Unknown Source)

	at java.net.URLClassLoader$1.run(Unknown Source)

	at java.net.URLClassLoader$1.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at java.net.URLClassLoader.findClass(Unknown Source)

	at java.lang.ClassLoader.loadClass(Unknown Source)

	at java.lang.ClassLoader.loadClass(Unknown Source)

	at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)

	at java.lang.ClassLoader.loadClass(Unknown Source)

	at sun.security.jca.ProviderConfig$2.run(Unknown Source)

	at sun.security.jca.ProviderConfig$2.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at sun.security.jca.ProviderConfig.doLoadProvider(Unknown Source)

	at sun.security.jca.ProviderConfig.getProvider(Unknown Source)

	at sun.security.jca.ProviderList.getProvider(Unknown Source)

	at sun.security.jca.ProviderList.getService(Unknown Source)

	at sun.security.jca.GetInstance.getInstance(Unknown Source)

	at java.security.Security.getImpl(Unknown Source)

	at java.security.MessageDigest.getInstance(Unknown Source)

	at java.io.ObjectStreamClass.computeDefaultSUID(Unknown Source)

	at java.io.ObjectStreamClass.access$100(Unknown Source)

	at java.io.ObjectStreamClass$1.run(Unknown Source)

	at java.io.ObjectStreamClass$1.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at java.io.ObjectStreamClass.getSerialVersionUID(Unknown Source)

	at java.io.ObjectStreamClass.writeNonProxy(Unknown Source)

	at java.io.ObjectOutputStream.writeClassDescriptor(Unknown Source)

	at java.io.ObjectOutputStream.writeNonProxyDesc(Unknown Source)

	at java.io.ObjectOutputStream.writeClassDesc(Unknown Source)

	at java.io.ObjectOutputStream.writeOrdinaryObject(Unknown Source)

	at java.io.ObjectOutputStream.writeObject0(Unknown Source)

	at java.io.ObjectOutputStream.writeObject(Unknown Source)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.sendObject(HelperCommunication.java:503)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeOther(HelperCommunication.java:287)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:249)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAction(HelperCommunication.java:224)

	at com.install4j.runtime.installer.helper.InstallerUtil.initHelperState(InstallerUtil.java:157)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.connect(HelperCommunication.java:129)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.main(HelperCommunication.java:553)

	at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeAsHelper(HelperCommunication.java:403)

	at com.install4j.runtime.installer.Installer.main(Installer.java:43)

	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

	at java.lang.reflect.Method.invoke(Unknown Source)

	at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:65)

	at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:101)

	at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:26)

Caused by: java.io.FileNotFoundException: \Z:\TEMP\e4jDE5F.tmp_dir1477490128\jre\lib\ext\sunec.jar

	at sun.misc.URLClassPath$JarLoader.getJarFile(Unknown Source)

	at sun.misc.URLClassPath$JarLoader.access$700(Unknown Source)

	at sun.misc.URLClassPath$JarLoader$1.run(Unknown Source)

	at sun.misc.URLClassPath$JarLoader$1.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at sun.misc.URLClassPath$JarLoader.ensureOpen(Unknown Source)

	... 49 more

[Jamil]

I think this may be due to the latest Bitdefender update I also installed. Bitdefender thought that oxygen install was ransomware previously. I will disable it then try again.

[Jamil]

Bitdefender's ransomware now defaults to disabled after install. It is not turned on. I see no information showing that it blocked the oxygen install.

[adrian]

Hi,

This may not be related, but I see you have the temporary folder on a Z: drive (Z:\Temp). Is this a local drive, ramdrive or maybe a network drive?

I see you're also running the installer directly from a network share "\\QNAPNAS\Installables\Installs\oXygen\oxygen-64bit.exe". This can be problematic if the network share requires authentication. Due to the fact that the installer is executed again with admin privileges, you usually get prompted to authenticate again on the network share (from the admin privileges context).

However, from the message

Code: Select all

java.lang.InternalError: java.io.FileNotFoundException: \Z:\TEMP\e4jDE5F.tmp_dir1477490128\jre\lib\ext\sunec.jar

it's most likely the anti-virus blocking the installer from unpacking the JRE in that location.

Regards,
Adrian

[Jamil]

Hi,

This may not be related, but I see you have the temporary folder on a Z: drive (Z:\Temp). Is this a local drive, ramdrive or maybe a network drive?

I see you're also running the installer directly from a network share "\\QNAPNAS\Installables\Installs\oXygen\oxygen-64bit.exe". This can be problematic if the network share requires authentication. Due to the fact that the installer is executed again with admin privileges, you usually get prompted to authenticate again on the network share (from the admin privileges context).

However, from the message

Code: Select all

java.lang.InternalError: java.io.FileNotFoundException: \Z:\TEMP\e4jDE5F.tmp_dir1477490128\jre\lib\ext\sunec.jar

it's most likely the anti-virus blocking the installer from unpacking the JRE in that location.

Regards,
Adrian

Thanks for responding. I had installed oxygen this same way from my NAS for as long as I can remember. This is the first time I have ever run into this issue. It is a strange one. The install is getting hung up after the NPE. I end up killing the two processes that show zero CPU from the Windows task manager.

My Z: drive is a ram drive. I have oxygen-64bit.exe stored on my NAS. Again, I have been installing it this way with zero problems in the past. I just uninstalled this new Bitdefender and logged in after rebooting. I will play around and post my findings. I have no idea what is going wrong.

[Jamil]

The trouble is all due to this newer 2017 Bitdefender. With it uninstalled, oxygen installs without issue as it always has in the past.

[Jamil]

This is mostly informational for any other Bitdefender users here:

I reported this incident to Bitdefender support. They are following up, and the install issue will eventually be resolved on their end. For now, I have not found a workable solution other than uninstalling Bitdefender 2017. Bitdefender 2016 (or maybe 2015...I forget what the older version was) did not have this issue. It flag oxygen-64.exe as ransomware, but it at least showed an alert and allowed me to mark it as safe to execute.

[adrian]

Hi Jamil,

We were not aware of such issues with Bitdefender (Oxygen installer getting flagged as ransomware), not to mention Bitdefender 2017 blocking the installer.
Thank you for reporting the incident and also for providing details in case other users encounter similar problems.

Regards,
Adrian

[mrcarbon]

Hi there,

I have Bitdefender 2017 and have just experienced exactly the same issue trying to install oXygen 17 on my new laptop. Did you get any feedback from Bitdefender saying they were planning on fixing it?

Angus

[Jamil]

The issue remains unresolved by Bitdefender. Apparently, they are unable to reproduce the install issue. For reasons unknown to me, they are able to install oxygen without Bitdefender causing this issue on their computers. I have simply uninstalled Bitdefender in the meantime.

[Jamil]

I am now seeing that this issue is resolved with Bitdefender 2018. The issue remains in the 2017 version.

[Radu]

Hi Jamil,

Thanks for the update, we'll share this information with other users who might be affected by this problem.

Regards,
Radu