Webhelp compatibility problem with Internet Explorer 11?

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caval
Posts: 25
Joined: Tue Jan 27, 2015 9:05 pm

Webhelp compatibility problem with Internet Explorer 11?

Post by caval » Thu Jul 30, 2015 5:57 pm

Background
We have recently upgraded our webhelp plugin from v16 to v17. With v16, our webhelp output could be viewed successfully using IE 9 and up. Our site is quite large but the ditamap is very straightforward.

Problem
Now, when generating the webhelp with an unmodified v17 webhelp plugin, the output cannot be viewed with IE11 if is it running under an Apache web server on Linux. The site is essentially unusable with IE11. However, we can view the files in IE11 if they are located locally on a PC.

We've also noticed that we can still view the online Oxygen Editor 17 webhelp in IE11.

So what's the problem? Are there compatibility settings for IE11 that need to be enabled?

Has anyone else experienced this issue?

bogdan_cercelaru
Posts: 213
Joined: Tue Jul 01, 2014 11:48 am

Re: Webhelp compatibility problem with Internet Explorer 11?

Post by bogdan_cercelaru » Fri Jul 31, 2015 3:36 pm

Hello,

I was not able to reproduce this issue.
I have generated webhelp output by applying the built-in "DITA Map WebHelp" transformation to "flowers.ditamap" sample file using the latest build of WeHelp plugin (Oxygen Webhelp version 17.0, build number 2015071312). The output is displayed without errors in IE11 on Windows 8 when the files are under Apache server.
Our online userguide for Oxygen Editor 17 is also generated with Oxygen v17 and you said that it looks well in your IE11.

Please check your Apache server configuration and try again. For testing, you can try also to use XAMPP.

Regards,
Bogdan
Bogdan Cercelaru
<oXygen/> XML Editor, Schema Editor and XSLT Editor/Debugger
http://www.oxygenxml.com

caval
Posts: 25
Joined: Tue Jan 27, 2015 9:05 pm

Re: Webhelp compatibility problem with Internet Explorer 11?

Post by caval » Tue Aug 04, 2015 7:13 pm

Thanks. The problem was that our internal documentation site was displayed using IE11 compatibility view; intranet sites normally use compatibility view in IE11 by default. If the site is removed from compatibility view, it displays normally in IE11. This problem also occurs if www.oxygenxml.com is added to compatibility view.

HomeGoods
Posts: 89
Joined: Wed Feb 09, 2005 8:57 am

Re: Webhelp compatibility problem with Internet Explorer 11?

Post by HomeGoods » Tue Aug 04, 2015 8:08 pm

I guess this X-UA-Compatible position fix (build 2015071312) would prevent IE from compatibility view: http://www.oxygenxml.com/forum/post34166.html

bogdan_cercelaru
Posts: 213
Joined: Tue Jul 01, 2014 11:48 am

Re: Webhelp compatibility problem with Internet Explorer 11?

Post by bogdan_cercelaru » Fri Aug 07, 2015 3:39 pm

Hello,
HomeGoods wrote:I guess this X-UA-Compatible position fix (build 2015071312) would prevent IE from compatibility view: http://www.oxygenxml.com/forum/post34166.html
This is the intended behavior, as stated in MSDN documentation: Specifying legacy document modes:
Use the following value to display the webpage in edge mode, which is the highest standards mode supported by Internet Explorer, from Internet Explorer 6 through IE11.
Regards,
Bogdan
Bogdan Cercelaru
<oXygen/> XML Editor, Schema Editor and XSLT Editor/Debugger
http://www.oxygenxml.com

HomeGoods
Posts: 89
Joined: Wed Feb 09, 2005 8:57 am

Re: Webhelp compatibility problem with Internet Explorer 11?

Post by HomeGoods » Fri Aug 07, 2015 4:10 pm

Yes, so IE shouldn't fall into compatibility view with build 2015071312 or later.

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