Error editing epub files in Windows 8

[arhebis]

Dear all,

When trying to edit epub files in Oxygen14 or Oxgen16 (trial), it crashes when I try to edit the xhtml files. The apparent error is Java memory allocation, but it's no use trying to allocate more memory, it doesn't help.

I have tried several epub files, all are crashing, so the files are not the cause.

The exact same files run perfectly on Oxygen14 installed on Win7.

Do you have any other reports about this behaviour or how we could make it work on Win8?

Thanks,
Gabriela

[adrian]

Hi,

We did not experience this kind of problem during testing in Windows 8 and have not received similar reports.

For Oxygen there is no difference between Windows 7 and 8 regarding the memory availability and use within the same architecture (32/64 bit). However, there are significant differences in memory availability and use between the 32 and 64-bit installations of Oxygen (whether Windows Vista, 7 or 8 is used).
The 32-bit installation is configured by default to use up to 700MB of memory, but no more than 40% of the system RAM.
The 64-bit installation is configured by default to use up to 1500MB of memory, but no more than 40% of the system RAM.

You can check (and also adjust, if necessary) how much memory is the application configured to use in the .vmoptions file corresponding to the launcher (e.g. oxygen16.0.vmoptions for Oxygen XML Editor 16.0). The -Xmx argument specifies the maximum available heap. The default is -Xmx700m for the 32-bit and -Xmx1500m for the 64-bit (if these values represent less than 40% of the system installed memory, otherwise the values may be lower).

1. How much memory (RAM) does each of the two systems have installed (Windows 7 system vs the Windows 8 system)?
2. Which one of the two Windows Oxygen installation kits (32/64 bit) did you use for the Windows 7 system and for the Windows 8 system?
3. Did you adjust the memory in the oxygen16.0.vmoptions file when you tested in Windows 8?

Regards,
Adrian

[arhebis]

1. 4 GB (Win and 4GB (Win 7)
2. 32 I think.
3. yes, I did.

[arhebis]

Sorry, 8 GB for Win 8.

[adrian]

Hi,

If you have 4GB of memory or more, you most likely have a 64-bit edition of Windows, so I recommend also using the Windows 64-bit edition of Oxygen. The 64-bit download is available on the same download page (second 'Download' button):
Download <oXygen/> XML Editor - Windows

Please let me know if the problem persists on Windows 8 even with the 64-bit edition of Oxygen.

Regards,
Adrian

[arhebis]

Hi Adrian,

I'll try that and let you know if the problem persists.

BR,
Gabriela

[arhebis]

Hi again,

I installed Version 16 (for 64 byte), but I still have the exact same error. I am very sure it's not a memory allocation problem, but maybe rather a Win 8 incompatibility of Oxygen or maybe Java?

If you have any other suggestions, that would be great!

BR,
Gabriela

[adrian]

Hi,

We do not have any reports that would indicate an incompatibility between Oxygen/Java and Windows 8. Oxygen 14.2 and later versions have been tested with Windows 8 and 8.1 and no compatibility issues have been found.

I've tested Oxygen 16 in Windows 8 with an EPUB (new EPUB 3.0 created from Oxygen) and I did not encounter any problems in editing the .xhtml files from the EPUB.

Are you testing with a clean copy of Oxygen and default options (Options > Reset Global Options) or do you have any customizations or a custom set of frameworks?

Could you please test if the same is happening when you try the same operation with a new EPUB file created from Oxygen (File > New, EPUB 3.0 Book)?
Or with a sample EPUB:
https://code.google.com/p/epub-samples/downloads/list
Do you still experience the same problem with one of these files?


In addition, please send us the problem report from within Oxygen when the error occurs and the application presents you with this possibility (press the "Send report" button).
The problem report may give us some clues about what's happening.
If for some reason you are not able to send the report directly from Oxygen, copy it to clipboard and paste it in an email addressed to support@oxygenxml.com.

Regards,
Adrian