Right-Click Problem

Post by **jckelly2** » Thu Dec 16, 2004 4:42 pm

I'm new to both oxygen and XML. I didn't see this problem on the first page of the forum, so I'll put it out there. I'm working on my first project (an EAD) and lately when I right-click to get any of those menu options, the program freezes and I have to shut the computer down and start over (I'm working on a PC). I've monitored the Task Manager and my CPU Usage climbs to 100% and stays there just by virtue of right-clicking. Any suggestions other than a new PC?

Post by **iulian_velea** » Thu Dec 16, 2004 5:15 pm

We cannot reproduce this situation,
Please contact us by sending an email to support@oxygenxml.com in order to give us more details so we can help you with the problem.

Greetings, Iulian.

Post by **jckelly2** » Wed Dec 22, 2004 11:36 pm

I've checked out my document (which I've sent you) more and it seems to be in the section where I am entering folder information <c03>. I've entered about 80 of these folders and I have no trouble on the upper third, but the further down I get in this list, the more the CPU usage climbs until it hits 100% and freezes. It happens whether I click or type anything between <c03> entries. If I type or right click within a <c03> I don't have any trouble; only when I try to enter new segments after a </c03>. The cut, copy and paste icons at the top work fine; it is only when I try to type or right-click that the problem occurs.

Post by **iulian_velea** » Thu Dec 23, 2004 4:12 pm

We are sorry but we didn't received your document. Maybe there was a problem with the email. Please send us again a copy of the document if it is possible. Our email address is: support@oxygenxml.com

Thank you, Iulian.

Post by **jckelly2** » Thu Dec 23, 2004 6:19 pm

I sent the original email 12/16; I'm afraid I won't be able to send it again until I return to work on Jan. 3.

Post by **iulian_velea** » Thu Dec 23, 2004 6:41 pm

We will be waiting for your email.

Best whishes and Happy Hollydays, Iulian.

Post by **jckelly2** » Mon Jan 03, 2005 9:01 pm

I've just emailed the XML document to the support address Iulian gave. Please let me know if the document was received. Thanks.

Post by **iulian_velea** » Tue Jan 04, 2005 3:12 pm

Thank you for the email. We have reproduced the situation and will try to solve the problem.

Regards, Iulian.