Search function in responsive help is "hanging" when live online

[c_parrott]

Hello,
The search function in my responsive webhelp output (ENG) is "hanging," or showing blank results, whenever someone performs a search. I've encountered this issue before and solved it in two ways: first, by making sure my Google Analytics tracking code is in the right place, and second, by making sure that code is well-formed. This time, I've done both of those things but the search is still pending. Are there any other fixes I should be trying? Attaching the link so you can see the issue in action:

https://content-files.shure.com/Pubs/WW ... index.html

Thank you so much for your help,
Claire

[beniamin_savu]

Hi,

The WebHelp search function uses an URL Query Parameter named searchQuery to perform the search. From our investigation it seems that your web server redirects any URL that contains an URL query parameter to an URL without the query parameter. For example when I entered by hand https://content-files.shure.com/Pubs/WW ... Query=test I got redirected to https://content-files.shure.com/Pubs/WW ... earch.html as seen in the picture bellow:

image.png

We suggest to allow URL Query Parameters without rediraction on the WebHelp pages deployed on your web server.

Best regards,
Beniamin Savu
Oxygen WebHelp Team
http://www.oxygenxml.com

[c_parrott]

Thank you very much for your help with this! My IT team has taken a look and confirmed that the issue is with server settings. Your insight and screenshot were extremely helpful in troubleshooting this--very much appreciate it!