XSLT

[Daniel Kakona]

Hi all,

I have a ticketing system which receives emails formatted in xml sent by users. The system uses an xslt script to convert the xml formatted email into the supported xml format that the system uses to create a ticket.

Below is an example of the email format which is sent to the system:

<INCIDENT>
<DESCRIPTION>
First Name: Paul
Last Name: Luis
Email Address: paul.l@yahoo.com
Contact Number: 0123456789
How can we help you: Testing </DESCRIPTION>
</INCIDENT>

The content found between the tag Description is copied into the description of the ticket is below:

First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com
Contact Number: 0123456789
How can we help you: Testing

The issue I am having is that all the text after the email address is cut and not displayed in the ticket description field. So the description field only shows as below:

First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com

Of course I have the option of moving the email address to the end of the Description tag, but I will like to keep the sequence of how the information is displayed i.e. First Name, Last Name, Email Address, Contact Number. I am suspecting that the email address hyperlink is causing the text after it to be cut and not being displayed.

Below is a sample of my xslt script which copies the content of my email into the ticket description field:


<xsl:when test="name() = 'Body'">
<xsl:variable name="emailbody">
<xsl:choose>
<xsl:when test="starts-with(normalize-space(.), '<INCIDENT>')">
<xsl:call-template name="StringToXML">
<!-- remove CRLF -->
<xsl:with-param name="text" select="translate(., '&#xA;', '')"/>
</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Email body does not contain XML for Incident'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:variable>
<xsl:variable name="parameters" select="msxsl:node-set($emailbody)/tag[@name='INCIDENT']/tag"/>
<xsl:variable name="symptom" select="$parameters[@name='DESCRIPTION']/text()"/>

<!-- Symptom -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Symptom</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($symptom) > 0">
<xsl:value-of select="$symptom"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Default Symptom goes here</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>


</xsl:when>

Anyone has an idea of how I could strip the hyperlink in the email address so that some texts are not cut?

XSLT CODE
<?xml version="1.0" encoding="UTF-8"?>
<!--
This XSLT sample will convert the following email body in XML format generated by the Email Service to hierarchical XML that can be consumed by the Integration Server using SchemaVersion "1.0".
<INCIDENT>
<DESCRIPTION>PC is very slow</DESCRIPTION>
<SERVICE>Desktop Service</SERVICE>
<CATEGORY>Performance Issue</CATEGORY>
<OWNER>Quality Assurance</OWNER>
<OWNERTEAM>IT</OWNERTEAM>
<URGENCY>Medium</URGENCY>
<IMPACT>Medium</IMPACT>
<SOURCE>Email</SOURCE>
</INCIDENT>
-->

<xsl:stylesheet version="2.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msxsl="urn:schemas-microsoft-com:xslt">
<xsl:variable name="ebody"/>
<!-- transform to xml fragment -->
<xsl:variable name="params" select="msxsl:node-set($ebody)/tag[@name='INCIDENT']/tag"/>
<xsl:template match="/">
<BusinessObjectList SchemaVersion="1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="HierarchicalObjects-1.0.xsd">
<!-- Templates in Abhängigkeit des eMail Betreffs aufrufen -->

<xsl:variable name="Subject" select = "BusinessObjectList/BusinessObject/EmailMessage/Subject"/>
<xsl:choose>
<xsl:when test="contains($Subject,'Incident#')">
<xsl:call-template name="INCIDENT-UPDATE"/>
</xsl:when>

<xsl:when test="contains(translate($Subject,'ABCDEFGHIJKLMNOPQRSTUVWXYZ','abcdefghijklmnopqrstuvwxyz'), 'printer')">
<xsl:call-template name="INCIDENT-KEYWORD-PRINTER"/>
</xsl:when>

<xsl:when test="contains(translate($Subject,'ABCDEFGHIJKLMNOPQRSTUVWXYZ','abcdefghijklmnopqrstuvwxyz'), 'outlook')">
<xsl:call-template name="INCIDENT-KEYWORD-OUTLOOK"/>
</xsl:when>

<xsl:when test="contains($Subject,'Service Request#')">
<xsl:call-template name="SERVICE-REQUEST-UPDATE"/>
</xsl:when>
<xsl:when test="contains($Subject,'Task#')">
<xsl:call-template name="TASK-UPDATE"/>
</xsl:when>
<xsl:otherwise>
<xsl:call-template name="INCIDENT-NEW" />

</xsl:otherwise>
</xsl:choose>
</BusinessObjectList>
</xsl:template>









<xsl:template name="INCIDENT-NEW">
<!--
Erzeugt aus der e-Mail den XML Code zum Aktualisieren Anlage eines neuen Incidents
- Die Attachments werden dem Incident hinzugefügt

Beispielaufruf:
<xsl:call-template name="INCIDENT-NEW" />
-->
<!-- find the profile link recid of the email sender -->
<xsl:variable name="profilelink_recid">

<!-- for each RelatedBusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject/RelatedBusinessObjectList/RelatedBusinessObject/BusinessObject">
<xsl:choose>
<xsl:when test="@Name = 'Employee'">
<xsl:for-each select="./FieldList/Field">
<xsl:choose>
<xsl:when test="@Name = 'RecId'">
<!-- <xsl:value-of select="."/>-->
<xsl:value-of select="'620F9E6687914E61A386572763768870'"/>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:variable>




<!-- find the profile link category of the email sender -->
<xsl:variable name="profilelink_cat">

<!-- for each RelatedBusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject/RelatedBusinessObjectList/RelatedBusinessObject/BusinessObject">
<xsl:choose>
<xsl:when test="@Name = 'Employee'">
<xsl:value-of select="'Employee'"/>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:variable>

<!-- for each BusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject">
<!-- Set the BO name -->
<xsl:element name="BusinessObject">
<!-- Set BO Name as 'Incident' -->
<xsl:attribute name="Name">
<xsl:value-of select="'Incident'"/>
</xsl:attribute>

<!-- Set Transaction as 'Insert' -->
<xsl:element name="Transaction">UpdateAdd</xsl:element>

<!--Unique Key List-->
<xsl:element name="UniqueKeyList">
<xsl:element name="UniqueKey">
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'IncidentNumber'"/>
</xsl:attribute>
</xsl:element>
</xsl:element>
</xsl:element>

<!-- Field List -->
<FieldList>
<!-- Fields -->
<xsl:for-each select="EmailMessage/node()">
<xsl:choose>
<!-- Incident.Subject = Email.Subject-->
<xsl:when test="name() = 'Subject'">
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'Subject'"/>
</xsl:attribute>
<xsl:attribute name="Type">System.String</xsl:attribute>
<xsl:value-of select="."/>
</xsl:element>

<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'Category'"/>
</xsl:attribute>
<xsl:attribute name="Type">System.String</xsl:attribute>
<xsl:value-of select="."/>
</xsl:element>


</xsl:when>

<xsl:when test="name() = 'Body'">



<xsl:variable name="emailbody" method="html" indent="yes" >
<xsl:choose>
<xsl:when test="starts-with(normalize-space(.), '<INCIDENT>')">
<xsl:call-template name=" deleteHtmlTags">
<xsl:with-param name="html" select="@a" />
</xsl:call-template>
<xsl:call-template name="StringToXML">
<!-- remove CRLF -->
<xsl:with-param name="text" select="translate(., '&#xA;', '')" method="html" indent="yes"/>

</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Email body does not contain XML for Incident'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:variable>
<xsl:variable name="parameters" select="msxsl:node-set($emailbody)/tag[@name='INCIDENT']/tag" />

<xsl:variable name="symptom" select="$parameters[@name='DESCRIPTION']/text()" />
<xsl:variable name="service" select="$parameters[@name='SERVICE']/text()"/>
<!--<xsl:variable name="category" select="$parameters[@name='CATEGORY']/text()"/>-->

<xsl:variable name="status" select="$parameters[@name='STATUS']/text()"/>

<xsl:variable name="owner" select="$parameters[@name='OWNER']/text()"/>
<xsl:variable name="ownerteam" select="$parameters[@name='OWNERTEAM']/text()"/>

<xsl:variable name="impact" select="$parameters[@name='IMPACT']/text()"/>
<xsl:variable name="urgency" select="$parameters[@name='URGENCY']/text()"/>
<xsl:variable name="source" select="$parameters[@name='SOURCE']/text()"/>



<!-- Symptom -->


<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text method="html" indent="yes" match="a" >Symptom</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($symptom) > 0">
<xsl:value-of select="$symptom" disable-output-escaping="yes"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Default Symptom goes here</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Service -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Service</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($service) > 0">
<xsl:value-of select="$service"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Sodexo Amecca Service</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>


<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Status</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($status) > 0">
<xsl:value-of select="$status"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Logged</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Owner -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Owner</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($owner) > 0">
<xsl:value-of select="$owner"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Administrator Admin</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- OwnerTeam -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>OwnerTeam</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($ownerteam) > 0">
<xsl:value-of select="$ownerteam"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>SodexoAmecca Team</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Impact -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Impact</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($impact) > 0">
<xsl:value-of select="$impact"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>High</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Urgency -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Urgency</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($urgency) > 0">
<xsl:value-of select="$urgency"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>High</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Source -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Source</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($source) > 0">
<xsl:value-of select="$source"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Email</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- ProfileLink_Category -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>ProfileLink_Category</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($profilelink_cat) > 0">
<xsl:value-of select="$profilelink_cat"/>
</xsl:when>
<xsl:otherwise>
<!-- Set as 'Employee' -->
<xsl:text>Employee</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>
<!-- ProfileLink_RecId -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>ProfileLink_RecID</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($profilelink_recid) > 0">
<xsl:value-of select="$profilelink_recid"/>
</xsl:when>
<xsl:otherwise>
<!-- Set as Admin Recid-->
<xsl:text>FB884D18F7B746A0992880F2DFFE749C</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</FieldList>


</xsl:element>

</xsl:for-each>

</xsl:template>



<xsl:template name="StringToXML">
<xsl:param name="text"/>
<xsl:choose>
<!-- check if $text is a xml fragment -->
<xsl:when test="contains($text, '<')">
<xsl:variable name="tmp1" select="substring-after($text, '<')" />
<xsl:variable name="tmp2" select="substring-after($tmp1, '>')" />
<xsl:variable name="tagName" select="substring-before($tmp1, '>')" />
<xsl:variable name="endTag" select="concat(concat('<', concat('/', $tagName)), '>') " />
<xsl:value-of select="substring-before($text, '<')" />
<!-- create the tag -->
<xsl:element name="tag">
<xsl:attribute name="name"><xsl:value-of select="translate($tagName, 'abcdefghijklmnopqrstuvwxyz', 'ABCDEFGHIJKLMNOPQRSTUVWXYZ')"/></xsl:attribute>
<!-- create the children tree -->
<xsl:call-template name="StringToXML">
<xsl:with-param name="text" select="substring-before($tmp2, $endTag)" />
</xsl:call-template>
</xsl:element>
<!-- create the following siblings tree -->
<xsl:call-template name="StringToXML">
<xsl:with-param name="text" select="substring-after($tmp2, $endTag)"/>
</xsl:call-template>
</xsl:when>
<!-- $text is not a xml fragment, so just print the text itsself-->
<xsl:otherwise>
<xsl:choose>
<xsl:when test="$text !=''">
<xsl:value-of select="$text" />
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Invalid XML. Empty string'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:otherwise>
</xsl:choose>
</xsl:template>

<xsl:template name="deleteHtmlTags">
<xsl:param name="html"/>
<xsl:choose>
<xsl:when test="contains($html, '<')">
<xsl:value-of select="substring-before($html, '<')"/>
<!-- Recurse through HTML -->
<xsl:call-template name="deleteHtmlTags">
<xsl:with-param name="html" select="substring-after($html, '>')"/>
</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="$html"/>
</xsl:otherwise>
</xsl:choose>
</xsl:template>



</xsl:stylesheet>

TIA.

[adrian]

Hi,

The system uses an xslt script to convert the xml formatted email into the supported xml format that the system uses to create a ticket.
...
Anyone has an idea of how I could strip the hyperlink in the email address so that some texts are not cut?

The problem is most likely with the XSLT script, but you did not provide the XSLT code, so I'm not sure how we could help you.

Regards,
Adrian

[Daniel Kakona]

Hi,
the email i'm sending

<INCIDENT>
<DESCRIPTION>
: Thank you for visiting the Dis-Chem online store. Please complete the Ask the Expert form to make an enquiry.
Ask an Expert First Name: Lezanne Last Name: Bonthuys Email Address: ynouby@haoo.fr . Contact Number: 0795056412 Who would you like to contact?: Sports Nutrition How can we help you: Testing </DESCRIPTION>

<SERVICE>Desktop Service</SERVICE>

<STATUS>Logged</STATUS>

<OWNER>Heat Admin</OWNER>

<OWNERTEAM>IT</OWNERTEAM>

<URGENCY>Medium</URGENCY>

<IMPACT>Medium</IMPACT>

<SOURCE>Email</SOURCE>

</INCIDENT>

I have a problem with the description. the system doesn't fetch all the description instead it cuts it

code to fetch the description:
<xsl:variable name="emailbody">
<xsl:choose>
<xsl:when test="starts-with(normalize-space(.), '<INCIDENT>')">
<xsl:call-template name="StringToXML">
<!-- remove CRLF -->
<xsl:with-param name="text" select="translate(., '&#xA;', '')"/>
</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Email body does not contain XML for Incident'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:variable>

<xsl:variable name="parameters" select="msxsl:node-set($emailbody)/tag[@name='INCIDENT']/tag"/>
<xsl:variable name="symptom" select="$parameters[@name='DESCRIPTION']/text()"/>


<!-- Incident.Symptom = Email.Body-->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Symptom</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($symptom) > 0">
<xsl:value-of select="$symptom"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Default Symptom goes here</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

The system result:
First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com

The system cuts every text coming behind the text field( which is the email)

Needed result:
First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com
Contact Number: 0123456789
How can we help you: Testing

i want the system to output all the result as above

[Daniel Kakona]

I have my xslt script which gets the content of the xml formatted email and copies it into the Incident description field.
The email content is as below:

<INCIDENT>
<DESCRIPTION>
First Name: Paul
Last Name: Luis
Email Address: paul.l@yahoo.com
Contact Number: 0123456789
How can we help you: Testing </DESCRIPTION>
</INCIDENT>

XSLT CODE TO FETCH THE DESCRIPTION TEXT
******************************************************
<xsl:variable name="emailbody">
<xsl:choose>
<xsl:when test="starts-with(normalize-space(.), '<INCIDENT>')">
<xsl:call-template name="StringToXML">
<!-- remove CRLF -->
<xsl:with-param name="text" select="translate(., '&#xA;', '')"/>
</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Email body does not contain XML for Incident'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:variable>

<xsl:variable name="parameters" select="msxsl:node-set($emailbody)/tag[@name='INCIDENT']/tag"/>
<xsl:variable name="symptom" select="$parameters[@name='DESCRIPTION']/text()"/>

<!-- Incident.Symptom = Email.Body-->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Symptom</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($symptom) > 0">
<xsl:value-of select="$symptom"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Default Symptom goes here</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

The issue I am having here is that all the text after the email address is cut and not being displayed in the incident description field as below:

Expected Results:
First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com
Contact Number: 0123456789
How can we help you: Testing


Actual Results:
First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com

Of course I have the option of moving the email address to the end of the Description tag, but I will like to keep the sequence of how the information is displayed i.e. First Name, Last Name, Email Address, Contact Number. I am suspecting that the email address hyperlink is causing the text after it to be cut and not being displayed.


Anyone has an idea of how I could strip the hyperlink in the email address so that some texts are not cut?


TIA.

[Daniel Kakona]

XSLT CODE
I have my xslt script which gets the content of the xml formatted email and copies it into the Incident description field. The email content is as below:

<INCIDENT>
<DESCRIPTION>
First Name: Paul
Last Name: Luis
Email Address: paul.l@yahoo.com
Contact Number: 0123456789
How can we help you: Testing </DESCRIPTION>
</INCIDENT>

XSLT CODE TO FETCH THE DESCRIPTION TEXT
****************************************
<xsl:variable name="emailbody">
<xsl:choose>
<xsl:when test="starts-with(normalize-space(.), '<INCIDENT>')">
<xsl:call-template name="StringToXML">
<!-- remove CRLF -->
<xsl:with-param name="text" select="translate(., '&#xA;', '')"/>
</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Email body does not contain XML for Incident'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:variable>

<xsl:variable name="parameters" select="msxsl:node-set($emailbody)/tag[@name='INCIDENT']/tag"/>
<xsl:variable name="symptom" select="$parameters[@name='DESCRIPTION']/text()"/>

<!-- Incident.Symptom = Email.Body-->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Symptom</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($symptom) > 0">
<xsl:value-of select="$symptom"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Default Symptom goes here</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

The issue I am having here is that all the text after the email address is cut and not being displayed in the incident description field as below:

Expected Results:
First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com
Contact Number: 0123456789
How can we help you: Testing


Actual Results:
First Name: Paul
Last Name: Bonthuys
Email Address: paul.b@yahoo.com

Of course I have the option of moving the email address to the end of the Description tag, but I will like to keep the sequence of how the information is displayed i.e. First Name, Last Name, Email Address, Contact Number. I am suspecting that the email address hyperlink is causing the text after it to be cut and not being displayed.


Anyone has an idea of how I could strip the hyperlink in the email address so that some texts are not cut?

XSLT CODE
<?xml version="1.0" encoding="UTF-8"?>
<!--
This XSLT sample will convert the following email body in XML format generated by the Email Service to hierarchical XML that can be consumed by the Integration Server using SchemaVersion "1.0".
<INCIDENT>
<DESCRIPTION>PC is very slow</DESCRIPTION>
<SERVICE>Desktop Service</SERVICE>
<CATEGORY>Performance Issue</CATEGORY>
<OWNER>Quality Assurance</OWNER>
<OWNERTEAM>IT</OWNERTEAM>
<URGENCY>Medium</URGENCY>
<IMPACT>Medium</IMPACT>
<SOURCE>Email</SOURCE>
</INCIDENT>
-->

<xsl:stylesheet version="2.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msxsl="urn:schemas-microsoft-com:xslt">
<xsl:variable name="ebody"/>
<!-- transform to xml fragment -->
<xsl:variable name="params" select="msxsl:node-set($ebody)/tag[@name='INCIDENT']/tag"/>
<xsl:template match="/">
<BusinessObjectList SchemaVersion="1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="HierarchicalObjects-1.0.xsd">
<!-- Templates in Abhängigkeit des eMail Betreffs aufrufen -->

<xsl:variable name="Subject" select = "BusinessObjectList/BusinessObject/EmailMessage/Subject"/>
<xsl:choose>
<xsl:when test="contains($Subject,'Incident#')">
<xsl:call-template name="INCIDENT-UPDATE"/>
</xsl:when>

<xsl:when test="contains(translate($Subject,'ABCDEFGHIJKLMNOPQRSTUVWXYZ','abcdefghijklmnopqrstuvwxyz'), 'printer')">
<xsl:call-template name="INCIDENT-KEYWORD-PRINTER"/>
</xsl:when>

<xsl:when test="contains(translate($Subject,'ABCDEFGHIJKLMNOPQRSTUVWXYZ','abcdefghijklmnopqrstuvwxyz'), 'outlook')">
<xsl:call-template name="INCIDENT-KEYWORD-OUTLOOK"/>
</xsl:when>

<xsl:when test="contains($Subject,'Service Request#')">
<xsl:call-template name="SERVICE-REQUEST-UPDATE"/>
</xsl:when>
<xsl:when test="contains($Subject,'Task#')">
<xsl:call-template name="TASK-UPDATE"/>
</xsl:when>
<xsl:otherwise>
<xsl:call-template name="INCIDENT-NEW" />

</xsl:otherwise>
</xsl:choose>
</BusinessObjectList>
</xsl:template>









<xsl:template name="INCIDENT-NEW">
<!--
Erzeugt aus der e-Mail den XML Code zum Aktualisieren Anlage eines neuen Incidents
- Die Attachments werden dem Incident hinzugefügt

Beispielaufruf:
<xsl:call-template name="INCIDENT-NEW" />
-->
<!-- find the profile link recid of the email sender -->
<xsl:variable name="profilelink_recid">

<!-- for each RelatedBusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject/RelatedBusinessObjectList/RelatedBusinessObject/BusinessObject">
<xsl:choose>
<xsl:when test="@Name = 'Employee'">
<xsl:for-each select="./FieldList/Field">
<xsl:choose>
<xsl:when test="@Name = 'RecId'">
<!-- <xsl:value-of select="."/>-->
<xsl:value-of select="'620F9E6687914E61A386572763768870'"/>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:variable>




<!-- find the profile link category of the email sender -->
<xsl:variable name="profilelink_cat">

<!-- for each RelatedBusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject/RelatedBusinessObjectList/RelatedBusinessObject/BusinessObject">
<xsl:choose>
<xsl:when test="@Name = 'Employee'">
<xsl:value-of select="'Employee'"/>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:variable>

<!-- for each BusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject">
<!-- Set the BO name -->
<xsl:element name="BusinessObject">
<!-- Set BO Name as 'Incident' -->
<xsl:attribute name="Name">
<xsl:value-of select="'Incident'"/>
</xsl:attribute>

<!-- Set Transaction as 'Insert' -->
<xsl:element name="Transaction">UpdateAdd</xsl:element>

<!--Unique Key List-->
<xsl:element name="UniqueKeyList">
<xsl:element name="UniqueKey">
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'IncidentNumber'"/>
</xsl:attribute>
</xsl:element>
</xsl:element>
</xsl:element>

<!-- Field List -->
<FieldList>
<!-- Fields -->
<xsl:for-each select="EmailMessage/node()">
<xsl:choose>
<!-- Incident.Subject = Email.Subject-->
<xsl:when test="name() = 'Subject'">
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'Subject'"/>
</xsl:attribute>
<xsl:attribute name="Type">System.String</xsl:attribute>
<xsl:value-of select="."/>
</xsl:element>

<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'Category'"/>
</xsl:attribute>
<xsl:attribute name="Type">System.String</xsl:attribute>
<xsl:value-of select="."/>
</xsl:element>


</xsl:when>

<xsl:when test="name() = 'Body'">



<xsl:variable name="emailbody" method="html" indent="yes" >
<xsl:choose>
<xsl:when test="starts-with(normalize-space(.), '<INCIDENT>')">
<xsl:call-template name=" deleteHtmlTags">
<xsl:with-param name="html" select="@a" />
</xsl:call-template>
<xsl:call-template name="StringToXML">
<!-- remove CRLF -->
<xsl:with-param name="text" select="translate(., '&#xA;', '')" method="html" indent="yes"/>

</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Email body does not contain XML for Incident'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:variable>
<xsl:variable name="parameters" select="msxsl:node-set($emailbody)/tag[@name='INCIDENT']/tag" />

<xsl:variable name="symptom" select="$parameters[@name='DESCRIPTION']/text()" />
<xsl:variable name="service" select="$parameters[@name='SERVICE']/text()"/>
<!--<xsl:variable name="category" select="$parameters[@name='CATEGORY']/text()"/>-->

<xsl:variable name="status" select="$parameters[@name='STATUS']/text()"/>

<xsl:variable name="owner" select="$parameters[@name='OWNER']/text()"/>
<xsl:variable name="ownerteam" select="$parameters[@name='OWNERTEAM']/text()"/>

<xsl:variable name="impact" select="$parameters[@name='IMPACT']/text()"/>
<xsl:variable name="urgency" select="$parameters[@name='URGENCY']/text()"/>
<xsl:variable name="source" select="$parameters[@name='SOURCE']/text()"/>



<!-- Symptom -->


<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text method="html" indent="yes" match="a" >Symptom</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($symptom) > 0">
<xsl:value-of select="$symptom" disable-output-escaping="yes"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Default Symptom goes here</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Service -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Service</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($service) > 0">
<xsl:value-of select="$service"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Sodexo Amecca Service</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>


<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Status</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($status) > 0">
<xsl:value-of select="$status"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Logged</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Owner -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Owner</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($owner) > 0">
<xsl:value-of select="$owner"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Administrator Admin</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- OwnerTeam -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>OwnerTeam</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($ownerteam) > 0">
<xsl:value-of select="$ownerteam"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>SodexoAmecca Team</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Impact -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Impact</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($impact) > 0">
<xsl:value-of select="$impact"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>High</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Urgency -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Urgency</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($urgency) > 0">
<xsl:value-of select="$urgency"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>High</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Source -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Source</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($source) > 0">
<xsl:value-of select="$source"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Email</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- ProfileLink_Category -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>ProfileLink_Category</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($profilelink_cat) > 0">
<xsl:value-of select="$profilelink_cat"/>
</xsl:when>
<xsl:otherwise>
<!-- Set as 'Employee' -->
<xsl:text>Employee</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>
<!-- ProfileLink_RecId -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>ProfileLink_RecID</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($profilelink_recid) > 0">
<xsl:value-of select="$profilelink_recid"/>
</xsl:when>
<xsl:otherwise>
<!-- Set as Admin Recid-->
<xsl:text>FB884D18F7B746A0992880F2DFFE749C</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</FieldList>


</xsl:element>

</xsl:for-each>

</xsl:template>



<xsl:template name="StringToXML">
<xsl:param name="text"/>
<xsl:choose>
<!-- check if $text is a xml fragment -->
<xsl:when test="contains($text, '<')">
<xsl:variable name="tmp1" select="substring-after($text, '<')" />
<xsl:variable name="tmp2" select="substring-after($tmp1, '>')" />
<xsl:variable name="tagName" select="substring-before($tmp1, '>')" />
<xsl:variable name="endTag" select="concat(concat('<', concat('/', $tagName)), '>') " />
<xsl:value-of select="substring-before($text, '<')" />
<!-- create the tag -->
<xsl:element name="tag">
<xsl:attribute name="name"><xsl:value-of select="translate($tagName, 'abcdefghijklmnopqrstuvwxyz', 'ABCDEFGHIJKLMNOPQRSTUVWXYZ')"/></xsl:attribute>
<!-- create the children tree -->
<xsl:call-template name="StringToXML">
<xsl:with-param name="text" select="substring-before($tmp2, $endTag)" />
</xsl:call-template>
</xsl:element>
<!-- create the following siblings tree -->
<xsl:call-template name="StringToXML">
<xsl:with-param name="text" select="substring-after($tmp2, $endTag)"/>
</xsl:call-template>
</xsl:when>
<!-- $text is not a xml fragment, so just print the text itsself-->
<xsl:otherwise>
<xsl:choose>
<xsl:when test="$text !=''">
<xsl:value-of select="$text" />
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Invalid XML. Empty string'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:otherwise>
</xsl:choose>
</xsl:template>

<xsl:template name="deleteHtmlTags">
<xsl:param name="html"/>
<xsl:choose>
<xsl:when test="contains($html, '<')">
<xsl:value-of select="substring-before($html, '<')"/>
<!-- Recurse through HTML -->
<xsl:call-template name="deleteHtmlTags">
<xsl:with-param name="html" select="substring-after($html, '>')"/>
</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="$html"/>
</xsl:otherwise>
</xsl:choose>
</xsl:template>



</xsl:stylesheet>


TIA.

[Daniel Kakona]

XSLT CODE

<?xml version="1.0" encoding="UTF-8"?>
<!--
This XSLT sample will convert the following email body in XML format generated by the Email Service to hierarchical XML that can be consumed by the Integration Server using SchemaVersion "1.0".
<INCIDENT>
<DESCRIPTION>PC is very slow</DESCRIPTION>
<SERVICE>Desktop Service</SERVICE>
<CATEGORY>Performance Issue</CATEGORY>
<OWNER>Quality Assurance</OWNER>
<OWNERTEAM>IT</OWNERTEAM>
<URGENCY>Medium</URGENCY>
<IMPACT>Medium</IMPACT>
<SOURCE>Email</SOURCE>
</INCIDENT>
-->

<xsl:stylesheet version="2.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msxsl="urn:schemas-microsoft-com:xslt">
<xsl:variable name="ebody"/>
<!-- transform to xml fragment -->
<xsl:variable name="params" select="msxsl:node-set($ebody)/tag[@name='INCIDENT']/tag"/>
<xsl:template match="/">
<BusinessObjectList SchemaVersion="1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="HierarchicalObjects-1.0.xsd">
<!-- Templates in Abhängigkeit des eMail Betreffs aufrufen -->

<xsl:variable name="Subject" select = "BusinessObjectList/BusinessObject/EmailMessage/Subject"/>
<xsl:choose>
<xsl:when test="contains($Subject,'Incident#')">
<xsl:call-template name="INCIDENT-UPDATE"/>
</xsl:when>

<xsl:when test="contains(translate($Subject,'ABCDEFGHIJKLMNOPQRSTUVWXYZ','abcdefghijklmnopqrstuvwxyz'), 'printer')">
<xsl:call-template name="INCIDENT-KEYWORD-PRINTER"/>
</xsl:when>

<xsl:when test="contains(translate($Subject,'ABCDEFGHIJKLMNOPQRSTUVWXYZ','abcdefghijklmnopqrstuvwxyz'), 'outlook')">
<xsl:call-template name="INCIDENT-KEYWORD-OUTLOOK"/>
</xsl:when>

<xsl:when test="contains($Subject,'Service Request#')">
<xsl:call-template name="SERVICE-REQUEST-UPDATE"/>
</xsl:when>
<xsl:when test="contains($Subject,'Task#')">
<xsl:call-template name="TASK-UPDATE"/>
</xsl:when>
<xsl:otherwise>
<xsl:call-template name="INCIDENT-NEW" />

</xsl:otherwise>
</xsl:choose>
</BusinessObjectList>
</xsl:template>









<xsl:template name="INCIDENT-NEW">
<!--
Erzeugt aus der e-Mail den XML Code zum Aktualisieren Anlage eines neuen Incidents
- Die Attachments werden dem Incident hinzugefügt

Beispielaufruf:
<xsl:call-template name="INCIDENT-NEW" />
-->
<!-- find the profile link recid of the email sender -->
<xsl:variable name="profilelink_recid">

<!-- for each RelatedBusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject/RelatedBusinessObjectList/RelatedBusinessObject/BusinessObject">
<xsl:choose>
<xsl:when test="@Name = 'Employee'">
<xsl:for-each select="./FieldList/Field">
<xsl:choose>
<xsl:when test="@Name = 'RecId'">
<!-- <xsl:value-of select="."/>-->
<xsl:value-of select="'620F9E6687914E61A386572763768870'"/>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:variable>




<!-- find the profile link category of the email sender -->
<xsl:variable name="profilelink_cat">

<!-- for each RelatedBusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject/RelatedBusinessObjectList/RelatedBusinessObject/BusinessObject">
<xsl:choose>
<xsl:when test="@Name = 'Employee'">
<xsl:value-of select="'Employee'"/>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</xsl:variable>

<!-- for each BusinessObject -->
<xsl:for-each select="BusinessObjectList/BusinessObject">
<!-- Set the BO name -->
<xsl:element name="BusinessObject">
<!-- Set BO Name as 'Incident' -->
<xsl:attribute name="Name">
<xsl:value-of select="'Incident'"/>
</xsl:attribute>

<!-- Set Transaction as 'Insert' -->
<xsl:element name="Transaction">UpdateAdd</xsl:element>

<!--Unique Key List-->
<xsl:element name="UniqueKeyList">
<xsl:element name="UniqueKey">
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'IncidentNumber'"/>
</xsl:attribute>
</xsl:element>
</xsl:element>
</xsl:element>

<!-- Field List -->
<FieldList>
<!-- Fields -->
<xsl:for-each select="EmailMessage/node()">
<xsl:choose>
<!-- Incident.Subject = Email.Subject-->
<xsl:when test="name() = 'Subject'">
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'Subject'"/>
</xsl:attribute>
<xsl:attribute name="Type">System.String</xsl:attribute>
<xsl:value-of select="."/>
</xsl:element>

<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:value-of select="'Category'"/>
</xsl:attribute>
<xsl:attribute name="Type">System.String</xsl:attribute>
<xsl:value-of select="."/>
</xsl:element>


</xsl:when>

<xsl:when test="name() = 'Body'">



<xsl:variable name="emailbody" method="html" indent="yes" >
<xsl:choose>
<xsl:when test="starts-with(normalize-space(.), '<INCIDENT>')">
<xsl:call-template name=" deleteHtmlTags">
<xsl:with-param name="html" select="@a" />
</xsl:call-template>
<xsl:call-template name="StringToXML">
<!-- remove CRLF -->
<xsl:with-param name="text" select="translate(., '&#xA;', '')" method="html" indent="yes"/>

</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Email body does not contain XML for Incident'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:variable>
<xsl:variable name="parameters" select="msxsl:node-set($emailbody)/tag[@name='INCIDENT']/tag" />

<xsl:variable name="symptom" select="$parameters[@name='DESCRIPTION']/text()" />
<xsl:variable name="service" select="$parameters[@name='SERVICE']/text()"/>
<!--<xsl:variable name="category" select="$parameters[@name='CATEGORY']/text()"/>-->

<xsl:variable name="status" select="$parameters[@name='STATUS']/text()"/>

<xsl:variable name="owner" select="$parameters[@name='OWNER']/text()"/>
<xsl:variable name="ownerteam" select="$parameters[@name='OWNERTEAM']/text()"/>

<xsl:variable name="impact" select="$parameters[@name='IMPACT']/text()"/>
<xsl:variable name="urgency" select="$parameters[@name='URGENCY']/text()"/>
<xsl:variable name="source" select="$parameters[@name='SOURCE']/text()"/>



<!-- Symptom -->


<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text method="html" indent="yes" match="a" >Symptom</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($symptom) > 0">
<xsl:value-of select="$symptom" disable-output-escaping="yes"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Default Symptom goes here</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Service -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Service</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($service) > 0">
<xsl:value-of select="$service"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Sodexo Amecca Service</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>


<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Status</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($status) > 0">
<xsl:value-of select="$status"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Logged</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Owner -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Owner</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($owner) > 0">
<xsl:value-of select="$owner"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Administrator Admin</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- OwnerTeam -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>OwnerTeam</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($ownerteam) > 0">
<xsl:value-of select="$ownerteam"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>SodexoAmecca Team</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Impact -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Impact</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($impact) > 0">
<xsl:value-of select="$impact"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>High</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Urgency -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Urgency</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($urgency) > 0">
<xsl:value-of select="$urgency"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>High</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- Source -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>Source</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($source) > 0">
<xsl:value-of select="$source"/>
</xsl:when>
<xsl:otherwise>
<xsl:text>Email</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>

<!-- ProfileLink_Category -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>ProfileLink_Category</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($profilelink_cat) > 0">
<xsl:value-of select="$profilelink_cat"/>
</xsl:when>
<xsl:otherwise>
<!-- Set as 'Employee' -->
<xsl:text>Employee</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>
<!-- ProfileLink_RecId -->
<xsl:element name="Field">
<xsl:attribute name="Name">
<xsl:text>ProfileLink_RecID</xsl:text>
</xsl:attribute>
<xsl:choose>
<xsl:when test="string-length($profilelink_recid) > 0">
<xsl:value-of select="$profilelink_recid"/>
</xsl:when>
<xsl:otherwise>
<!-- Set as Admin Recid-->
<xsl:text>FB884D18F7B746A0992880F2DFFE749C</xsl:text>
</xsl:otherwise>
</xsl:choose>
</xsl:element>
</xsl:when>
</xsl:choose>
</xsl:for-each>
</FieldList>


</xsl:element>

</xsl:for-each>

</xsl:template>



<xsl:template name="StringToXML">
<xsl:param name="text"/>
<xsl:choose>
<!-- check if $text is a xml fragment -->
<xsl:when test="contains($text, '<')">
<xsl:variable name="tmp1" select="substring-after($text, '<')" />
<xsl:variable name="tmp2" select="substring-after($tmp1, '>')" />
<xsl:variable name="tagName" select="substring-before($tmp1, '>')" />
<xsl:variable name="endTag" select="concat(concat('<', concat('/', $tagName)), '>') " />
<xsl:value-of select="substring-before($text, '<')" />
<!-- create the tag -->
<xsl:element name="tag">
<xsl:attribute name="name"><xsl:value-of select="translate($tagName, 'abcdefghijklmnopqrstuvwxyz', 'ABCDEFGHIJKLMNOPQRSTUVWXYZ')"/></xsl:attribute>
<!-- create the children tree -->
<xsl:call-template name="StringToXML">
<xsl:with-param name="text" select="substring-before($tmp2, $endTag)" />
</xsl:call-template>
</xsl:element>
<!-- create the following siblings tree -->
<xsl:call-template name="StringToXML">
<xsl:with-param name="text" select="substring-after($tmp2, $endTag)"/>
</xsl:call-template>
</xsl:when>
<!-- $text is not a xml fragment, so just print the text itsself-->
<xsl:otherwise>
<xsl:choose>
<xsl:when test="$text !=''">
<xsl:value-of select="$text" />
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="'Invalid XML. Empty string'"/>
</xsl:otherwise>
</xsl:choose>
</xsl:otherwise>
</xsl:choose>
</xsl:template>

<xsl:template name="deleteHtmlTags">
<xsl:param name="html"/>
<xsl:choose>
<xsl:when test="contains($html, '<')">
<xsl:value-of select="substring-before($html, '<')"/>
<!-- Recurse through HTML -->
<xsl:call-template name="deleteHtmlTags">
<xsl:with-param name="html" select="substring-after($html, '>')"/>
</xsl:call-template>
</xsl:when>
<xsl:otherwise>
<xsl:value-of select="$html"/>
</xsl:otherwise>
</xsl:choose>
</xsl:template>



</xsl:stylesheet>

[adrian]

Hi,

I would still need some actual input to feed the entire stylesheet and obtain the same thing you are seeing.
This XSLT stylesheet is pretty much a "horror story" as stylesheets go. It mostly parses text and recreates XML in a different structure than the original one. It also seems to do this on multiple branches. It's very difficult to follow exactly what it's doing without actually running it.

As far as I can tell you should still get something like this:
<Field Name="Symptom">First Name: PaulLast Name: LuisEmail Address: paul.l@yahoo.comContact Number: 0123456789How can we help you: Testing </Field>
So, not sure, why you would get trimmed content after the email address.

Regards,
Adrian