URGENT:- Oxygen license issue with Proxy settings!

[mu258770]

Hi team,

We have HTTP Oxygen License Server installed in a Linux machine (v9.0.5) and we are using it for Eclipse Oxygen Author 23.1.

We observe that when we have system proxy enabled in the server (where the Eclipse Oxygen is present), the connection to Oxygen license server is failing with Forbidden 403 error message. It is not able to obtain license when we open anything in Oxygen XML Author (v23.1).
Could you please let us know if we need to do some configuration in license server to make it work when proxy is enabled in the client server?

We see the Oxygen license URL works fine from browsers (as they are included in the exceptions list). But somehow it does not work from the editor. If we disable the proxy, the connection works fine. Please help. This is a bit urgent now.

Regards,
Shabeer

[adrian]

Hello,

Are you using the Oxygen plugin for Eclipse or the standalone edition of Oxygen?

We observe that when we have system proxy enabled in the server (where the Eclipse Oxygen is present), the connection to Oxygen license server is failing with Forbidden 403 error message

403 indicates the proxy requires authentication, which Oxygen (or Eclipse?) cannot obtain when configured with "Use system settings". Both Oxygen standalone and Eclipse are Java apps and do not have access to your stored credentials (or SSO session) for the proxy that the web browser does.
Try to configure Oxygen (or Eclipse) with a "manual proxy configuration" (note the authentication) instead of system settings.

Could you please let us know if we need to do some configuration in license server to make it work when proxy is enabled in the client server?

The client cannot reach the license server in this case, if the proxy is between. So no, you can't fix this from the license server side.
Regards,
Adrian

[adrian]

Hi,

If we disable the proxy, the connection works fine.

You could also add the license server hostname (or IP) used in the license server URL to the "No proxy for" list from the manual proxy configuration.
This allows the connection to the license server to bypass the proxy (direct connection only for the license server connection).

Regards,
Adrian

[mu258770]

Hi Adrian,

Thanks a lot for the response. We are using Eclipse with Oxygen plugin.
We had already set the bypass list for Oxygen license server. But we were keeping the port number also as part of the URL and seems like that was causing the issue.

Now we just removed the port number and that seem to have solved the issue

Have a great day.

Regards,
Shabeer