uninstalling oxygen

Post by **duzgun** » Wed Oct 18, 2006 4:44 pm

I have used the editor for a month and my trial period is over. I tried uninstalling it, everytime i am receiving the message "Could not open key:UNKNOWN/.wsdl/SyncroSoft.<oXygen/>6.0_1. Verify that you have sufficient access to that key, or contact your support personnel" and i can not uninstal it. Does anyone have any idea how to uninstal the program?

Post by **Dan** » Thu Oct 19, 2006 10:52 am

Hello,

Have you installed the version 6 of the program?
From the error message it looks that you have no priviledges to uninstall the program, or the registry is corrupted somehow. You can delete the program from disk (probably from Program Files), and then the shortcuts from the Programs menu, but it will leave some residual keys into the registry.

Another possible solution is to reinstall it, then try to uninstall it again.
Regards,
Dan

Post by **uninstaller** » Fri Oct 20, 2006 12:00 pm

Hello.

I have the exact same problem when I'm trying to uninstall v7.1 for the same reason, with the same error message: "Could not open key:UNKNOWN/.wsdl/SyncroSoft.<oXygen/>6.0_1. Verify that you have sufficient access to that key, or contact your support personnel" . I haven't installed v6.0 previously.

Has anyone managed to uninstall v7.1? I tried repairing v7.1 but it gave me the same error message. I tried installing 7.2, but same thing there.

Post by **Dan** » Fri Oct 20, 2006 2:13 pm

Yes, indeed, there is a problem in our installation. On some systems it cannot find the extensions keys. This will be corrected in the next version. Unfortunately you will have to delete manually the progam files and shortcuts.

Post by **Dan** » Fri Oct 20, 2006 5:54 pm

A solution is to use the Windows Installer CleanUp Utility (a front end for MsiZap) to erase
the oXygen installation and the associated registry keys.
You can get it from here:
http://support.microsoft.com/kb/290301