Getting server cannot be reached popup

[shilpa]

Hi Oxygen Team,

We are getting Server cannot be reached. Please reload the page. popup.
Work around is we need to delete cache several times to resolve this.
Please let us know when we get this message and what is the solution for it.

image.png

Thanks in advance!!

[cosminef]

Hello,

Do the users who encounter this pop-up happen to be using any browser extensions? For example, when this message appears, you can open Developer Tools in the browser (F12 in Google Chrome) and check the Console and/or Network tab to see why the request is being blocked.
If indeed a certain extension (such as an ad blocker) is blocking the request, you can temporarily disable it to see if the issue still occurs.

Best,
Cosmin

[cosminef]

Hello,

Eventually, if you can reproduce the error, please check the browser console or even the network tab in the Developer Tools to see if any errors appear.

Best,
Cosmin