Oxygen crashes with XP

<oXygen/> general issues.
anderszvensson
Posts: 71
Joined: Wed Jul 14, 2010 11:38 am

Oxygen crashes with XP

Post by anderszvensson » Tue Nov 30, 2010 6:40 pm

Hi,

My company just got a license for Oxygen Author used by one of my colleagues on a computer with Windows XP (1GB memory, dual core processor). The problem is that Oxygen keeps crashing all the time in the middle of doing something. It could be for example committing to svn, or just saving a transformation scenario. The program closes completely in an instant and just vanishes from the screen, and you have to restart it from scratch.

I myself have Windows 7 with Oxygen XML editor, and I have not experienced any of these problems.

Could you please tell me why this happens and how to solve it?

Regards,

Anders

adrian
Posts: 2540
Joined: Tue May 17, 2005 4:01 pm

Re: Oxygen crashes with XP

Post by adrian » Tue Nov 30, 2010 7:04 pm

Hello,

We are aware of this potential problem and are currently investigating a fix.

The culprit is the 'folder monitoring'/'automatic refreshing' feature of the SVN client.

To prevent this from happening until a fix is available you need to go to Options -> Preferences -> SVN -> Working Copy and disable the option "Automatically refresh the working copy". Then restart Oxygen/Author and from this point on it should be stable. Note that by disabling this feature you will have to manually refresh(Working copy -> Refresh or press the toolbar button showing a green arrow in a folder) the working copy from the SVN client before updating/committing. If you forget to refresh, the SVN client will not see the modifications you made to the local files.

If you find the "automatic refresh" feature to be very important, there's also the possibility to start the Syncro SVN Client separately(as a standalone application) from the Windows Start menu or the Syncro SVN Client launcher(syncroSVNClient.exe).

Let me know if the problem persists after this.

Regards,
Adrian
Adrian Buza
<oXygen/> XML Editor, Schema Editor and XSLT Editor/Debugger
http://www.oxygenxml.com

anderszvensson
Posts: 71
Joined: Wed Jul 14, 2010 11:38 am

Re: Oxygen crashes with XP

Post by anderszvensson » Thu Dec 02, 2010 5:27 pm

Ok, thanks. Is this in fact a problem that occurs on Windows 7 too? Because I just noticed that my Oxygen has started crashing now and then too...

Regards,

Anders

adrian
Posts: 2540
Joined: Tue May 17, 2005 4:01 pm

Re: Oxygen crashes with XP

Post by adrian » Thu Dec 02, 2010 5:37 pm

The few crash reports we have received so far are all for Windows XP, but I guess this could also happen in Windows Vista or 7.

Either way, the workaround is the same, disable the "Automatically refresh the working copy" option.

Regards,
Adrian
Adrian Buza
<oXygen/> XML Editor, Schema Editor and XSLT Editor/Debugger
http://www.oxygenxml.com

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