Error when setting up Oxygen account

partyhat
Posts: 7
Joined: Wed Mar 10, 2021 12:34 am

Error when setting up Oxygen account

Post by partyhat » Wed Jul 14, 2021 6:37 pm

My coworker is trying to set up Content Fusion, but she is not able to create an Oxygen account. Whenever she tries to enter the requested information, she gets an error: ""Failed to create new account, try again later".

What can she do to fix this?

mihai_coanda
Posts: 52
Joined: Wed Jul 20, 2016 8:22 am

Re: Error when setting up Oxygen account

Post by mihai_coanda » Thu Jul 15, 2021 3:14 pm

Hello,

If this issue still reproduces there is a possibility that your colleague already created an account and has forgotten about its creation.
They can try to reset the password for their account if this is the case.

Regards,
Michael
Michael

https://www.oxygenxml.com

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