Hi,
Yes, thanks I have been in communication with Charles in Zendesk on this process and he has been very helpful.
Regards,
Ann

Hi, I have a DITA file that holds all my commonly reused phrases i.e. conrefs.dita. Some of these entries are product names that include trademarks e.g. <ph id="product1">Product1<tm tmtype="reg"/></ph> <ph id="product2">Product 2<tm tmtype="service"/></ph> <p...

Hi,
I know I have done this before but cannot remember how. I have added a folder of files that I want to have included in my transformation out folder but they are not DITA files. How do I make a group of other files copied over to my transformation out folder?
Any advice appreciated,
Regards,
Ann

That's great
Thank you,
Ann

Thanks for that Ionela,
I am trying to publish 2 different outputs, one for WebHelp with Previous and Next links and one for HTML5 ideally without Previous and Next links.
So this isn't possible?
Regards,
Ann

Hi,
Can anyone advise where in Oxygen XML Author Configure Transformation Scenario(s) I can turn off the generation of Previous Topic and Next Topic links for the HTML5 transformation scenario.
Any advice appreciated,
Regards,
Ann

Hi, Our company uses Zendesk Support for customer service tickets and has started to use Zendesk Guide for customer service articles. We also use DITA to Oxygen WebHelp (defined in Oxygen XML Author) for general product documentation. Management want to know why we have 2 documentation repositories ...

Thanks Radu,
I had actually just discovered that I needed to manually add in
It is playing with full-screen option,
Regards,
Ann

Hi, I am trying to embed a video hosted on Vimeo into my WebHelp responsive content. I am using the embed link provided by Vimeo. The video settings in Vimeo allow full screen. When I watch the video in my webhelp responsive output I don't see any fullscreen link option. Is this something that shoul...

Hi Radu,
I actually did yesterday to Bogdan
Regards,
Ann

Hi, My ANT_OPTS env variable is set to -Xmx6000m -Xms512m in my system environment variables for Windows 10. I have removed the JVM setting from my publishing template But this doesn't seem to be sufficient for building from command line using WebHelp V 20. I am still getting java.lang.OutOfMemoryEr...

Thanks. So where should i specify JVM parameters for a command line build?
Regards,
Ann

Hi, Prior to release 20 of Oxygen XML Author and WebHelp, I had used dita.bat command in my command line window with reference to a .properties file to build my DITA content out to webhelp responsive. My .properties file had an entry as follows baseJVMArgLine=-Xmx4000m Now that I am using a publishi...

Hi,
Can I extend Oxygen XML Author functionality to add to the characters available via Insert From character Map... to include others such as ?
I need a left heavy arrow.
Thanks in advance,
Ann

Thank you for making these things so doable

Is it possible to use something like CSS in Oxygen Author to automatically include this value in the DITA table title.
Regards,
Ann

Hi Radu,
That worked perfectly
thanks again,
Ann

Hi,
Is there any way of identifying the number of rows in a DITA table through Oxygen XML Author?
Thanks in advance,
Ann

Hi Radu,
That worked a treat
Thanks for your help.
Regards,
Ann

Hi Radu, >>>>>Do you want me to give you more details about this? Have you customized the DITA framework configuration until now? Have you added custom actions to it? Yes, it would be great to get more details to get me started. I have only customized the DITA framework in order to add my own Schema...

Hi,
Is it possible to pre-configure in Oxygen XML Author so that a table element added in DITA will always have frame and cell separators turned on.
i.e.
Thanks in advance,
Ann

Ok, thanks Radu.

Hi,
I thought I had recently successfully done the following:
- Added an image element to my DITA topic and set the href attribute value to a .png file on an external SharePoint server so that the image rendered in Author view.

Is this possible?
Thanks,
Ann

Hi Bogdan, I did as you suggested and wrapped the GA script with <body> tag as follows: <body> <script async src="https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js',...

Hi, I have tried to update the Google Analytics tracking file that was previoulsy working fine in our WebHelp generated site. The new GA file is as described in https://support.google.com/analytics/answer/1008080?hl=en. The old GA file looked like: <script> (function(i,s,o,g,r,a,m){i['GoogleAnalytic...

Hi, My problem turned out to b a path reference that navigated up above the folder containing the root ditamap and then navigated back down to a sibling topic :-| This doesn't cause any alerts in the Validation or build. However, our TeamCity build appends an auto generated folder to the root folder...

Hi Costin, Yes all my maps are in the root folder so no map will ever by looking "up" to find any referenced topics. I do have links to external web files ...but this shouldn't be a problem. For some reason given the following setup in my build log output: log-arg: [echo] *****************...

Hi,
The link states
The fix.external.refs.com.oxygenxml parameter is only supported when the DITA OT transformation process is started from Oxygen XML Editor.

How are such references handled when building using Oxygen WebHelp plugin configured on a build server?
Thanks,
Ann

Hi, We are having difficulties recently with how our TeamCity agents transform our SVN stored DITA content using Oxygen WebHelp. There is something strange going on with the contents being pushed to the generated Temp folder and Out folder. Is anyone else using this configuration of TeamCity build s...

Hi,
My manager want to know if we can harness the search terms that users key into our webhelp site.
Is there any customisation hook that I can research to see how much effort is involved?
Any advice appreciated,
Regards,
Ann