Search found 220 matches

by ann.jensen
Mon Sep 17, 2018 12:45 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Reuse DITA content in Zendesk
Replies: 3
Views: 244

Re: Reuse DITA content in Zendesk

Hi,
Yes, thanks I have been in communication with Charles in Zendesk on this process and he has been very helpful.
Regards,
Ann
by ann.jensen
Thu Sep 06, 2018 11:24 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Conref entry with registered trademark not resolving in topic title
Replies: 1
Views: 72

Conref entry with registered trademark not resolving in topic title

Hi, I have a DITA file that holds all my commonly reused phrases i.e. conrefs.dita. Some of these entries are product names that include trademarks e.g. <ph id="product1">Product1<tm tmtype="reg"/></ph> <ph id="product2">Product 2<tm tmtype="service"/></ph> <p...
by ann.jensen
Fri Aug 10, 2018 11:11 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Make files available in transformation out folder
Replies: 1
Views: 134

Make files available in transformation out folder

Hi,
I know I have done this before but cannot remember how. I have added a folder of files that I want to have included in my transformation out folder but they are not DITA files. How do I make a group of other files copied over to my transformation out folder?
Any advice appreciated,
Regards,
Ann
by ann.jensen
Thu Jun 21, 2018 12:47 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Previous and Next Topic in HTML5
Replies: 4
Views: 351

Re: Previous and Next Topic in HTML5

That's great :-)
Thank you,
Ann
by ann.jensen
Thu Jun 21, 2018 10:19 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Previous and Next Topic in HTML5
Replies: 4
Views: 351

Re: Previous and Next Topic in HTML5

Thanks for that Ionela,
I am trying to publish 2 different outputs, one for WebHelp with Previous and Next links and one for HTML5 ideally without Previous and Next links.
So this isn't possible?
Regards,
Ann
by ann.jensen
Tue Jun 19, 2018 4:52 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Previous and Next Topic in HTML5
Replies: 4
Views: 351

Previous and Next Topic in HTML5

Hi,
Can anyone advise where in Oxygen XML Author Configure Transformation Scenario(s) I can turn off the generation of Previous Topic and Next Topic links for the HTML5 transformation scenario.
Any advice appreciated,
Regards,
Ann
by ann.jensen
Thu Jun 07, 2018 11:01 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Reuse DITA content in Zendesk
Replies: 3
Views: 244

Reuse DITA content in Zendesk

Hi, Our company uses Zendesk Support for customer service tickets and has started to use Zendesk Guide for customer service articles. We also use DITA to Oxygen WebHelp (defined in Oxygen XML Author) for general product documentation. Management want to know why we have 2 documentation repositories ...
by ann.jensen
Tue May 29, 2018 4:08 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Embed Vimeo video in webhelp responsive
Replies: 3
Views: 294

Re: Embed Vimeo video in webhelp responsive

Thanks Radu,
I had actually just discovered that I needed to manually add in

Code: Select all

 <param name="allowfullscreen"/>

It is playing with full-screen option,
Regards,
Ann
by ann.jensen
Fri May 25, 2018 12:32 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Embed Vimeo video in webhelp responsive
Replies: 3
Views: 294

Embed Vimeo video in webhelp responsive

Hi, I am trying to embed a video hosted on Vimeo into my WebHelp responsive content. I am using the embed link provided by Vimeo. The video settings in Vimeo allow full screen. When I watch the video in my webhelp responsive output I don't see any fullscreen link option. Is this something that shoul...
by ann.jensen
Tue Apr 24, 2018 10:11 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Build from command line using new publishing template
Replies: 6
Views: 605

Re: Build from command line using new publishing template

Hi Radu,
I actually did yesterday to Bogdan :-)
Regards,
Ann
by ann.jensen
Thu Apr 19, 2018 12:03 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Build from command line using new publishing template
Replies: 6
Views: 605

Re: Build from command line using new publishing template

Hi, My ANT_OPTS env variable is set to -Xmx6000m -Xms512m in my system environment variables for Windows 10. I have removed the JVM setting from my publishing template But this doesn't seem to be sufficient for building from command line using WebHelp V 20. I am still getting java.lang.OutOfMemoryEr...
by ann.jensen
Fri Apr 13, 2018 4:10 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Build from command line using new publishing template
Replies: 6
Views: 605

Re: Build from command line using new publishing template

Thanks. So where should i specify JVM parameters for a command line build?
Regards,
Ann
by ann.jensen
Thu Apr 12, 2018 3:20 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Build from command line using new publishing template
Replies: 6
Views: 605

Build from command line using new publishing template

Hi, Prior to release 20 of Oxygen XML Author and WebHelp, I had used dita.bat command in my command line window with reference to a .properties file to build my DITA content out to webhelp responsive. My .properties file had an entry as follows baseJVMArgLine=-Xmx4000m Now that I am using a publishi...
by ann.jensen
Fri Mar 09, 2018 1:22 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Support for other unicode characters?
Replies: 1
Views: 263

Support for other unicode characters?

Hi,
Can I extend Oxygen XML Author functionality to add to the characters available via Insert From character Map... to include others such as

Code: Select all

U+1F880
?
I need a left heavy arrow.
Thanks in advance,
Ann
by ann.jensen
Thu Feb 15, 2018 1:59 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Count of rows in a DITA table
Replies: 5
Views: 507

Re: Count of rows in a DITA table

Thank you for making these things so doable :-)
by ann.jensen
Tue Feb 13, 2018 7:13 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Count of rows in a DITA table
Replies: 5
Views: 507

Re: Count of rows in a DITA table

Is it possible to use something like CSS in Oxygen Author to automatically include this value in the DITA table title.
Regards,
Ann
by ann.jensen
Tue Feb 13, 2018 5:35 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Count of rows in a DITA table
Replies: 5
Views: 507

Re: Count of rows in a DITA table

Hi Radu,
That worked perfectly :-)
thanks again,
Ann
by ann.jensen
Tue Feb 13, 2018 3:30 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Count of rows in a DITA table
Replies: 5
Views: 507

Count of rows in a DITA table

Hi,
Is there any way of identifying the number of rows in a DITA table through Oxygen XML Author?
Thanks in advance,
Ann
by ann.jensen
Thu Jan 25, 2018 5:19 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Configure table element to always have frame
Replies: 4
Views: 419

Re: Configure table element to always have frame

Hi Radu,
That worked a treat :-)
Thanks for your help.
Regards,
Ann
by ann.jensen
Mon Jan 22, 2018 3:54 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Configure table element to always have frame
Replies: 4
Views: 419

Re: Configure table element to always have frame

Hi Radu, >>>>>Do you want me to give you more details about this? Have you customized the DITA framework configuration until now? Have you added custom actions to it? Yes, it would be great to get more details to get me started. I have only customized the DITA framework in order to add my own Schema...
by ann.jensen
Mon Jan 22, 2018 3:11 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Configure table element to always have frame
Replies: 4
Views: 419

Configure table element to always have frame

Hi,
Is it possible to pre-configure in Oxygen XML Author so that a table element added in DITA will always have frame and cell separators turned on.
i.e.

Code: Select all

 <table colsep="1" rowsep="1" frame="all">

Thanks in advance,
Ann
by ann.jensen
Mon Dec 04, 2017 2:23 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Can I stream an image from an external server?
Replies: 2
Views: 385

Can I stream an image from an external server?

Hi,
I thought I had recently successfully done the following:
- Added an image element to my DITA topic and set the href attribute value to a .png file on an external SharePoint server so that the image rendered in Author view.

Is this possible?
Thanks,
Ann
by ann.jensen
Fri Nov 24, 2017 6:48 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Integrating with the New Google Analytics using gtag.js
Replies: 3
Views: 572

Re: Integrating with the New Google Analytics using gtag.js

Hi Bogdan, I did as you suggested and wrapped the GA script with <body> tag as follows: <body> <script async src="https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js',...
by ann.jensen
Thu Nov 23, 2017 6:26 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Integrating with the New Google Analytics using gtag.js
Replies: 3
Views: 572

Integrating with the New Google Analytics using gtag.js

Hi, I have tried to update the Google Analytics tracking file that was previoulsy working fine in our WebHelp generated site. The new GA file is as described in https://support.google.com/analytics/answer/1008080?hl=en. The old GA file looked like: <script> (function(i,s,o,g,r,a,m){i['GoogleAnalytic...
by ann.jensen
Mon Nov 20, 2017 3:06 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Help with Dita debug-filter build step
Replies: 6
Views: 766

Re: Help with Dita debug-filter build step

Hi, My problem turned out to b a path reference that navigated up above the folder containing the root ditamap and then navigated back down to a sibling topic :-| This doesn't cause any alerts in the Validation or build. However, our TeamCity build appends an auto generated folder to the root folder...
by ann.jensen
Fri Nov 17, 2017 7:48 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Help with Dita debug-filter build step
Replies: 6
Views: 766

Re: Help with Dita debug-filter build step

Hi Costin, Yes all my maps are in the root folder so no map will ever by looking "up" to find any referenced topics. I do have links to external web files ...but this shouldn't be a problem. For some reason given the following setup in my build log output: log-arg: [echo] *****************...
by ann.jensen
Fri Nov 17, 2017 5:53 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Help with Dita debug-filter build step
Replies: 6
Views: 766

Re: Help with Dita debug-filter build step

Hi,
The link states
The fix.external.refs.com.oxygenxml parameter is only supported when the DITA OT transformation process is started from Oxygen XML Editor.

How are such references handled when building using Oxygen WebHelp plugin configured on a build server?
Thanks,
Ann
by ann.jensen
Fri Nov 17, 2017 4:05 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Running Oxygen WebHelp on multiple threads
Replies: 2
Views: 556

Re: Running Oxygen WebHelp on multiple threads

Hi, We are having difficulties recently with how our TeamCity agents transform our SVN stored DITA content using Oxygen WebHelp. There is something strange going on with the contents being pushed to the generated Temp folder and Out folder. Is anyone else using this configuration of TeamCity build s...
by ann.jensen
Thu Nov 16, 2017 6:52 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Capturing log of search items used
Replies: 1
Views: 353

Capturing log of search items used

Hi,
My manager want to know if we can harness the search terms that users key into our webhelp site.
Is there any customisation hook that I can research to see how much effort is involved?
Any advice appreciated,
Regards,
Ann

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