Search found 313 matches

by ionela
Wed Jan 15, 2020 12:51 pm
Forum: Common Problems
Topic: Webhelp refresh
Replies: 4
Views: 148

Re: Webhelp refresh

Hi, Could you please provide us more details about the context of this problem? Does this problem occurred after an upgrade of the oXygen XML WebHelp plugin to a new version? Or the problem occurred between two deployments with your customization and the same version of the WebHelp plugin? Also, cou...
by ionela
Wed Jan 15, 2020 10:46 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: generating Task text 'short description'
Replies: 1
Views: 52

Re: generating Task text 'short description'

Hi,

To generate headings for sections within task topics you need to set the 'args.gen.task.lbl' parameter to 'YES' in the WebHelp Responsive transformation scenario (edit the scenario and set the parameter to YES as you cannot modify a built-in scenario).

I hope this helps.

Regards,
Ionela
by ionela
Tue Dec 24, 2019 12:21 pm
Forum: Common Problems
Topic: Searching result page doesn't display
Replies: 3
Views: 265

Re: Searching result page doesn't display

Hi,

Unfortunately, we could not reproduce this issue neither with v21.0 or with v21.1. The user manual for both versions of oXygen XML (generated with v21.0 and v21.1 are stored on the same server), so the internet connection delay should be the same for both versions.

Regards,
Ionela
by ionela
Tue Dec 24, 2019 11:53 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Customize Publishing Templates for WebHelp Responsive
Replies: 2
Views: 209

Re: Customize Publishing Templates for WebHelp Responsive

Hi, Thank you for your feedback. We are not aware of such a problem and I have just tested now this scenario with version 21.1 and the ' webhelp.fragment.after.body ' parameter was correctly set. Could you please provide us an example of a parameter you try to set? There are some parameters which ca...
by ionela
Thu Dec 19, 2019 4:27 pm
Forum: Other Issues
Topic: Help me understand webhelp responsive search
Replies: 3
Views: 299

Re: Help me understand webhelp responsive search

Hi,

Thank you for your feedback.

I just wanted to mention that we do not recommend to modify the built-in files as this might to several problem when you update your oXygen XML/WebHelp installation.

Regards,
Ionela
by ionela
Thu Dec 19, 2019 3:41 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Javascript in Webhelp responsive output
Replies: 4
Views: 189

Re: Javascript in Webhelp responsive output

Hi Syed,

Could you please provide us a snippet of the HTML fragment you've used and we'll try to figure out a possible cause of this problem.
If the snippet contains sensitive information, you can send it by email to support AT oxygenxml DOT com.

Regards,
Ionela
by ionela
Thu Dec 19, 2019 3:29 pm
Forum: Common Problems
Topic: Problems with Oxygen WebHelp 21.1 (DITA-OT) plug-in
Replies: 1
Views: 106

Re: Problems with Oxygen WebHelp 21.1 (DITA-OT) plug-in

Hi Jim, We have already replied by email regarding this issue. Just to update the thread, please find the response below. The Publishing Template mechanism from Oxygen WebHelp offers you the possibility to include a JavaScript AMD module in the output HTML files. The procedure is described in our Us...
by ionela
Wed Dec 18, 2019 12:42 pm
Forum: Common Problems
Topic: Searching result page doesn't display
Replies: 3
Views: 265

Re: Searching result page doesn't display

Hi, Thank you for your feedback. We are not aware of such an issue using version 21.1 of oXygen XML and we could not reproduce it using on user manual. Could you please let us know the search content you've used (the strings you have tried to search) in our user manual)? This way we'll reproduce the...
by ionela
Tue Dec 17, 2019 11:39 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Advice on translations
Replies: 3
Views: 152

Re: Advice on translations

Hi,

Thank you for your feedback. I have added it to our tracking tool to be further analyzed by our development team.

Regards,
Ionela
by ionela
Mon Dec 16, 2019 12:05 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive Search looking for files outside of Webhelp output
Replies: 3
Views: 166

Re: Webhelp Responsive Search looking for files outside of Webhelp output

Hi,

Yes, it is better to have each WebHelp output stored in its own directory (different directories for each output).

Regards,
Ionela
by ionela
Thu Nov 28, 2019 12:29 pm
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 10
Views: 454

Re: WebHelp Search broken in latest v21.1 update

Hi, Thank you for sending us the samples. As specified by email, we've investigated and it seems that your output is generated using an old version of WebHelp plugin (build number 2019052017) that leads to this issues. Please make sure that you are using the latest version of WebHelp plugin and that...
by ionela
Wed Nov 27, 2019 11:59 am
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 10
Views: 454

Re: WebHelp Search broken in latest v21.1 update

Hi, Unfortunately, we could not reproduce this issue on our side as we haven't get any follow up by email to this thread with the output. To investigate this issue on our side, could you please send us your output folder by email ( support AT oxygenxml DOT com ) or using our technical support form: ...
by ionela
Tue Nov 26, 2019 3:49 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Customize related-links section
Replies: 2
Views: 176

Re: Customize related-links section

Hi, In case the related links are specified within the DITA topics, to customize the display of <related links> section in the WebHelp Responsive section, you can use a structure like this in your source files: <related-links>/ <linklist>/ <title> : <related-links> <linklist> <title>Custom Title</ti...
by ionela
Tue Nov 05, 2019 11:19 am
Forum: Other Issues
Topic: Oxygen Author license
Replies: 1
Views: 131

Re: Oxygen Author license

Hi Syed,

To check this could you please write an email to our support email address support AT oxygenxml DOT com indicating the license key(s) you currently use.

Regards,
Ionela
by ionela
Thu Oct 17, 2019 12:57 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Feedback functionality does not work with mobile devices
Replies: 3
Views: 237

Re: Feedback functionality does not work with mobile devices

Hi, Unfortunately, we do not have an estimation of the official release date for the new FeedBack system. Most likely, in one month will release a demo version of it. Please note that the new Oxygen Feedback system is a new SAS platform, not an improved version of the WebHelp Responsive with feedbac...
by ionela
Thu Oct 17, 2019 11:07 am
Forum: XSLT and FOP
Topic: Transformation Output File Paths are platform-specific
Replies: 4
Views: 600

Re: Transformation Output File Paths are platform-specific

Hi Carolyn,

Thank you for your feedback.

I confirm this path issue is a bug in the current WebHelp implementation. The problem is already logged to our issue tracking tool in order to be analyzed by our development team. I have added your comments to it.

Regards,
Ionela
by ionela
Mon Oct 14, 2019 5:15 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Feedback functionality does not work with mobile devices
Replies: 3
Views: 237

Re: Feedback functionality does not work with mobile devices

Hi, Thank you for your feedback. We were able to reproduce this problem on our side and I have logged it to our tracking tool in order to be further investigated by our development team. We are currently working on a new Oxygen FeedBack system that have been deployed on our user guide: Oxygen XML We...
by ionela
Wed Oct 02, 2019 12:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: How to delete the colon after Optional tag
Replies: 1
Views: 166

Re: How to delete the colon after Optional tag

Hi, Unfortunately, there is no easy out of the box way to remove the colon after the "Optional" tag. You can achieve this by developing a customization using XSLT extension points (this requires XSLT knowledge): How to Use XSLT Extension Points from a Publishing Template You can try to add and XSLT ...
by ionela
Tue Sep 24, 2019 12:51 pm
Forum: Feature Request
Topic: Need topicmeta elements to work in WebHelp Responsive output
Replies: 1
Views: 176

Re: Need topicmeta elements to work in WebHelp Responsive output

Hi,

When you use the <navtitle> element within the DITA Map make sure you set also the locktitle attribute to "yes".
For more details you can check the navtitle and locktitle specification DITA map attributes

Regards,
Ionela
by ionela
Mon Sep 23, 2019 11:17 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive 21.1 - Apply custom sort for Index Terms
Replies: 1
Views: 154

Re: Webhelp Responsive 21.1 - Apply custom sort for Index Terms

Hi Arron, Unfortunately, there isn't an out of the box implementation for the use-case you have indicated. You could try to achieve this by developing a XSLT customization using XSLT extension points (note that this requires XSLT knowledge). For instance, you can try to use com.oxygenxml.webhelp.xsl...
by ionela
Wed Sep 18, 2019 9:04 pm
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 10
Views: 454

Re: WebHelp Search broken in latest v21.1 update

Hi, Yes, please send us the output folder to further investigate this issue, You can sent it by email to support AT oxygenxml DOT com or using our technical support form: https://www.oxygenxml.com/techSupport.html To avoid sending us any confidential content, you can run the transformation on our sa...
by ionela
Mon Sep 16, 2019 3:58 pm
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 10
Views: 454

Re: WebHelp Search broken in latest v21.1 update

Hi, Thank you for your feedback. We are not aware of such an issue using the latest maintenance build of oXygen XML ( 2019090904 ) and unfortunately, we could not reproduce it on our side. This problem might be caused if you mix resources from different transformation scenarios. If you are willing t...
by ionela
Mon Sep 16, 2019 3:27 pm
Forum: Common Problems
Topic: Dynamically discard registered trademark symbol
Replies: 5
Views: 353

Re: Dynamically discard registered trademark symbol

Hi,

Could you please specify what kind of framework do you use as source file (DITA)? Also, what type of output do you try to obtain(WebHelp Responsive, PDF, etc) and which transformation do you run in oXygen XML?

Regards,
Ionela
by ionela
Thu Sep 12, 2019 12:50 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive WebHelp with external HTML files
Replies: 2
Views: 200

Re: Responsive WebHelp with external HTML files

Hi Carolyn, Thank you for your feedback. In the WebHelp Responsive output the external HTMLs are not considered part of the documentation, so no further processing is done for this files (there is no header, footer, etc.). I have added an improvement request to our issue tracking tool to analyze the...
by ionela
Thu Sep 12, 2019 11:22 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Topicref with external target doesn't open in new browser tab
Replies: 3
Views: 219

Re: Topicref with external target doesn't open in new browser tab

Hi,

Thank you for all these details.
We've managed to reproduce the problem on our side and I have logged it to our issue tracking tool. This will be further analyzed by our development team.
We'll update the thread when the bugfix becomes available.

Regards,
Ionela
by ionela
Tue Sep 10, 2019 12:06 pm
Forum: Other Issues
Topic: Topic not well linked - WebHelp Responsive
Replies: 1
Views: 175

Re: Topic not well linked - WebHelp Responsive

Hi,

One possible cause for this problem would be if you have resources located outside of the main DITA map folder. You can find more details about this in our user manual: References Outside the Main DITA Map Folder

Regards,
Ionela
by ionela
Tue Sep 10, 2019 11:06 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Change Search Scop
Replies: 8
Views: 1728

Re: Change Search Scop

Hi,

I'm sorry, but the issue is still not resolved.
The oXygen XML website is using a different search engine.
Unfortunately, for the WebHelp Responsive output we do not have a procedure that we can offer as a workaround to replace the search engine functionality.

Regards,
Ionela
by ionela
Wed Sep 04, 2019 12:16 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Move the search bar to the menu ?
Replies: 5
Views: 1196

Re: Move the search bar to the menu ?

Hi,

Unfortunately, in this case as you need to modify the structure of the generated HTML files there is no other way to do accomplish this (it is the easiest way for the time being). We are working on improving this procedure in a future version of oXygen XML.

Regards,
Ionela
by ionela
Wed Sep 04, 2019 11:54 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive webhelp: Change the size of the header area
Replies: 1
Views: 137

Re: Responsive webhelp: Change the size of the header area

Hi,

You can achieve this by customizing your output using CSS. You can find more details about CSS customizations for WebHelp Responsive output in our user-manual:
How to Use CSS Styling to Customize the Output

Regards,
Ionela
by ionela
Fri Aug 16, 2019 2:52 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Making pictures in HTML clickable to open bigger pictures
Replies: 4
Views: 347

Re: Making pictures in HTML clickable to open bigger pictures

Hi, Could you please specify what transformation scenario do you use in oXygen XML to obtain the output? Do you use the DITA Map WebHelp Responsive transformation scenario? If yes, for the WebHelp Responsive output improvements were made to image rendering in the output of WebHelp Responsive layouts...