Search found 300 matches

by ionela
Tue Nov 05, 2019 11:19 am
Forum: Other Issues
Topic: Oxygen Author license
Replies: 1
Views: 66

Re: Oxygen Author license

Hi Syed,

To check this could you please write an email to our support email address support AT oxygenxml DOT com indicating the license key(s) you currently use.

Regards,
Ionela
by ionela
Thu Oct 17, 2019 12:57 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Feedback functionality does not work with mobile devices
Replies: 3
Views: 185

Re: Feedback functionality does not work with mobile devices

Hi, Unfortunately, we do not have an estimation of the official release date for the new FeedBack system. Most likely, in one month will release a demo version of it. Please note that the new Oxygen Feedback system is a new SAS platform, not an improved version of the WebHelp Responsive with feedbac...
by ionela
Thu Oct 17, 2019 11:07 am
Forum: XSLT and FOP
Topic: Transformation Output File Paths are platform-specific
Replies: 4
Views: 513

Re: Transformation Output File Paths are platform-specific

Hi Carolyn,

Thank you for your feedback.

I confirm this path issue is a bug in the current WebHelp implementation. The problem is already logged to our issue tracking tool in order to be analyzed by our development team. I have added your comments to it.

Regards,
Ionela
by ionela
Mon Oct 14, 2019 5:15 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Feedback functionality does not work with mobile devices
Replies: 3
Views: 185

Re: Feedback functionality does not work with mobile devices

Hi, Thank you for your feedback. We were able to reproduce this problem on our side and I have logged it to our tracking tool in order to be further investigated by our development team. We are currently working on a new Oxygen FeedBack system that have been deployed on our user guide: Oxygen XML We...
by ionela
Wed Oct 02, 2019 12:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: How to delete the colon after Optional tag
Replies: 1
Views: 138

Re: How to delete the colon after Optional tag

Hi, Unfortunately, there is no easy out of the box way to remove the colon after the "Optional" tag. You can achieve this by developing a customization using XSLT extension points (this requires XSLT knowledge): How to Use XSLT Extension Points from a Publishing Template You can try to add and XSLT ...
by ionela
Tue Sep 24, 2019 12:51 pm
Forum: Feature Request
Topic: Need topicmeta elements to work in WebHelp Responsive output
Replies: 1
Views: 124

Re: Need topicmeta elements to work in WebHelp Responsive output

Hi,

When you use the <navtitle> element within the DITA Map make sure you set also the locktitle attribute to "yes".
For more details you can check the navtitle and locktitle specification DITA map attributes

Regards,
Ionela
by ionela
Mon Sep 23, 2019 11:17 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive 21.1 - Apply custom sort for Index Terms
Replies: 1
Views: 115

Re: Webhelp Responsive 21.1 - Apply custom sort for Index Terms

Hi Arron, Unfortunately, there isn't an out of the box implementation for the use-case you have indicated. You could try to achieve this by developing a XSLT customization using XSLT extension points (note that this requires XSLT knowledge). For instance, you can try to use com.oxygenxml.webhelp.xsl...
by ionela
Wed Sep 18, 2019 9:04 pm
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 3
Views: 161

Re: WebHelp Search broken in latest v21.1 update

Hi, Yes, please send us the output folder to further investigate this issue, You can sent it by email to support AT oxygenxml DOT com or using our technical support form: https://www.oxygenxml.com/techSupport.html To avoid sending us any confidential content, you can run the transformation on our sa...
by ionela
Mon Sep 16, 2019 3:58 pm
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 3
Views: 161

Re: WebHelp Search broken in latest v21.1 update

Hi, Thank you for your feedback. We are not aware of such an issue using the latest maintenance build of oXygen XML ( 2019090904 ) and unfortunately, we could not reproduce it on our side. This problem might be caused if you mix resources from different transformation scenarios. If you are willing t...
by ionela
Mon Sep 16, 2019 3:27 pm
Forum: Common Problems
Topic: Dynamically discard registered trademark symbol
Replies: 5
Views: 242

Re: Dynamically discard registered trademark symbol

Hi,

Could you please specify what kind of framework do you use as source file (DITA)? Also, what type of output do you try to obtain(WebHelp Responsive, PDF, etc) and which transformation do you run in oXygen XML?

Regards,
Ionela
by ionela
Thu Sep 12, 2019 12:50 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive WebHelp with external HTML files
Replies: 2
Views: 158

Re: Responsive WebHelp with external HTML files

Hi Carolyn, Thank you for your feedback. In the WebHelp Responsive output the external HTMLs are not considered part of the documentation, so no further processing is done for this files (there is no header, footer, etc.). I have added an improvement request to our issue tracking tool to analyze the...
by ionela
Thu Sep 12, 2019 11:22 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Topicref with external target doesn't open in new browser tab
Replies: 3
Views: 168

Re: Topicref with external target doesn't open in new browser tab

Hi,

Thank you for all these details.
We've managed to reproduce the problem on our side and I have logged it to our issue tracking tool. This will be further analyzed by our development team.
We'll update the thread when the bugfix becomes available.

Regards,
Ionela
by ionela
Tue Sep 10, 2019 12:06 pm
Forum: Other Issues
Topic: Topic not well linked - WebHelp Responsive
Replies: 1
Views: 114

Re: Topic not well linked - WebHelp Responsive

Hi,

One possible cause for this problem would be if you have resources located outside of the main DITA map folder. You can find more details about this in our user manual: References Outside the Main DITA Map Folder

Regards,
Ionela
by ionela
Tue Sep 10, 2019 11:06 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Change Search Scop
Replies: 7
Views: 1541

Re: Change Search Scop

Hi,

I'm sorry, but the issue is still not resolved.
The oXygen XML website is using a different search engine.
Unfortunately, for the WebHelp Responsive output we do not have a procedure that we can offer as a workaround to replace the search engine functionality.

Regards,
Ionela
by ionela
Wed Sep 04, 2019 12:16 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Move the search bar to the menu ?
Replies: 5
Views: 1122

Re: Move the search bar to the menu ?

Hi,

Unfortunately, in this case as you need to modify the structure of the generated HTML files there is no other way to do accomplish this (it is the easiest way for the time being). We are working on improving this procedure in a future version of oXygen XML.

Regards,
Ionela
by ionela
Wed Sep 04, 2019 11:54 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Responsive webhelp: Change the size of the header area
Replies: 1
Views: 97

Re: Responsive webhelp: Change the size of the header area

Hi,

You can achieve this by customizing your output using CSS. You can find more details about CSS customizations for WebHelp Responsive output in our user-manual:
How to Use CSS Styling to Customize the Output

Regards,
Ionela
by ionela
Fri Aug 16, 2019 2:52 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Making pictures in HTML clickable to open bigger pictures
Replies: 4
Views: 269

Re: Making pictures in HTML clickable to open bigger pictures

Hi, Could you please specify what transformation scenario do you use in oXygen XML to obtain the output? Do you use the DITA Map WebHelp Responsive transformation scenario? If yes, for the WebHelp Responsive output improvements were made to image rendering in the output of WebHelp Responsive layouts...
by ionela
Mon Aug 12, 2019 12:08 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: How to publish a webhelp responsive custom publishing template directly from the DITA-OT?
Replies: 3
Views: 240

Re: How to publish a webhelp responsive custom publishing template directly from the DITA-OT?

Hi.

Unfortunately. there ins't a way to "hard-code" a default custom publishing template (without using a parameter).
The default publishing template is an oXygen standard template that this cannot be modified to a custom one.

Regards,
Ionela
by ionela
Mon Aug 12, 2019 11:52 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive publishing template that includes first topic in main page?
Replies: 2
Views: 164

Re: Webhelp Responsive publishing template that includes first topic in main page?

Hi, Unfortunately, in the current implementation of WebHelp Responsive this is not possible. However, we already have an improvement logged in our internal tracking system, to offer the possibility to make the WebHelp Responsive output and layout look like the WebHelp Classic. I have added your feed...
by ionela
Wed Jul 31, 2019 2:15 pm
Forum: Common Problems
Topic: Coderefs from external sources not working anymore
Replies: 1
Views: 238

Re: Coderefs from external sources not working anymore

Hi, Could you please provide us more details about the context of this problem? What version of oXygen XML do you currently use and to which version have you upgraded the DITA-OT ? Also, what type of output do you try to obtain? Is this oXygen XML WebHelp ? If yes, and you are using a custom DITA-OT...
by ionela
Thu Jul 11, 2019 4:33 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Add othermeta to search - webhelp responsive
Replies: 3
Views: 282

Re: Add othermeta to search - webhelp responsive

Hi Arron,

You can achieve this by adding the topic id/resource id to a keyword element. Then, the keywords can be used by the search engine. You can find more details about keywords here: DITA 1.3 Specs - Keywords

Regards,
Ionela
by ionela
Mon Jul 08, 2019 4:05 pm
Forum: Common Problems
Topic: Related links appears twice in Webhelp responsive output
Replies: 1
Views: 205

Re: Related links appears twice in Webhelp responsive output

Hi, Could you please try to run the default DITA Map WebHelp Responsive transformation scenario using the built-in DITA-OT and check the result you get? Also, what version of oXygen XML do you curently use? Using the latest version of oXygen XML, v21.1 , the default WebHelp Responsive scenario and b...
by ionela
Mon Jul 08, 2019 3:22 pm
Forum: Common Problems
Topic: Misaligned step number when graphic is present
Replies: 6
Views: 385

Re: Misaligned step number when graphic is present

Hi,

Thank you for your feedback.

Could you please let us know the transformation scenario you run to obtain this output? Also, what version of oXygen XML do you use?

Regards,
Ionela
by ionela
Fri Jun 21, 2019 11:10 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Licensing: Publish WebHelp from oXygen
Replies: 7
Views: 1994

Re: Licensing: Publish WebHelp from oXygen

Hi,

If the customer is using a trial version of oXygen XML the 'Generated by <oXygen/> XML WebHelp' text cannot be removed (is required).
In case they own a permanent oXygen XML license, the footer text can be customized.

Regards,
Ionela
by ionela
Fri Jun 21, 2019 10:45 am
Forum: Common Problems
Topic: Expand/collapse text
Replies: 3
Views: 388

Re: Expand/collapse text

Hi, In the WebHelp Responsive output we have implemented for the expand/collapse feature. Our implementation is targeted on components that have a title. The title will act as a toggle button and it will always remain visible while the rest of the component will be collapsed/expanded. The expand-col...
by ionela
Wed Jun 19, 2019 12:06 pm
Forum: General XML Questions
Topic: Using the topicref copy-to attribute with WebHelp output
Replies: 1
Views: 342

Re: Using the topicref copy-to attribute with WebHelp output

Hi, Could you please specify what version of oXygen XML and the build number you currently use? You can find this information in oXygen XML menu Help > About . Also, to further reproduce and investigate this issue on our side, could you please create a minimal valid sample DITA project and send it t...
by ionela
Tue Jun 18, 2019 4:48 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp top menu customisation
Replies: 1
Views: 226

Re: Webhelp top menu customisation

Hi,

You can find details about how to hide some of the menu entries in our user manual: How to Customize the Menu

Regards,
Ionela
by ionela
Thu Jun 13, 2019 12:13 pm
Forum: Common Problems
Topic: Searchability of topics in "chunk: to content"
Replies: 8
Views: 610

Re: Searchability of topics in "chunk: to content"

Hi,

Thank you for your feedback.

Unfortunately, in the current implementation of WebHelp Responsive it is not possible to achieve this. We already have this feature request to our issue tracking tool and I have added your vote and your comments to it.

Regards,
Ionela
by ionela
Thu Jun 13, 2019 11:22 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive - svg.dita.indexterms error
Replies: 3
Views: 432

Re: Webhelp Responsive - svg.dita.indexterms error

Hi, Could you please provide us more details about the context of this problem as we are not aware of such an issue. What version of oXygen XML do you use? Could you please try to run the WebHelp Responsive transformation scenario on our sample flowers.ditamap and check if the same error occurs? If ...
by ionela
Wed Jun 12, 2019 10:55 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp responsive - numbered chapters/sections
Replies: 1
Views: 191

Re: Webhelp responsive - numbered chapters/sections

Hi,

Unfortunately, in the current WebHelp implementation this is not possible. We have this feature request logged to our issue tracking tool to be analyzed by our development team and I have added your vote for it.

Regards,
Ionela