Search found 323 matches

by ionela
Mon Mar 30, 2020 2:25 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Language files in sitemap
Replies: 1
Views: 77

Re: Language files in sitemap

Hi,

I'm sorry, but currently this is not possible. I have added your feedback as a feature request to our issue tracking tool.

Regards,
Ionela
by ionela
Wed Mar 11, 2020 1:41 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Manage related links that are outside the map
Replies: 1
Views: 100

Re: Manage related links that are outside the map

Hi,

DITA-OT has trouble resolving references that are outside the directory where the published DITA map is found. For more details please check this topic from our user manual:
References Outside the Main DITA Map Folder

Regards,
Ionela
by ionela
Tue Mar 10, 2020 1:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: no
Replies: 4
Views: 188

Re: no

Hi, Unfortunately, we could not reproduce this problem on our side. If you are facing the same issue, please provide us a minimal valid sample DITA project so we can reproduce the problem on our side. You can send the sample on our support email address (support [AT] oxygenxml [DOT] com) or using ou...
by ionela
Tue Mar 10, 2020 1:04 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: How to update webhelp efficiently
Replies: 2
Views: 123

Re: How to update webhelp efficiently

Hi,

When you update your documentation and the WebHelp output is generated we recommend to deploy the entire output on the server (not just a part of if). This is the deployment procedure we recommended.

Regards,
Ionela
by ionela
Thu Mar 05, 2020 5:33 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: no
Replies: 4
Views: 188

Re: no

Hi Catherine, We are not aware of such an issue with the search functionality from v22. To reproduce this issue on our side, could you please provide us a minimal valid sample DITA project so we can reproduce the problem on our side? You can send the sample on our support email address ( support [AT...
by ionela
Wed Feb 19, 2020 12:56 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: No string named 'search.query' was found
Replies: 2
Views: 125

Re: No string named 'search.query' was found

Hi Catherine, It seems that you've modified the oXygen XML WebHelp plugin resources. To localize WebHelp interface you need to create your own extension plugin (without modified the built-in one), following this procedure from our user manual: How to Localize the Interface of WebHelp Responsive Outp...
by ionela
Mon Feb 17, 2020 5:35 pm
Forum: Other Issues
Topic: jQuery validation plugin messages
Replies: 3
Views: 323

Re: jQuery validation plugin messages

Hi,

This message is shown by the browser (not by jQuery) and it depends on the language that is set in the browser.

Regards,
Ionela
by ionela
Mon Feb 03, 2020 2:27 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Can Webhelp recognize XML map?
Replies: 2
Views: 170

Re: Can Webhelp recognize XML map?

Hi,

Unfortunately, in the current oXygen XML WebHelp implementation this is not possible, as the WebHelp output structure is generated from the DITAMap structure.
I have logged your feedback as an improvement request to be further analyzed by our development team.

Regards,
Ionela
by ionela
Mon Jan 27, 2020 1:28 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Adding a Home link or icon to the search results page
Replies: 2
Views: 137

Re: Adding a Home link or icon to the search results page

Hi Christina, In the current oXygen XML WebHelp implementation, in the search page if you click on the Publication title you are redirected to the publication home page. You can check as an example our user manual: Search Results The Search page layout is described here: Search Page layout Is this t...
by ionela
Mon Jan 27, 2020 1:11 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Navtitle within Topicgroup Adds Anchor in Webhelp Output
Replies: 2
Views: 161

Re: Navtitle within Topicgroup Adds Anchor in Webhelp Output

Hi, Thank you for your feedback. In the current implementation of the oXygen XML WebHelp this is the intended behavior and unfortunately, it cannot be changed (when the topichead is selected the first child is opened). I have added your feedback as an improvement request to our issue tracking tool t...
by ionela
Wed Jan 15, 2020 12:51 pm
Forum: Common Problems
Topic: Webhelp refresh
Replies: 4
Views: 288

Re: Webhelp refresh

Hi, Could you please provide us more details about the context of this problem? Does this problem occurred after an upgrade of the oXygen XML WebHelp plugin to a new version? Or the problem occurred between two deployments with your customization and the same version of the WebHelp plugin? Also, cou...
by ionela
Wed Jan 15, 2020 10:46 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: generating Task text 'short description'
Replies: 1
Views: 107

Re: generating Task text 'short description'

Hi,

To generate headings for sections within task topics you need to set the 'args.gen.task.lbl' parameter to 'YES' in the WebHelp Responsive transformation scenario (edit the scenario and set the parameter to YES as you cannot modify a built-in scenario).

I hope this helps.

Regards,
Ionela
by ionela
Tue Dec 24, 2019 12:21 pm
Forum: Common Problems
Topic: Searching result page doesn't display
Replies: 3
Views: 406

Re: Searching result page doesn't display

Hi,

Unfortunately, we could not reproduce this issue neither with v21.0 or with v21.1. The user manual for both versions of oXygen XML (generated with v21.0 and v21.1 are stored on the same server), so the internet connection delay should be the same for both versions.

Regards,
Ionela
by ionela
Tue Dec 24, 2019 11:53 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Customize Publishing Templates for WebHelp Responsive
Replies: 9
Views: 659

Re: Customize Publishing Templates for WebHelp Responsive

Hi, Thank you for your feedback. We are not aware of such a problem and I have just tested now this scenario with version 21.1 and the ' webhelp.fragment.after.body ' parameter was correctly set. Could you please provide us an example of a parameter you try to set? There are some parameters which ca...
by ionela
Thu Dec 19, 2019 4:27 pm
Forum: Other Issues
Topic: Help me understand webhelp responsive search
Replies: 3
Views: 384

Re: Help me understand webhelp responsive search

Hi,

Thank you for your feedback.

I just wanted to mention that we do not recommend to modify the built-in files as this might to several problem when you update your oXygen XML/WebHelp installation.

Regards,
Ionela
by ionela
Thu Dec 19, 2019 3:41 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Javascript in Webhelp responsive output
Replies: 6
Views: 366

Re: Javascript in Webhelp responsive output

Hi Syed,

Could you please provide us a snippet of the HTML fragment you've used and we'll try to figure out a possible cause of this problem.
If the snippet contains sensitive information, you can send it by email to support AT oxygenxml DOT com.

Regards,
Ionela
by ionela
Thu Dec 19, 2019 3:29 pm
Forum: Common Problems
Topic: Problems with Oxygen WebHelp 21.1 (DITA-OT) plug-in
Replies: 1
Views: 154

Re: Problems with Oxygen WebHelp 21.1 (DITA-OT) plug-in

Hi Jim, We have already replied by email regarding this issue. Just to update the thread, please find the response below. The Publishing Template mechanism from Oxygen WebHelp offers you the possibility to include a JavaScript AMD module in the output HTML files. The procedure is described in our Us...
by ionela
Wed Dec 18, 2019 12:42 pm
Forum: Common Problems
Topic: Searching result page doesn't display
Replies: 3
Views: 406

Re: Searching result page doesn't display

Hi, Thank you for your feedback. We are not aware of such an issue using version 21.1 of oXygen XML and we could not reproduce it using on user manual. Could you please let us know the search content you've used (the strings you have tried to search) in our user manual)? This way we'll reproduce the...
by ionela
Tue Dec 17, 2019 11:39 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Advice on translations
Replies: 3
Views: 211

Re: Advice on translations

Hi,

Thank you for your feedback. I have added it to our tracking tool to be further analyzed by our development team.

Regards,
Ionela
by ionela
Mon Dec 16, 2019 12:05 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive Search looking for files outside of Webhelp output
Replies: 3
Views: 224

Re: Webhelp Responsive Search looking for files outside of Webhelp output

Hi,

Yes, it is better to have each WebHelp output stored in its own directory (different directories for each output).

Regards,
Ionela
by ionela
Thu Nov 28, 2019 12:29 pm
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 10
Views: 608

Re: WebHelp Search broken in latest v21.1 update

Hi, Thank you for sending us the samples. As specified by email, we've investigated and it seems that your output is generated using an old version of WebHelp plugin (build number 2019052017) that leads to this issues. Please make sure that you are using the latest version of WebHelp plugin and that...
by ionela
Wed Nov 27, 2019 11:59 am
Forum: Common Problems
Topic: WebHelp Search broken in latest v21.1 update
Replies: 10
Views: 608

Re: WebHelp Search broken in latest v21.1 update

Hi, Unfortunately, we could not reproduce this issue on our side as we haven't get any follow up by email to this thread with the output. To investigate this issue on our side, could you please send us your output folder by email ( support AT oxygenxml DOT com ) or using our technical support form: ...
by ionela
Tue Nov 26, 2019 3:49 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Customize related-links section
Replies: 2
Views: 258

Re: Customize related-links section

Hi, In case the related links are specified within the DITA topics, to customize the display of <related links> section in the WebHelp Responsive section, you can use a structure like this in your source files: <related-links>/ <linklist>/ <title> : <related-links> <linklist> <title>Custom Title</ti...
by ionela
Tue Nov 05, 2019 11:19 am
Forum: Other Issues
Topic: Oxygen Author license
Replies: 1
Views: 182

Re: Oxygen Author license

Hi Syed,

To check this could you please write an email to our support email address support AT oxygenxml DOT com indicating the license key(s) you currently use.

Regards,
Ionela
by ionela
Thu Oct 17, 2019 12:57 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Feedback functionality does not work with mobile devices
Replies: 3
Views: 286

Re: Feedback functionality does not work with mobile devices

Hi, Unfortunately, we do not have an estimation of the official release date for the new FeedBack system. Most likely, in one month will release a demo version of it. Please note that the new Oxygen Feedback system is a new SAS platform, not an improved version of the WebHelp Responsive with feedbac...
by ionela
Thu Oct 17, 2019 11:07 am
Forum: XSLT and FOP
Topic: Transformation Output File Paths are platform-specific
Replies: 4
Views: 693

Re: Transformation Output File Paths are platform-specific

Hi Carolyn,

Thank you for your feedback.

I confirm this path issue is a bug in the current WebHelp implementation. The problem is already logged to our issue tracking tool in order to be analyzed by our development team. I have added your comments to it.

Regards,
Ionela
by ionela
Mon Oct 14, 2019 5:15 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Feedback functionality does not work with mobile devices
Replies: 3
Views: 286

Re: Feedback functionality does not work with mobile devices

Hi, Thank you for your feedback. We were able to reproduce this problem on our side and I have logged it to our tracking tool in order to be further investigated by our development team. We are currently working on a new Oxygen FeedBack system that have been deployed on our user guide: Oxygen XML We...
by ionela
Wed Oct 02, 2019 12:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: How to delete the colon after Optional tag
Replies: 1
Views: 199

Re: How to delete the colon after Optional tag

Hi, Unfortunately, there is no easy out of the box way to remove the colon after the "Optional" tag. You can achieve this by developing a customization using XSLT extension points (this requires XSLT knowledge): How to Use XSLT Extension Points from a Publishing Template You can try to add and XSLT ...
by ionela
Tue Sep 24, 2019 12:51 pm
Forum: Feature Request
Topic: Need topicmeta elements to work in WebHelp Responsive output
Replies: 1
Views: 248

Re: Need topicmeta elements to work in WebHelp Responsive output

Hi,

When you use the <navtitle> element within the DITA Map make sure you set also the locktitle attribute to "yes".
For more details you can check the navtitle and locktitle specification DITA map attributes

Regards,
Ionela
by ionela
Mon Sep 23, 2019 11:17 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive 21.1 - Apply custom sort for Index Terms
Replies: 1
Views: 196

Re: Webhelp Responsive 21.1 - Apply custom sort for Index Terms

Hi Arron, Unfortunately, there isn't an out of the box implementation for the use-case you have indicated. You could try to achieve this by developing a XSLT customization using XSLT extension points (note that this requires XSLT knowledge). For instance, you can try to use com.oxygenxml.webhelp.xsl...