Search found 719 matches

by Costin
Fri Nov 13, 2020 12:44 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: searching results are not updated
Replies: 4
Views: 191

Re: searching results are not updated

Hi Catherine, It is not that the old files still exist, because they are deleted anyway between publication sessions. It is the internet browser that caches the indexed resources, so you should clear the browser's cache but, even so, this issue will still persist to any other users that opened the W...
by Costin
Thu Nov 12, 2020 1:10 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: searching results are not updated
Replies: 4
Views: 191

Re: searching results are not updated

Hi Catherine, We are aware of an issue with the WebHelp search indexer that could cause this. Unfortunately, there is no workaround that we could provide you at this time, which could be used with the current implementation of WebHelp. However, I am happy to let you know that this issue was already ...
by Costin
Tue Nov 03, 2020 1:47 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp responsive template - customize header
Replies: 7
Views: 841

Re: Webhelp responsive template - customize header

Hi urbanrobots, If you need override the templates from the "commonComponentExpander.xsl" file, you should register your own XSL on all of the four extension points enumerated below: com.oxygenxml.webhelp.xsl.dita2webhelp, com.oxygenxml.webhelp.xsl.createMainPage, com.oxygenxml.webhelp.xsl.createSea...
by Costin
Mon Nov 02, 2020 1:25 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Published WebHelp: file not accessible
Replies: 6
Views: 309

Re: Published WebHelp: file not accessible

Hi Carl, From the details you provided, most probably, you have some resources (like submaps, topics, or any other resources), external to the main DITA Map folder. To better notice if that's your case, if you have resources outside of the main DITA Map folder , you could open the main DITA Map in t...
by Costin
Wed Oct 21, 2020 12:01 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: webhelp responsive top menu is too sensitive and disappears too easily
Replies: 1
Views: 111

Re: webhelp responsive top menu is too sensitive and disappears too easily

Hi Justin, Thank you for the feedback! Indeed, our current implementation of the WebHelp menu is based on the hover state of the elements. And yes, once the boundaries of an element from the menu are exceeded, the menu closes (disappears). I logged an improvement request in our internal improvements...
by Costin
Tue Oct 20, 2020 12:05 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Same file referred from multiple maps
Replies: 1
Views: 114

Re: Same file referred from multiple maps

Hi, We chose to generate duplicate HTML files, because each instance of the topic file should have it's own correct navigation links in the output (more specific, the links from the publication TOC, topic breadcrumb and menu). To differentiate them in the publication, we enforce this through the "fo...
by Costin
Mon Oct 19, 2020 12:15 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Output HTML file names that are different from the source DITA topic file names?
Replies: 4
Views: 195

Re: Output HTML file names that are different from the source DITA topic file names?

Hi, Unfortunately, besides the ID unicity issue, this would also involve renaming any topic file references. There is no predefined support for such use-case in the WebHelp product. As we are not aware of such possibility, so I'm afraid that we could not help with any advise. Like I previously menti...
by Costin
Fri Oct 16, 2020 1:34 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Output HTML file names that are different from the source DITA topic file names?
Replies: 4
Views: 195

Re: Output HTML file names that are different from the source DITA topic file names?

Hi, We consider that using the ID from the root element of the topic as file name is not possible. However, as this is more a DITA related questions, rather than an oXygen one, you should give it a try and raise the question on the DITA Users lists (https://groups.google.com/g/dita-ot-users?pli=1 an...
by Costin
Mon Oct 12, 2020 1:19 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Fixed table columns for Webhelp output
Replies: 2
Views: 166

Re: Fixed table columns for Webhelp output

Hi Leroy, Indeed, the tables from the WebHelp Responsive output have variable width, in order to keep the responsiveness of the topics. So, depending on the screen and viewport size, the columns may compress or extend. That's achieved by a width:100%; property, which is set on all tables by the defa...
by Costin
Mon Sep 28, 2020 1:07 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Omitting permalinks and collapsibility of sections from WebHelp Responsive
Replies: 1
Views: 164

Re: Omitting permalinks and collapsibility of sections from WebHelp Responsive

Hello, Indeed, we decided to display all permalinks in the output, as there are users that found that helpful. However, I've logged an improvement request also for this aspect, so we will see if we could implement something to make this controllable (through a dedicated transformation scenario param...
by Costin
Thu Sep 24, 2020 12:53 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: WebHelp Responsive: behavior of Index (terms) button on index terms page
Replies: 1
Views: 167

Re: WebHelp Responsive: behavior of Index (terms) button on index terms page

Thank you for the suggestion!
We will consider this in a future version of oXygen.

Regards,
Costin
by Costin
Thu Sep 24, 2020 12:33 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Search scope
Replies: 5
Views: 417

Re: Search scope

Hi Graham,

I've added your comment, as-is on the issue.

Regards,
Costin
by Costin
Wed Sep 23, 2020 12:21 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Search scope
Replies: 5
Views: 417

Re: Search scope

That's the same improvement request - for faceted search, that we logged.
Added your comment there.

Regards,
Costin
by Costin
Wed Sep 23, 2020 12:19 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Oxygen WebHelp-based site for an enterprise's entire set of products?
Replies: 7
Views: 856

Re: Oxygen WebHelp-based site for an enterprise's entire set of products?

Hi,

Yes, we have this logged and I've added your comment to it.

We will let you know when this functionality will become available.

Regards,
Costin
by Costin
Tue Sep 22, 2020 12:53 pm
Forum: Feature Request
Topic: Keyboard shortcuts in WebHelp Responsive: e.g. prev/next topic
Replies: 1
Views: 266

Re: Keyboard shortcuts in WebHelp Responsive: e.g. prev/next topic

Hi Graham, Unfortunately, in the current implementation of WebHelp, it is not possible to set keyboard shortcuts for the previous/next topic links in the WebHelp Responsive output. However, it may be possible to implement your own shortcuts, using a JavaScript customization of your own. You could ad...
by Costin
Mon Sep 14, 2020 12:50 pm
Forum: Other Issues
Topic: Oxygen vs Eclipse
Replies: 3
Views: 1034

Re: Oxygen vs Eclipse

Hi Graham, Sure thing! If you are licensed to use the plugin, that means that you have a license of the specific product type - Author or Editor or Developer (depends on the product type that appears as tjhe "Component" field on your license key). And you may indeed use both the plugin and the deskt...
by Costin
Mon Aug 31, 2020 12:17 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Turning off collapsible sections in wehbelp
Replies: 3
Views: 298

Re: Turning off collapsible sections in wehbelp

Hi maglid,

I have just updated the issue that we have logged in our internal tracking system with your latest feedback.

Regards,
Costin
by Costin
Fri Aug 14, 2020 11:47 am
Forum: DITA (Editing and Publishing DITA Content)
Topic: file-less URLs in Oxygen webhelp?
Replies: 2
Views: 227

Re: file-less URLs in Oxygen webhelp?

Hello, In content, Oxygen XML WebHelp does not have capability to generate links without the .html extension and does not autimatically route them. The routing could be most probably performed by the HTTP server that hosts your WebHelp Responisve, so you should look into configuring the server to co...
by Costin
Mon Aug 10, 2020 12:25 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Expand and collapse topic TOC
Replies: 1
Views: 231

Re: Expand and collapse topic TOC

Hi Leroy, Adding a button to hide the topic toc is not somthing you could do by default using the current implementation of webhelp. However, I logged an improvement request in our internal tracking system, so our development team will consider adding a button to expand/collapse the toc in a future ...
by Costin
Mon Aug 10, 2020 12:25 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Print webhelp topic without navigation
Replies: 1
Views: 188

Re: Print webhelp topic without navigation

Hi, Thank you for the feedback! With the default implementation of WebHelp, it is not possible to remove the elements from being printed. I've just logged an improvement request in our internal tracking system, so that our developers will try to improve this (remove any unnecessary elements from the...
by Costin
Thu Jul 30, 2020 12:08 pm
Forum: Common Problems
Topic: Residual temp.1 directory
Replies: 1
Views: 205

Re: Residual temp.1 directory

Hi, This kind of issues may occur when there in the source files that you are using which are outside the folder of the main DITA Map. More specific, the DITA OT is known to have some issues when there are resources (topic references, other submaps, or any other resources) that are located outside o...
by Costin
Thu Jul 30, 2020 11:48 am
Forum: Other Issues
Topic: Integrate Oxygen XML Author with Jenkins
Replies: 5
Views: 1736

Re: Integrate Oxygen XML Author with Jenkins

Hello, You have an older version of Author - version 20 - which worked with an older version of DITA (2.x), that is bundled with it. The latest version uses DITA OT 3.x (it comes bundled with DITA OT 3.4.1 more specific). To answer your other question, no, you could not use the WebHelp plugin that c...
by Costin
Mon Jul 27, 2020 12:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: DITA publishing by WebHelp Classic
Replies: 1
Views: 266

Re: DITA publishing by WebHelp Classic

Hi pahom, Please note that the WebHelp Classic transformation scenario became deprecated 2 versions ago and, currently, we only implement small fixes, but it will be most probably dropped in the near future versions of oXygen. So, as long as you do not have a specific reason to use the deprecated We...
by Costin
Mon Jul 20, 2020 12:24 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: "Webhelp responsive" is not a recognized transformation type
Replies: 1
Views: 191

Re: "Webhelp responsive" is not a recognized transformation type

Hi Copley, This issue - WebHelp transtype not recognized - usually occurs if the WebHelp plugin was not integrated correctly in the DITA-OT that you are using locally. If you are using the WebHelp DITA-OT plugin to publish WebHelp from command line (outside of the oXygen GUI), please make sure that ...
by Costin
Tue Jun 16, 2020 12:47 pm
Forum: Other Issues
Topic: Navigation links and icons (navprev, navnext) are not inserted on Webhelp pages
Replies: 8
Views: 2966

Re: Navigation links and icons (navprev, navnext) are not inserted on Webhelp pages

I've also replied on the email you sent us, but I will post my reply here as well: The navlinks should work by default, if you set the show.navigation.links parameter. You should not do any other change over the plugin or the template. I suggest you should download and deploy a clean copy of oXygen ...
by Costin
Fri Jun 12, 2020 12:09 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Webhelp Responsive Search String length
Replies: 1
Views: 244

Re: Webhelp Responsive Search String length

Hello, We are not aware of such issues and we could not reproduce it. The only thing we could think about is that you should make sure that the input method you are using is English (or a variation of English). That's because using a keyboard input layout in a different language could use some speci...
by Costin
Tue Jun 09, 2020 12:42 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Japanese Webhelp search seems to hang in loop
Replies: 4
Views: 607

Re: Japanese Webhelp search seems to hang in loop

Hello, The issue related to the search remaining in loop, when using Japanese language on a DITA Map published to WebHelp was already fixed in a maintenance build of the version 22. Therefore, if you download, install and use the latest version 22.1 available on our website, thearch should not remai...
by Costin
Wed May 20, 2020 12:16 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Can't get Google Analytics code into my topics
Replies: 1
Views: 228

Re: Can't get Google Analytics code into my topics

Hi Michael, I've already replied on the comment you left on our User-Guide, so I am pasting here the reply. This may occur if the XML that contains the HTML / Javascript resources is not well formed (for example, if the fragment contains special characters that could break well-formedness). You can ...
by Costin
Tue May 19, 2020 12:47 pm
Forum: Common Problems
Topic: javax.xml.bind.JAXBException: Implementation of JAXB-API has not been found on module path or classpath.
Replies: 1
Views: 961

Re: javax.xml.bind.JAXBException: Implementation of JAXB-API has not been found on module path or classpath.

Hi shrinidhiha, How exactly are you using WebHelp? Are you using the standalone WebHelp plugin product from our website, or are you a custom DITA-OT using the WebHelp plugin that you extracted from an Oxygen XML GUI product (like Editor or Author)? We double checked and the standalone WebHelp plugin...
by Costin
Tue May 19, 2020 12:47 pm
Forum: DITA (Editing and Publishing DITA Content)
Topic: Build oxygen webhelp automatically
Replies: 8
Views: 802

Re: Build oxygen webhelp automatically

Hi Catherine, I'm afraid that we do not have any guidelines to start up with using Jenkins or other CI systems. Also, we only develop Oxygen products and can help with issues related strictly to using them, but we do not offer any training or consultancy services. We suggest you should reach to a co...